4/10 Poor
Aysha
Business traveller, Travelled with partner
22 Dec 2024
Disliked: Staff & service, property conditions & facilities
We stayed 3 nights for a business trip to Lahore and I was very disappointed by several factors. There was mould in the bathroom. Additionally, we paid for a friend of ours to stay in the same hotel for 2 nights and despite paying the same rate for his room on the same floor as us, the service / treatment he received was terrible. On the second night especially, he was given a room with a broken bidet and when requested to sort this issue out he was ignored for 2 hours and finally after 3 hours somebody came to fix but left the bathroom a mess. I was also shocked at the fact that you’re supposed to be a 5 star hotel but you provide a 5 rupee iron to guests! It is the worst iron I have seen in a hotel and does not even take any creases out of clothes. I had two important business meetings and could not even have access to a decent iron that allows for water to be added to create steam. So cheap for PC standards! We did not put a “do not disturb sign” before we left for the day and came back to an unmade room and no change of dirty towels or cleaning of bathroom. We had to request this at 9-10pm upon returning back after a long day. Lastly, what was the final nail in the coffin and the reason why I will never stay at PC hotel again is that you offer a so called complementary service to the airport for your guests yet every single greedy employee of yours expects to be tipped as we get in car. Then the driver wants more money at drop off and isn’t happy with 1000 rupee tip!
Aysha
Stayed 3 nights in Dec 2024