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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5.0 star property
VIP Access

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Photo gallery for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Breakfast buffet
Outdoor pool
Royal Suite (Prince's Suite)
Business centre
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Gym
  • Room service

Explore the area

Map
Rua Jau 54, Lisbon, 1300-314
  • Lisboa Congress Centre
    ‪9 min walk‬
  • LxFactory
    ‪12 min walk‬
  • 25th of April Bridge
    ‪17 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Suite (in New Wings)

Family Suite (in New Wings)

Family Suite (in New Wings)

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Premium Room, Garden View

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Garden View (Extra Bed)

Minibar, in-room safe, desk, blackout curtains

Premium Room, Garden View (Extra Bed)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | View from room

Deluxe Room, Garden View

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

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Premium bedding, pillow-top beds, minibar, in-room safe

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  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1053)
The price is €250
for 1 room
includes taxes & fees
17 Mar - 18 Mar
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About this property

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Luxury hotel with a full-service spa and a health club
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. During your stay, you're just a quick walk from Lisboa Congress Centre. You'll find features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Valle Flor, a fine-dining restaurant with garden views
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Magic Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Jerónimos Monastery and a few minutes from Museum of Art, Architecture, and Technology
  • Airport shuttle service available for a fee
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

Valle Flor - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Reservations are required.
Bar Allegro - This café serves brunch, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 25 per day)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Valle Flor
  • Bar Allegro

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pestana
Hotel Pestana Palace
Palace Pestana
Pestana Hotel Palace
Pestana Palace
Pestana Palace Hotel & National Monument
Pestana Palace Hotel & National Monument Lisbon
Pestana Palace Hotel National Monument
Pestana Palace National Monument
Pestana Palace National Monument Lisbon
Pestana Palace Lisbon
Pestana Palace Lisboa Hotel National Monument Lisbon
Pestana Palace Lisboa Hotel National Monument
Pestana Palace Lisboa National Monument Lisbon
Pestana Palace Lisboa National Monument

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 520 out of 714 reviews
Rating 8 - Good. 137 out of 714 reviews
Rating 6 - Okay. 31 out of 714 reviews
Rating 4 - Poor. 14 out of 714 reviews
Rating 2 - Terrible. 12 out of 714 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Linxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Alison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely setting convenient for the congress centre. Coffee at breakfast is not freshly brewed - v poor.
Stayed 5 nights in Nov 2024

10/10 Excellent

James Vicente, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Nov 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Claudio

Stayed 4 nights in Sep 2024

2/10 Terrible

Christopher

Travelled with family
Disliked: Staff & service, property conditions & facilities
I highly recommend you do not stay. Anyone who rates this hotel highly is evidently doing so solely because it is a historic palace. But the actual hotel rooms are literal trash. The air conditioning was not working in the room, and the hotel staff continuously failed to give any real answer to whether it was fixed but instead informed us to go back to the room and see if it was fixed or not. We did not sleep AT ALL for an entire night in scorching heat in the room, and when I finally called at 6am to say something has to be wrong, the front desk told us maintenance wasn’t there till 8am so we’d have to wait and see. We slept half a day away on our tour bus the following day because we were so exhausted from a bad nights sleep. The security in the hotel seems to be entirely nonexistent at night to stop random people from coming into the palace, meanwhile the rooms we were in were both on the first floor with glass doors and easy access from the outside. (I have videos of walking into the hotel past 10pm with no one to be found anywhere near the front gate entrances verifying who was walking into the hotel). The breakfast was terrible - literally uncooked eggs and everything that should have been hot was frigid cold. The servers at the breakfast were useless - it was impossible to get water and coffee.
Stayed 2 nights in Nov 2024

10/10 Excellent

Guyton

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful old building. Good secure parking. Suffered a loss of electricity overnight and for most of the morning making use of the bathroom extremely difficult. Thank goodness we had our own torches.
Stayed 3 nights in Oct 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without exception this was the most well trained staff I have ever experienced.
Stayed 8 nights in Oct 2024

10/10 Excellent

Conrad Darrell

Stayed 3 nights in Sep 2024

10/10 Excellent

Jimmy

Stayed 1 night in Sep 2024

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing hotel!
Absolutely stunning hotel and grounds. Staff was very attentive. Breakfast included a wide variety and was very good. Solid bar and hotel restaurant. Wish we had more time and had come in the Summer months to take advantage of the spa and other facilities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacalyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous… the breakfast every morning was amazing!!! The staff was all friendly and helpful
Stayed 5 nights in Sep 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Rooms could have been better kept- missing some toiletries and there was no window in the bathroom.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tom

Stayed 4 nights in Aug 2024

10/10 Excellent

Chutian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great service and staff. The rooms and amenities are a little old
Stayed 2 nights in Aug 2024

10/10 Excellent

AKosua

Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idyllic
Stayed 5 nights in Aug 2024

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Beautiful historic palace
Stayed 1 night in Aug 2024

10/10 Excellent

Russell

Stayed 2 nights in Aug 2024

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the grounds are absolutely beautiful. The breakfast is amazing !!!! The staff is polite. We were only ever in for breakfast so we didn’t have much interaction outside of it but they were all nice regardless. The area though is quite far from everything although there’s ways to get metro and stuff. We mostly just used cabs. Also no Jacuzzi !!! I thought they had one !! Overall I recommend they stay !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay would highly recommend
Stayed 7 nights in Aug 2024