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Resorts World Genting - Resort Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Resorts World Genting - Resort Hotel

Lobby
Dining
Shopping centre
Shopping centre
Interior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
Genting Highlands, Genting Highlands, Pahang, 69000
  • SkyAvenue
    2 min walk
  • Arena of Stars
    4 min walk
  • First World Plaza
    4 min walk
  • Genting (GTB-Genting Heliport)
    26 min drive

Room options

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About this property

Resorts World Genting - Resort Hotel

Hotel connected to a shopping center in Genting Highlands with a 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Resorts World Genting - Resort Hotel offers 835 accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Genting Highlands hotel provides wireless Internet access for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

With your stay at Resorts World Genting - Resort Hotel, you're connected to a shopping center and just a quick walk from Genting SkyWorlds Theme Park. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from First World Plaza and 6 minutes by foot from Genting SkyWorlds Theme Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

WiFi is free in public spaces. Resorts World Genting - Resort Hotel also features tour/ticket assistance, a garden, and concierge services. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Genting Highlands hotel.

Resorts World Genting - Resort Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Ceiling fan
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Resorts World Genting - Resort Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Resort Hotel Genting Highlands
Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel
Resorts World Genting Genting Highlands
Resorts World Genting
Resorts World Genting Resort
Resorts World Genting Resort Hotel
Resorts World Genting - Resort Hotel Hotel
Resorts World Genting - Resort Hotel Genting Highlands
Resorts World Genting - Resort Hotel Hotel Genting Highlands

Resorts World Genting - Resort Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 243 reviews" "
Rating 8 - Good. 110 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 24 out of 243 reviews" "
Rating 2 - Terrible. 6 out of 243 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MUI EE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

4/10 Poor

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023

10/10 Excellent

SOH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Khoo Koh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Lian peng

Stayed 2 nights in Dec 2022

8/10 Good

ELIANA, PUNGGO CENTRALL

Stayed 2 nights in Mar 2023

2/10 Terrible

Xun Jie

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023

8/10 Good

Gek Choo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room

10/10 Excellent

Jashveerdeep Singh

6/10 Okay

Verified traveller

Travelled with family
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022

6/10 Okay

Eng Keen

Stayed 1 night in Dec 2022

8/10 Good

WEI RE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great. Too noisy no sounds proofing

4/10 Poor

Looi

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

4/10 Poor

TWTYK

Travelled with partner
Liked: Amenities
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Jen

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Stayed 1 night in Nov 2019