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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Executive Room, 2 Queen Beds, River View
Reception
65-inch LCD TV with satellite channels, TV, pay films
Executive Room, 2 Queen Beds, River View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
501 W Church Ave, Knoxville, TN, 37902
  • Tennessee Theatre
    ‪4 min walk‬
  • Bijou Theater
    ‪4 min walk‬
  • Knoxville Convention Center
    ‪4 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Knoxville Downtown University by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1002)
The price is €288
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Crowne Plaza Knoxville Downtown University by IHG

About this property

Hilton Knoxville

Hotel with a 24-hour fitness center, a short walk to University of Tennessee
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Tennessee. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy southern cuisine while dining at Marble City Kitchen
  • Valet parking and self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Knoxville offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 11 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee.

Smoking is allowed in designated areas at this Knoxville hotel.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 35.00 per night; includes in/out privileges)
  • Valet parking on site (USD 38.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Marble City Kitchen
  • Firefly

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (16000 square feet)
  • Meeting rooms - 11

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in reception
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 65-inch LCD TV
  • MP3 dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 828 out of 1386 reviews
Rating 8 - Good. 290 out of 1386 reviews
Rating 6 - Okay. 157 out of 1386 reviews
Rating 4 - Poor. 62 out of 1386 reviews
Rating 2 - Terrible. 49 out of 1386 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Druen

Stayed 2 nights in Oct 2024

4/10 Poor

Cody

Travelled with partner
Disliked: Amenities, property conditions & facilities
We paid $200 for one night. The hallway smelt musty to room. Valet was $35. We went to the restaurant on site and there was a man in there who clearly was having some kind of mental or drug episode because he was cursing and talking to hisself. I am so disappointed in this Hilton stay, but I assume I won’t get any kind of refund for feeling unsafe because you did not need a key to enter from any door or to get to any level in the hotel. The bathroom was dated back to 1992 with zero water pressure and barely enough power to get the waste down the toilet. Save your money and go somewhere else. Not to mention the 65 inch tv was 15 feet away from the Murphy bed……..made it 35 years without sleeping on a Murphy bed but no more.
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Nov 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

4/10 Poor

Chase

Disliked: Cleanliness
Ornery Staff.
Everyone at the front desk with the exception of an older gentleman were very short and rude. It seems to trouble them if you have questions.
Stayed 2 nights in Nov 2024

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities, room comfort
Fall Colors and Cool Weather
Very nice, older hotel in very good shape. Location was great for walking main areas of the city. As with many upscale hotels, it did not provide coffee in the room, or a microwave. Had a very nice lobby and lounge area and also a patio area with big screen TV and bar.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The Hilton is a wonderful hotel with an amazing restaurant and bar! The staff was also great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game day must!
Perfect for game day! Lots of activities!
Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked being able to walk to Neyland stadium and being downtown close to all the restaurants.
Stayed 3 nights in Aug 2024

2/10 Terrible

kheman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Knoxville
The worst experience of my life most of the electric appliances were either broken or not working and thermostat never worked!
Stayed 1 night in Oct 2024

10/10 Excellent

Stefano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay at this hotel. It's got a great location in downtown close to a lot of nearby restaurants / shops / bars. Spacious room with a nice bed and a friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

karen

Excellent staff. Very friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

Arthur

Stayed 3 nights in Oct 2024

2/10 Terrible

Nikki

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had no hot water for 2 days. And the room had on odor to it.
Stayed 1 night in Oct 2024

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get together
Check In easy & quick. Room clean & accommodating. Hotel overall was great. Would stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Helthon

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Susanne

Travelled with partner
Disliked: Cleanliness, amenities
Check in was weird. Staff asking me about the bank I use (popular chain) and why I didn’t know they don’t have a branch in my state. Overcharge for parking when they don’t own the garage and you can use the garage app to get a better price. Rooms are old and very noisy - hear the person in the next room coughing and tv all night. Charges for water bottles when other Hiltons provide for free.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen, Colorado Springs

Stayed 4 nights in Sep 2024

10/10 Excellent

Brenda

Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and really nice people at the desk.
Stayed 1 night in Jul 2024

10/10 Excellent

Anna, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024