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3.3 out of 5
See all 6 ebookers Reviews

"Very polite staff and excellent hotel " More

By a verified traveller on Sun 05 Mar 2023

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Fairmont, Twin Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Residential Suite Quad Haram Multiple Beds

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Fairmont Gold, Signature Suite, Haram View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Presidential suite Kaaba View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fairmont Gold, Junior Suite, Kaaba View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fairmont Gold, Junior Suite, Haram

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fairmont Makkah Clock Royal Tower ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fairmont Makkah Clock Royal Tower

Everyone (2) Family (4)
5 out of 5
Very polite staff and excellent hotel

Posted by on 5 Mar 2023

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Comment from Hotel Management

5 Mar 2023 by Hotel Management

Dear Yasser,Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We look forward to serving you during your next visit.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.

1 out of 5
Staff were not welcoming

Posted by on 16 Feb 2023

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Comment from Hotel Management

18 Feb 2023 by Hotel management

Dear Neyarun,Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our services and staff.Please reach out to us on our social media platforms. We will be more than glad to discuss any given concerns and promise to exceed your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.

4 out of 5
Nnn

Posted by on 24 Oct 2021

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Comment from Hotel Management

26 Oct 2021 by Fairmont Hotel Makkah

ضيفنا العزيز yasser, شكراً لكم على وقتكم لتقييم فندق فيرمونت مكة. نحن مستاؤون أنكم واجهتم بعض الأشياء التي اثرت على إقامتكم ونود ابلاغكم بانه لاينطبق على معايير الجودة العالمية لدينا دمتم بخير

5 out of 5
Kaaba view is unique and was one of my best Omras ever. Only the way frm the room to the mosque is little bit far away for oldies

Posted by on 9 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by Guest Relations

Thank you for your feedback about our hotel view and location in the heart of Makkah which is definitely one of our privileges we are proud of, And regarding your comment about the way from room to the mosque, definitely will be taken in our consideration. Waiting to welcoming you soon.

1 out of 5
The staff is slow I asked for luggage delivery trolley twice to lady on phone then I ended up taking luggage myself wouldn’t expect this from 5 star hotel absolute arrogant staff

Posted by on 28 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Makkah Clock Royal Tower - A Fairmont Hotel

Thank you for your valuable opinion. We will take your comments about the staff and luggage service into consideration and we will make sure to send your complaint to the relevant departments. looking forward to your next visit.

4 out of 5

Posted by on 20 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Guest relations

Dear Guest, Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.