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2 May 2024 by Best Regard - Team DoubleTree by Hilton Melaka
Dear Juarez Jose,Thank you for staying at DoubleTree by Hilton Melaka and completing our guest satisfaction survey.We strive to create a rewarding experience for our guests, focusing on service and facilities. We're glad you enjoyed your stay.Your feedback is important to us, and we aim for a perfect 10 experience. If there's anything that could have made your stay better, please let us know.We look forward to welcoming you back soon, with our warm hospitality and signature DoubleTree cookie!
5 Aug 2019 by DoubleTree Melaka Team
Dear Valued Guest, Thank you for leaving us with a great rating. Glad to know that our team members showed good hospitality to you and provided top-notch service. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon
13 Mar 2019 by Doubletree Melaka Team
Dear Guest, Thank you for taking the time to give us your feedback. We regret very much that certain lapses from our side led to you having an experience that is not synonymous with the Doubletree name. We have shared your feedback with the management and housekeeping teams and are taking corrective measures to ensure this does not happen again We do hope you will give us another opportunity to serve you better Best Regards
Doubletree by Hilton Melaka offers its guests a kids' pool, an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. You'll find a business centre on site. A terrace, multilingual staff, and concierge services are also featured at the luxury Doubletree by Hilton Melaka. Self parking is free. This 5-star Malacca City hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Free self parking , Valet parking (surcharge)
Doubletree by Hilton Melaka offers 273 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.
Makan Kitchen – This restaurant specialises in local cuisine and only serves breakfast.
Tosca – This poolside restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Axis – This lobby lounge serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
