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4.0 out of 5

"3-5 minutes walk from the room to the Haram. Room size was good. On our first night, there was a power cut for over 4 hours (12am to 4:30am) and the r ... " More

By a verified traveller on Sun 07 Apr 2019

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Room, 2 Single Beds (Partial Kaaba View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, 1 Bedroom (Spacious)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (Spacious Partial Haram View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Single Beds (Spacious Partial Kaaba View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 King Bed (Guest)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom (Spacious Partial Kaaba View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Al Marwa Rayhaan by Rotana. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, 2 restaurants and a coffee shop/cafe are available.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Al Bayt, a diner that serves international cuisine
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Steps from Great Mosque of Makkah and 4 minutes on foot from Abraj Al-Bait Towers
  • Airport shuttle service available for a fee

Al Marwa Rayhaan by Rotana ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Al Marwa Rayhaan by Rotana

Everyone (1)
3 out of 5
3-5 minutes walk from the room to the Haram. Room size was good. On our first night, there was a power cut for over 4 hours (12am to 4:30am) and the reception staff was clue less, didn't provide any emergency light despite telling them about my one year old baby. Cleaning staff was good but carpets require wet wash now, hoover was not sufficient to remove dust. Breakfast was very good but on our last day we struggled to find a table, then was asked to go to the 11th floor restaurant which they were not opening, so after complaining the manager (Pakistani - Idrees, if am not wrong) came down with me but they eventually opened 11th floor one. Salah (receptionist) promised to change the room when I checked in but probably they didn't find any other room as it was so busy.

Posted by on 7 Apr 2019

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Comment from Hotel Management

13 Jun 2019 by Mona Saigh

Dear ِGuest, Thank you for your recent comment regarding Al Marwa Rayhaan in Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your stay at our Hotel .However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely Front Office Manger Mona Saigh

5 out of 5
Excellent location, very close to Haram. Very friendly and polite reception staff named Hassan and Razaz, Allowed early check in and room upgrade, Room is spacious and clean with reasonable toiletries and tea tray. Ploolite room service, room service manager Samir was very attending and caring with continuous check of our comfort. Breakfast buffet is full of varities.

Posted by on 1 Feb 2019

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Comment from Hotel Management

13 Jun 2019 by Mona Saigh

Dear ِGuest, Thank you for your recent comment regarding Al Marwa Rayhaan in Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your stay at our Hotel .However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely Front Office Manger Mona Saigh

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Business amenities include a business centre, coworking spaces, and limo/town car service. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Al Marwa Rayhaan by Rotana. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 5-star Makkah hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2006
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Gift shop
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Makkah Station (9.1 km / 5.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Al Marwa Rayhaan by Rotana offers 503 air-conditioned accommodations with fireplaces and minibars. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Makkah hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Fireplace
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.

Al Bayt – This diner specialises in international cuisine and serves breakfast, lunch and dinner.

Al Dyafa – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Al Shorfa – This buffet restaurant specialises in international cuisine and only serves dinner. Open daily.

Hala Cafe – This café specialises in international cuisine and only serves light fare. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at noon
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Al Marwa Rayhaan by Rotana offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Al Marwa Rayhaan by Rotana

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

On-site parties or group events are strictly prohibited

Long-term renters welcome

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • Smoke detector
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately SAR 100 for adults and from SAR 25 for children
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self-parking fee: SAR 250 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Marwa Makkah
  • Al Marwa Rayhaan Rotana Makkah Hotel Mecca
  • Al Marwa Rayhaan Rotana Makkah Mecca
  • Marwa Al Rayhaan Makkah
  • Marwa Rayhaan Makkah
  • Marwa Rayhaan Rotana Makkah
  • Marwa Rotana
  • Marwa Rotana Makkah
  • Rotana Makkah
  • Rotana Marwa Makkah
  • Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
  • Al Marwa Rayhaan By Rotana-Makkah Mecca
  • Al Marwa Rayhaan Rotana Hotel Mecca
  • Al Marwa Rayhaan Rotana Hotel
  • Al Marwa Rayhaan Rotana Mecca
  • Al Marwa Rayhaan Rotana
  • Al Marwa Rayhaan by Rotana Hotel
  • Al Marwa Rayhaan by Rotana Makkah
  • Al Marwa Rayhaan by Rotana Hotel Makkah

You should know

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Al Marwa Rayhaan by Rotana.
  • Set meals are served in guestrooms only (no menus or public dining).

National Rating

This property has received its official star rating from Saudi Ministry of Tourism.

  • Country specific national/official rating Saudi Ministry of Tourism
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