2/10 Terrible
Raisa
Travelled with group
11 Dec 2024
Disliked: Staff & service, property conditions & facilities
DO NOT STAY HERE!!
We booked this place for a nice escape from the busier side of Krabi. First thing to note is we stayed in very similar accommodation in Phi Phi and were more than happy to be fairly isolated with wildlife nearby.
This resort was the only hotel I have EVER checked out of early in my life. First of all, the staff were not helpful, they put us in the wrong room and when realised moved us with the same key which alerted us that the room keys opened every door, and any guests could have access to our room.
The staff seemed unfriendly, unbothered and unwilling to handle any requests. The shuttle service took as long as everyone says it does and you’re left to get eaten alive by mosquitos whilst waiting. The front desk refused my calls or offered rude responses when I asked times for the shuttle.
We ordered room service and the delivery man demanded a tip from us instead of giving us change for our money. We would’ve tipped anyway, but he did not even give us the option to offer!
The electricity went twice, so we were left with no aircon. To top it all off, we found cockroaches in our bed.
When we checked out early the receptionist was unfriendly and unwilling to refund us, stating someone was fixing the electricity issues and shrugged at the cockroaches.
I honestly do not recommend this place, not because of the wildlife, but the poor service. I felt like if I needed assistance, I’d be sent away!
0/10
Raisa
Stayed 1 night in Dec 2024
