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5.0 out of 5

"I loved how it was luxurious and how the staff were really helpful and friendly. Also loved the quality of food too. The pool was beautiful with great ... " More

By a verified traveller on Fri 09 Feb 2024

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Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

Club Deluxe, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Park View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe City View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Presidential Suite, Multiple Beds

Bed Count 2 King Beds Maximum Occupancy 5 Max

Club Room, 1 King Bed (Twin Towers View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Mandarin Oriental, Kuala Lumpur's great location. During your stay, you're just a quick walk from Suria KLCC Shopping Centre. Features include free WiFi in public areas and free self-parking, plus 4 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mosaic, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, aromatherapy or body treatments at The Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Within a 15-minute walk of Petronas Twin Towers and Pavilion Kuala Lumpur
  • Airport shuttle service available for a fee

Mandarin Oriental, Kuala Lumpur ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental, Kuala Lumpur

Everyone (4) Couples (1) Family (1)
5 out of 5
I loved how it was luxurious and how the staff were really helpful and friendly. Also loved the quality of food too. The pool was beautiful with great views. I was a bit disappointed that there wasn’t a bottle opener in my room, apart from that I had an amazing time there and would highly recommended it.

Posted by on 9 Feb 2024

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Comment from Hotel Management

16 Feb 2024 by Martin Schnider

Dear RossThank you for your lovely feedback and 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon!Best regards

5 out of 5

Posted by on 18 Dec 2019

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Comment from Hotel Management

26 Dec 2019 by Frank P Stocek

Dear Anonymous Thank you for the 5/5 post! We greatly appreciate your kind patronage and look forward to welcome you back to our hotel. Best wishes for a happy new year!

5 out of 5
Zum dem Preis könnte das Frühstück inbegriffen sein

Posted by on 18 Feb 2024

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Comment from Hotel Management

19 Feb 2024 by Martin Schnider

Dear AntonThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

5 out of 5
die absolute Freundlichkeit und Hilfsbereitschaft des personal ist ein echtes highlight! die Lage direkt bei den Petronas Towers ist umwerfend! Essen in den Restaurants 1. klassig! ein grosses Kompliment für die Gesammtleistung aller Mitarbeiter

Posted by on 15 Nov 2023

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Comment from Hotel Management

20 Nov 2023 by Martin Schnider

Dear CarstenThank you for your wonderful feedback and reviewe.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

5 out of 5
Nous avons tout apprécié. Nous avons mangé de meilleurs canards laqués dans des établissements bien moins cotés.

Posted by on 5 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by Frank P Stocek

Dear Anonymous Thank you for your 5/5 review. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Nichts auszusetzen alles wahr top Alles Sauber Das personal unglaublich Frühstücksbugffet sehr gross Hotel super lage

Posted by on 5 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by Frank P Stocek

Dear Anonymous Thank you for your kind feedback and 5/5 post. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

About the Mandarin Oriental Kuala Lumpur

Location Kuala Lumpur City Centre, Kuala Lumpur, 50088

Renovations + Closures

The property will be renovating from 18 November 2024 to 23 February 2025 (completion date subject to change). The following areas are affected:

  • Bar/lounge

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Mandarin Oriental, Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Mandarin Oriental, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 629 guestrooms or units
  • 30 levels
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kuala Lumpur Pasar Seni Station (3.6 km / 2.2 mi)
  • Metro station: KLCC Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Mosaic – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

MO Bar – On-site cocktail bar. Open daily.

Mandarin Grill – This restaurant serves lunch and dinner. Open daily.

Aqua Restaurant & Grill – This poolside restaurant serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Lai Po Heen – This restaurant serves brunch, lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's club lounge benefits are available in the Royal Suite on the 29th floor during the listed renovation period.

Please note that any special requests must be confirmed by contacting the hotel in advance.

Mandarin Oriental, Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 111.3 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mandarin Oriental, Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Noise-free rooms not guaranteed
  • Security system
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 98 for adults and from MYR 49 for children
  • Airport shuttle fee: MYR 424 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 111.3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Mandarin Oriental
  • Mandarin Oriental Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel
  • Mandarin Oriental, Kuala Lumpur Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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