2/10 Terrible
Lizet, Hawaiian Gardens
Travelled with group
22 Aug 2024
Disliked: Amenities
This review is for miscommunication between the hotel and Expedia. Unfortunately, this is the only property that I happened to double-book. I traveled through Ireland for 11 days and the cancellation date was sooner than all the rest. When I realized I didn’t cancel this one on time, I actually went to the hotel and spoke with Danielle. She was very kind and professional, and said she would speak to Expedia to allow me to cancel and get a refund but she couldn’t get them on the phone while I was there and said she would call them later. After I left, I talked to Expedia and they said they would give me a refund if the property allowed it but they couldn’t get ahold of property. So, even though I was told by the hotel and Expedia that they would be willing to give me a refund, they couldn’t confirm with each other, so I didn’t get it. The property looked fine, but it was not near the city center. I didn’t actually see the apartment, but from the outside it looked okay. It was close to a busy street that had cars driving by fast.
Lizet
Stayed 1 night in Jul 2024