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Pestana Palace Lisboa

5-star property
Rua Jau 54, Lisbon, (01) 562 1066
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4.6 out of 5
Wonderful!
See all 14 ebookers Reviews

"A beautiful hotel with good amenities and excellent/outstanding staff - so friendly helpful and attentive. However we had a few grumbles. First, there ... " More

By Rookie on Sun 20 Sep 2015

Points Of Interest

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Royal Suite (Prince's Suite)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite (Suite Collection, in the New Wings)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite (in New Wings)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. During your stay, you're just a quick walk from Lisboa Congress Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool.

  • Free WiFi
  • Enjoy a bite to eat at Valle Flor, a fine-dining restaurant with garden views
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Magic Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and fitness classes
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Jerónimos Monastery and a few minutes from Museum of Art, Architecture, and Technology
  • Airport shuttle service available for a fee

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Everyone (4) Couples (10)
4 out of 5

mostly excellent

A beautiful hotel with good amenities and excellent/outstanding staff - so friendly helpful and attentive. However we had a few grumbles. First, there was no iron and when we asked for one we were told there was a laundry service. I am sure this laundry was excellent, but when you need to iron something there and then, and maybe it is for a wedding or an important meeting, then you can only be angry that this expensive hotel has no iron to offer you. Second complaint, one late afternoon we returned from a long and tiring day, so we and wanted to eat in the hotel. We were told there was a wedding reception and so there was no food available for residents. What made this worse was that there was no prior warning of this, which doubled the insult. Surely it is not hard to warn residents that they are not welcome to eat in their own hotel, allowing them to make plans, rather than ambushing them with this bad news at the last minute. And to aggravate the situation, the hotel location is not very close to other restaurants (although there was a brilliant one 15 minutes walk away) ... but you have to know about it and then find it! The third complaint was a personal one - there were no tea/coffee making facilities in the room. I love a cuppa tea as soon as I wake. I know there was 'room service' but that is surely expensive just to get a drink of tea. I must re-iterate that overall this was a great stay and the staff were superb, but the complaints I have mentioned were rather irritating, and in my view unnecessary. After all, is it really that difficult to provide an iron, and is it hard to pre-warn residents that the restaurant is closed for the evening?

Posted by on 20 Sep 2015

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Comment from Hotel Management

19 Nov 2022 by Thank You :)

Dear Mr. Rookie Thank you for taking the time to provide us with your feedback on your experience at Pestana Palace Lisboa. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Palace Lisboa. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Joana Carapinha, Guest Service Manager

4 out of 5

Lovely hotel

The dinning area and bar are in the spectacular palace area. The rooms are in the new buildings. Rooms are a good size, comfortable and clean, we benefited from a private terrace. Door keycard locks failed several times, fortunately the cleaners rescued us. Breakfasts great, eat too much! Staff generally very helpful, but refused to provide an iron and were very slow to rescue us when locked out in our bathing costumes!! The palace is a taxi ride into town, a taxi is cheaper than a tram when there is more than 2. Restaurants in walking distance, lots beneath the bridge although a bit noisy, do go to Solares dos Nunes, excellent, but watch price of bits already on the table. All 8 of use thought the food and service was excellent

Posted by on 12 Sep 2015

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Comment from Hotel Management

19 Nov 2022 by Thank You :)

Dear Mr. Peter, Thank you for taking the time to provide us with your feedback on your experience at Pestana Palace Lisboa. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Palace Lisboa. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Joana Carapinha. Guest Service Manager

5 out of 5

Like a stately home - with fantastic staff

There is a convenient free shuttle into town. The standard rooms are smallish, but you don't need to stay in! It is an amazing building, with perfect gardens. Enjoy the spa and feel like royalty in the main building reception rooms. Make sure you include breakfast and the spa in your deal. Restaurant is top end though - looks amazing but too pricey for us, although we had a great dinner in the bar.

Posted by on 16 Apr 2013

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Comment from Hotel Management

19 Nov 2022 by Thank you

On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.Best regards, The Team at Pestana Palace Lisboa.

5 out of 5
erstklassiges Hotel mit persönlichem Service. Hervorragendes Covid-19 Schutzkonzept.

Posted by on 30 Sep 2021

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Comment from Hotel Management

1 Oct 2021 by DM

Sehr geehrter Herr Sven, vielen Dank, dass Sie sich die Zeit für ein Feedback an uns genommen haben. Es hat uns gefreut zu lesen, dass unsere Hygiene- und Sicherheitsverfahren Ihren Erwartungen entsprachen. Die Gesundheit und Sicherheit unserer Gäste haben bei uns Priorität. Wir danken Ihnen für Ihren Aufenthalt und freuen uns, Sie bald wieder im Pestana Palace Lisboa begrüßen zu dürfen. Mit freundlichen Grüßen Joana Soeiro General Manager Pestana Palace Lisboa

5 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

15 May 2019 by Duty Manager

Thank you for your kind review. Best regards Teresa Silveira

3 out of 5
Hôtel un peu excentré du centre ville. Séjour familiale

Posted by , from LISBONNE on 8 Jan 2019

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Comment from Hotel Management

24 Feb 2019 by Joana Soeiro

Chère Veronique, Nous vous remercions beaucoup pour vos commentaires à propos de votre séjour au Pestana Palace Lisboa - Hotel & National Monument, c’est un plaisir de recevoir commentaires positives de nos clients. Je vous remercie pour partager avec nous votre expérience et j’espère les recevoir à nouveau. Cordialement, Joana Soeiro Hotel Manager

5 out of 5

Edullisilla takseilla liikkuminen onnistui hyvin

Pros: Kaikesta, hieno vanha rakennus, upeat sisätilat ja sisustukset. Henkilökunta avuliasta ja ystävällistä.
Cons: ei mainittavaa
Location: Vähän reuna alueella eli takseilla liikkuminen tulisi joka tapauksessa kysymykseen vaikka olisi ihan keskustassa. Belen torni ja joki lähellä
Loistava paikka , paljon nähtävää, takseilla siirtyminen eri paikkoihin kaupungissa edullista, koska kaupunki on iso ei kävellen jaksa kulkea. Paljon hyviä ruokapaikkoja ja nähtävyyksiä. Upea kaupunki.

Posted by , from Varkaus on 5 Aug 2016

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Comment from Hotel Management

9 Nov 2016 by TPF

Dear Timo, thank you for your comments about your stay at Pestana Palace Lisboa. We look forward to receive you again. Sincerely,

5 out of 5

Fantastische reis!

Het hotel is niet echt in het centrum van de stad maar zeker de moeite waard om te verblijven.

Posted by on 25 Nov 2015

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Comment from Hotel Management

19 Nov 2022 by Thank You :)

Dear Mr Jorrit We were delighted to hear that your stay at Pestana Palace Lisboa was delightful.Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Palace Lisboa, Joana Carapinha, Guest Service Manager.

4 out of 5

Toller Service

Super Personal, tolles Haus aber ringhörige Zimmer (Türen knallen, WC der umliegenden Raume hörbar, von 06 bis 09 Uhr und 21:00 bis 23:00 Uhr, der rest der Zeit ist niemand im Hotel)

Posted by on 10 Oct 2015

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Comment from Hotel Management

19 Nov 2022 by Thank You :)

Dear Mr. Alexander We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for the inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Palace Lisboa.Kind regards, Joana Carapinha. Guest Service Manager

4 out of 5

Gutes Hotel, etwas abseits des Stadtzentrum

Das Hotel ist sauber, mit einer gepflegten Garten- und Poolanlage insgesamt etwas in die Jahre gekommen aber für Portugal sehr in Ordnung. Verkehrsanbindung mit Taxi oder mit öffentlichem Verkehr (Bus) problemlos. Ca 15 Min. Fahrzeit zu Lissabon's Altstadt. Die Lage ist sehr ruhig (egal ob Zimmer zur Stadt oder zum Park hin. Das Hauptgebäude ist historisch interessant und versprüht den portugiesisch, kolonialistischen Charme. Das Hotelrestaurant verfügt über eine - für ein 5-Sternehotel - kleine, aber gute Speisekarte. Preise für portugiesische Verhältnisse recht hoch und bei Fleischgerichten nimmt man es mit der Mengenangabe nicht so genau (200gr Rindsfilet bestellt, ca 120gr erhalten), dafür ist das Essen sehr gut. Das Hotel verfügt über eine ausgezeichnete Weinauswahl. Das Frühstücksbuffet war übersichtlich, aber das Ambiente (speziell auf der Terrasse zum Garten hin) war sehr angenehm. Die Zimmer sind mit viel Charme ausgestattet und gut klimatisiert. Der Zimmerservice ist sehr zuvorkommend. Kostenloses WLAN im ganzen Hotel verfügbar, insgesamt einfach relativ langsam (was in Lissabon mehrheitlich der Fall ist). Für E-Mail, Chat und Skype aber absolut ausreichend. Wir würden für einen nächsten Besuch in der Stadt wieder das Pestana Palace wählen.

Posted by on 27 Jul 2015

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Comment from Hotel Management

19 Nov 2022 by Thank You :)

Dear Mr. Tom We were delighted to hear that your stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Palace LisboaJoana Carapinha, Guest Service Manager.

About the Pestana Palace Lisboa

Location Rua Jau 54, Lisbon, 1300-314

Property Features

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Lisbon hotel is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Built in 2001
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Alcantara-Terra Station (1.4 km / 0.9 mi)
  • Metro station: Alto Sto. Amaro Stop (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Valle Flor – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Reservations are required.

Bar Allegro – This café serves brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Fitness classes on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property is professionally cleaned.

  • Service animals are allowed
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self-parking fee: EUR 17 per day
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pestana
  • Hotel Pestana Palace
  • Palace Pestana
  • Pestana Hotel Palace
  • Pestana Palace
  • Pestana Palace Hotel & National Monument
  • Pestana Palace Hotel & National Monument Lisbon
  • Pestana Palace Hotel National Monument
  • Pestana Palace National Monument
  • Pestana Palace National Monument Lisbon
  • Pestana Palace Lisbon
  • Pestana Palace Lisboa Hotel National Monument Lisbon
  • Pestana Palace Lisboa Hotel National Monument
  • Pestana Palace Lisboa National Monument Lisbon
  • Pestana Palace Lisboa National Monument

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.