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Matsue New Urban Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Matsue New Urban Hotel

Exterior
Superior Japanese-Style Room - Main Building (6 tatami mat)
Exterior
In-room safe, desk, laptop workspace, soundproofing
Public bath

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Air conditioning

Explore the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Shinjiko Ohashi Bridge
    3 min walk
  • 上田そば店
    1 min walk
  • Matsue Station
    20 min walk
  • Izumo (IZO)
    28 min drive

Room options

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese-Style Room - Main Building (6 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Futons

View all photos for Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 4
  • 2 Twin Futons

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Run of the House - Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room  Cityview - Non-Smoking - Annex

Double Room  Cityview - Non-Smoking - Annex

Double Room  Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Reception

Matsue Urban Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.8 out of 5, Good, (468)
The price is €51
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Matsue Urban Hotel

About this property

Matsue New Urban Hotel

Hotel with a 24-hour front desk, near Shimane Art Museum
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the helpful staff at Matsue New Urban Hotel. During your stay, you're just a quick walk from Shinjiko Ohashi Bridge. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A vending machine, gift shops/newsstands, and concierge services are also featured at Matsue New Urban Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Matsue hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (JPY 800 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:00 AM: JPY 1980 for adults and JPY 880 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike rentals

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space

Spa

  • Body treatments

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from August 5 2024 to December 20 2024 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 347 reviews" "
Rating 8 - Good. 141 out of 347 reviews" "
Rating 6 - Okay. 61 out of 347 reviews" "
Rating 4 - Poor. 9 out of 347 reviews" "
Rating 2 - Terrible. 12 out of 347 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Travelled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

8/10 Good

KENJI

Liked: Cleanliness, staff & service
大規模修繕中です
Stayed 2 nights in Sep 2024

10/10 Excellent

osamu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
松江城に近く宍道湖が見える部屋
リニューアルですか、施設が綺麗でした。無料の自転車レンタルがあり、松江城と周辺を巡ってきました。
Stayed 1 night in Sep 2024

8/10 Good

UESAKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が綺麗で湖側だと、眺めがとても良い。 お風呂も綺麗だっま。 スタッフの方々の対応も丁寧で過ごしやすかったです。
Stayed 1 night in Sep 2024

8/10 Good

osamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉浴場があって良いと思います。
Stayed 2 nights in Sep 2024

10/10 Excellent

shizue

Liked: Amenities
斬新なホテルです。ただ畳とベッドに段差があり何度か躓いた。 段差がないという事無しです。
Stayed 1 night in Aug 2024

10/10 Excellent

yuri

Travelled with family and small children
部屋が綺麗で広々していてとてもよかったです。フロントの方も駐車場の案内の方、清掃の方、コンビニの方もとても親切でした。ありがとうございました。
Stayed 2 nights in Aug 2024

10/10 Excellent

Insung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

KEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

kazuya

Liked: Cleanliness
別館に宿泊しました。外装工事中のためエレベーターに養生が有りました。1階にコンビニがあるため軽食や飲み物が購入出来ます。市街地に近いため徒歩で飲食店まで出掛けることができます。ホテルの温泉は別館にはなく本館に設けられています。
Stayed 1 night in Aug 2024

6/10 Okay

Rika

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
ホテル内に小さくてもコンビニがあるのは大変ありがたかったですが暑さで熱中症のような体調不良を起こした際、売場に経口補水液がなくフロントに相談するも用意してもらえなかったのが残念でした。
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行にお勧め
家族での滞在で、非常に快適でした。松江城にも近く、飲食店も近隣に多数あり楽しめました。
Stayed 1 night in Aug 2024

8/10 Good

Chika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉の大浴場があるのがありがたかったです。 特にレイクビューの部屋を選んだわけではなかったですが、部屋からは宍道湖が見えました！ 松江駅からは少し距離があるものの、十分徒歩圏内だし、出雲大社に行くにはローカル線の駅に徒歩7分と近く便利でした。 部屋も綺麗で、スタッフの方も親切で、快適に過ごせました。 ホテルの一階にコンビニ、すぐ近くにスーパーもあって、とても便利でした！
Stayed 4 nights in Aug 2024