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Terra Nova All Suite Hotel

4.0 star property
VIP Access

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Photo gallery for Terra Nova All Suite Hotel

Outdoor pool
Reception
Bar (on property)
Exterior
Premium Junior Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Room service
  • Bar
  • Pool

Explore the area

Map
17 Waterloo Road, Kingston, Saint Andrew
  • Devon House
    ‪9 min walk‬
  • Jamaica House
    ‪10 min walk‬
  • Bob Marley Museum
    ‪3 min drive‬
  • Kingston (KIN-Norman Manley Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Signature Executive Suite

Signature Executive Suite

Signature Executive Suite

  • Sleeps 2
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Premium Junior Suite

Premium Junior Suite

Premium Junior Suite

  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Signature Luxury Suite

Signature Luxury Suite

Signature Luxury Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

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Outdoor pool

S Hotel Kingston

  • Pool
  • Breakfast included
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  • Parking included
4.7 out of 5, Exceptional, (1356)
The price is €274
for 1 room
includes taxes & fees
29 Apr - 30 Apr
S Hotel Kingston

About this property

Terra Nova All Suite Hotel

Resort with 3 restaurants, near Jamaica House
This smoke-free resort features 3 restaurants, a casino, and an outdoor pool. Buffet breakfast is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Change of towels is available on request.
Terra Nova All Suite Hotel offers 46 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 46-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
The free breakfast at Terra Nova All Suite Hotel gets high marks from our customers. During your stay, you're just a quick walk from Devon House. You'll find features like 3 restaurants, an outdoor pool, and a casino.
  • Free buffet breakfast served daily
  • Enjoy a bite to eat at The Regency Room, a fine-dining restaurant that serves international cuisine
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Jamaica House and a 3-minute drive from Bob Marley Museum
  • Airport shuttle service available for a fee
Terra Nova All Suite Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

A 24-hour business center and meeting rooms are available. A casino, a nightclub, and a terrace are also featured at Terra Nova All Suite Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Kingston resort is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.
The Regency Room - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.
The Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Pâtisserie - This delicatessen serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • The Pâtisserie
  • The Regency Room
  • The Terrace

Things to do

  • 160 slot machines
  • 223 gaming tables
  • Casino (6,000 square foot of space)
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terra Nova All Suite Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Terra Nova All Suite Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Terra Nova All Suite
Terra Nova All Suite Hotel
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Resort
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Hotel Resort Kingston

Terra Nova All Suite Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 956 reviews
Rating 8 - Good. 201 out of 956 reviews
Rating 6 - Okay. 70 out of 956 reviews
Rating 4 - Poor. 22 out of 956 reviews
Rating 2 - Terrible. 23 out of 956 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aurélie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For such an expensive hotel I was expecting a little more. Don't get me wrong, it was very nice but for exemple the shower was a bit old (the floor). Regarding the service, some waiter/waitress were very nice but some others seemed like they did not want to work. For the breakfast we were put at a table without checking the cleaness after other customer used it (spot on the white cloth) - not what I expect in a 4 stars...
Stayed 1 night in Jan 2025

10/10 Excellent

Lettie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Judith

Disliked: Cleanliness, property conditions & facilities

8/10 Good

gail

Liked: Cleanliness, staff & service
Overall, everything was fine, but what was extraordinary is that I had left $100 in the ATM machine and the front office staff had kept it. When they saw me, they asked if I had left a receipt and they verified the card number and gave me the money.
Stayed 1 night in Jan 2025

10/10 Excellent

dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, ambiance is great, lots of trees original to island. The staff is very friendly and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Rasheena S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property. I've been to many hotels in New Kingston, and this was by from the best. Will definitely be my go to spot EVERYTIME I visit.
Stayed 1 night in Jan 2025

8/10 Good

Xavier

Stayed 2 nights in Jan 2025

10/10 Excellent

Andre

Stayed 1 night in Jan 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

ROY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property serene and green great breakfast
Stayed 3 nights in Dec 2024

6/10 Okay

LETITIA

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Nov 2024

10/10 Excellent

carnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining room staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Horace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our suite (The Derby) and its amenities. The staff (Devon in the dining room and Fitzroy at the front entrance), were very kind, accommodating and gracious. We felt vey welcome! Thanks to everyone!
Stayed 6 nights in Nov 2024

10/10 Excellent

Priya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely old school property with beautiful landscaped grounds, a bar and a breakfast terrace. The staff are just lovely. The service at breakfast is slow, but I guess it is the island way of life. A short walk to Devon House, and not far at all from the Marley Museum. Easy to find and well located. We loved our stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Annmarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly and helpful staff who went above and beyond to ensure a comfortable stay, the immaculate and spacious room, the convenient location that allow for easy access to local attractions and other dining options. We enjoyed our stay and will recommend to families and colleagues.
Stayed 5 nights in Nov 2024

2/10 Terrible

Harold

Travelled with family
Disliked: Cleanliness, staff & service
A very disappointing experience due to the following: 1)Booked 2 rooms with 2 separate beds, however requirements were not met and necessitated lengthy discussions to resolve the issue 2) I was informed that booking would include use of pool,, but I was unable to access the pool throughout my stay. 3) Booked a room with a Jacuzzi only to find there was no Jacuzzi just a large bath. 4) Hand sanitizers not working 5) I was told that. Buffet would be £25-30 per head. I arranged for 10 people.to have the Buffet lunch and when the bill came it turned out to be $50 per head. POSITIVES Breakfast was excellent. Manager listened to above complaints offered a complimentary nights stay for next visit to Jamaica, however this was not put in writing, therefore this may cause an issue when attempting to utilise the offer.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the service. Great place to stay in Kingston. The food is awesome!
Stayed 2 nights in Nov 2024

10/10 Excellent

Lamonia

Liked: Cleanliness, amenities, property conditions & facilities
They weren’t very accommodating although I alerted I was there for a funeral. Dinner service was extremely slow. It took almost an hour to get a ginger ale. The waitress was rude. I asked for 1st floor and was not accommodated
Stayed 1 night in Nov 2024

10/10 Excellent

Norris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay all the staff was nice and courteous they made your stay very pleasant.
Stayed 3 nights in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Overall good! They were flexible with VIP item - wine quickly substituted for sparkling water. I have to another hotel for years (at least 15 times) and they didn’t assist with an alternative because don't drink alcohol. This was excellent. There was a issue in the room that the overall rating to be compromised.
Stayed 1 night in Nov 2024

10/10 Excellent

Kayon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great staff!
Stayed 3 nights in Nov 2024

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Racquel

Stayed 2 nights in Oct 2024

10/10 Excellent

Sonia, Parkland

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in Kingston because I like the quiet small atmosphere, along with the included breakfast, great staff and proximity to a lot of places. Thank you Terra Nova team.
Stayed 3 nights in Nov 2024

8/10 Good

Bernadette, Scarborough

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was smooth and easy however I was shocked to find out about a USD $500 deposit upon arrival. Food was good. Hotel is clean. Gym was ok. Am still awaiting release of my deposit 1 week after settling all my bills.
Stayed 7 nights in Nov 2024