10/10 Excellent
Maria
28 Jul 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wouldn’t usually go to Marrakech in July and the temperature was 38-42 Celsius!
However the bedroom air con and availability of parasols by the pool made it enjoyable to relax. The staff were exceptionally polite and attentive. English is a third language but mixed with our schoolbook French we managed just fine.
The facilities were spacious and very clean. The food was very good quality and beautifully presented. There’s a small spa room for a hot hammam (thorough body wash, scrub, cleanse) which was very good value) £20).
One of our group has a nut & sesame allergy. While staff did listen it took several attempts to convey the seriousness after they brought out sesame covered bread a day or two into our stay. That said we had no issues/ reactions with any dishes provided. The ingredients are fresh and occasionally some choices unavailable.
The billing was confusing; menu prices are in Dirham, the bill is in Euro and two rooms billed separately with some items grouped together (rather than a daily tally) made it difficult to follow- especially with no printed copies to review- just email. It’s a small technically but I think it strained otherwise excellent relationships with a member of staff who’d been very friendly.
It’s about 25/30 minutes taxi into the Medina which was fine for one evening visit as we’ve already been a member of times but there’s a daily free shuttle which would probably have made use of at a cooler time of year.
Maria
Stayed 5 nights in Jul 2024