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Best Western Plus Carriage Inn

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Carriage Inn

Exterior
Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
5525 Sepulveda Blvd, Van Nuys, CA, 91411
  • Woodley Park
    ‪3 min walk‬
  • Sherman Oaks Castle Park
    ‪15 min walk‬
  • Sherman Oaks Galleria
    ‪2 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Van Nuys by IHG

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1005)
The price is €176
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Holiday Inn Express Van Nuys by IHG

About this property

Best Western Plus Carriage Inn

Eco-certified hotel with a fitness center and a 24-hour business center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite.
Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus Carriage Inn. During your stay, you'll be within walking distance of Sherman Oaks Castle Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business center, a meeting room, and a computer
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 15 minutes by foot from Sherman Oaks Castle Park and a 2-minute drive from Sherman Oaks Galleria
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Carriage Inn offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Plus Carriage Inn. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Van Nuys hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 5 AM to 11:30 AM.
Best Western Plus Carriage Inn has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 12.00 per night; includes in/out privileges)
  • Limited on-site parking (max. 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 5 AM–11:30 AM: USD 5.00-15.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Uncovered self parking fee: USD 12.00 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Carriage
Best Western Carriage Inn
Best Western Plus Carriage
Best Western Plus Carriage Inn
Best Western Plus Carriage Inn Sherman Oaks
Best Western Plus Carriage Sherman Oaks
Carriage Inn Best Western
Best Plus Carriage Van Nuys
Best Western Plus Carriage Inn Hotel
Best Western Plus Carriage Inn Van Nuys
Best Western Plus Carriage Inn Hotel Van Nuys

Best Western Plus Carriage Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 778 out of 1320 reviews
Rating 8 - Good. 290 out of 1320 reviews
Rating 6 - Okay. 133 out of 1320 reviews
Rating 4 - Poor. 64 out of 1320 reviews
Rating 2 - Terrible. 55 out of 1320 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSEPH

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Nathan

Stayed 4 nights in Oct 2024

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2024

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We had a couple problems with the room, but they were resolved very quickly. It is a on a very busy street, but southproofed pretty well. There’s a Denny’s restaurant attached so no free breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rudabeh

Stayed 1 night in Nov 2024

8/10 Good

Rong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
even inside the room, it is a bit noisy (source from highway)
Stayed 2 nights in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Edson

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Close to everything, but the best part was the hotel itself. The room was clean and smelled great. Beds were comfy and decor was clean and nice. The pool was cold but we did stay in November too. The hot tub was perfect. The staff was amazing and super friendly.
Stayed 3 nights in Nov 2024

8/10 Good

Joel

Stayed 5 nights in Oct 2024

10/10 Excellent

Fonica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that staff comes on time and is very helpful,nice, professional. The room is spacious and clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Edyth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, comfortable mattress and quick restaurant next door
Stayed 2 nights in Nov 2024

2/10 Terrible

Sabina Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three things: First: We were stuck in the elevator and needed to physically force the doors to get out. Second: The toliet overflowed. When it was reparied, the custodian left water all over the floor which we cleaned up. Third: When we reported this to the front desk, they refunded our parking fee and REFUSED to refund us for the night's lodging. I WOULD NEVER RECOMMEND THIS PLACE OR STAY THERE EVER AGAIN.
Stayed 1 night in Nov 2024

10/10 Excellent

Rudabeh

Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very property and well maintained
Hotel was quiet and very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Aleksandr

Stayed 1 night in Nov 2024

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like to pay for parking.
Stayed 1 night in Nov 2024

10/10 Excellent

YAKOV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Paulina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beds are not the most comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Vahan, Arleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Stayed 2 nights in Nov 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Only major complaint I had was the noise from the gardeners in the morning. However, to be fair, this was a Monday morning, so I suppose it's not unusual for it to take place then. Other than that, the staff was extremely helpful and kind. It's also located down the street from a really good food spot that serves Mexican and Salvadoran food. The salsas are out of this world never tasted anything like them!
Stayed 1 night in Oct 2024

8/10 Good

Susan D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024