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Sandman Hotel & Suites Kelowna

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Interior
Reception
Balcony
Fridge, microwave, coffee/tea maker

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    3 min walk
  • McDonald's
    1 min walk
  • Kelowna Bus Station
    14 min walk
  • Kelowna, BC (YLW-Kelowna Intl.)
    12 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Kelowna hotel in Dilworth Mountain Estates with 2 restaurants and a fitness center
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes by foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 10-25 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Dennys 24 hour restaurant
  • Bar One Urban Lounge

Things to do

  • Fitness centre
  • Motorised watercraft

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 1 2024 to December 31 2024 (dates subject to change):
  • Spa tub
  • Swimming pool
The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 382 out of 1408 reviews" "
Rating 8 - Good. 334 out of 1408 reviews" "
Rating 6 - Okay. 277 out of 1408 reviews" "
Rating 4 - Poor. 224 out of 1408 reviews" "
Rating 2 - Terrible. 191 out of 1408 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

stephanie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

kyle

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Cory

Business traveller
Liked: Staff & service
Hotel is a little run down; the staff was excellent
Stayed 1 night in Sep 2024

6/10 Okay

stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

gondi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathrooms need upgrade
Stayed 1 night in Sep 2024

2/10 Terrible

Tianna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dark and dindgy. The furniture was old and scratched up. They had us on the "main" floor but you still had to walk down a flight of stairs.. it felt like a dungeon. The pool and hot tub were closed and had been for months. I guess it was my fault for not seeing that in the policies section. Needless to say we didnt stay. I requested a refund.. so waiting on nearly $500 to be put back on my CC.
Stayed 1 night in Sep 2024

6/10 Okay

Brielle

Stayed 1 night in Aug 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice. Close to amenities. Quiet and clean.
Stayed 1 night in Sep 2024

6/10 Okay

george

Travelled with partner
The pool and hot tub seem to always be out of order when stay there
Stayed 1 night in Sep 2024

2/10 Terrible

Gerry

Disliked: Cleanliness, property conditions & facilities
Horrible quality rooms, this hotel needs a total redo inside the rooms
Stayed 1 night in Sep 2024

8/10 Good

Kendon

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

4/10 Poor

Francis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bar staff, terrible people skills. She sat at booth in the corner. No wifi; I brought it with the lobby staff, all they said "were looking into it. no alternatives provided
Stayed 1 night in Sep 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

2/10 Terrible

Samantha

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the $$. Pool and hot tub was under maintenance during our stay. Housekeeping did not clean our room during our entire stay. Lots of homelessness in area, especially at night. Rooms outdated and not very clean. The carpets smelled old. The blinds in our room did not fully close, so we felt like we had no privacy. It was also obvious that the blinds never got cleaned as there was a thick layer of dust on each blind. The bathroom had damage to the wall where the towel rack was located, and it was patched over like a quick fix and very unattractive. The wood cabinet in the bathroom was old and worn out. I would choose NOT to stay here again.
Stayed 2 nights in Sep 2024

4/10 Poor

Jonathan

Stayed 2 nights in Sep 2024

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVER ALL A GOOD CLEAN PLACE TO STAY LONGER WAIT FOR CHECK IN THEN EXPECTED AS WE HAD ALREADY DONE SO EARLIER IN THE DAY AND THEN THE DOOR KEY CARD HAD NOT BE REGISTERED SO HAD TO SEE STAFF AGAIN. GOOD COFFEE/TEA MACHINE BY RECEPTION. WOULD STAY AGAIN IF NEED BE
Stayed 1 night in Aug 2024

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sandman hotels are showing their age everywhere, and this property is no different. I am always left feeling i should have spent more elsewhere than saved a few dollars and stayed at a Sandman. Underwhelmed
Stayed 1 night in Sep 2024

8/10 Good

Ashley

Stayed 1 night in Aug 2024

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Amenities
The hotel room was OK. it was dusty and there was a dead bug on the window ledge. The blind did not retract. The pool and hot tub were not working.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great.
Room and hallways reek of smoke and weed. Smoke and weed were wafting up from below, so we had to leave the balcony and close all the windows. The room is ok, but definitely seen better days (very run down), just like the rest of the property. The pool/hot tub were also closed. The stove in our suite was missing and the coffee machine looks like it hasn't been cleaned since the early 90s. We won't be staying here again.
Stayed 1 night in Sep 2024

8/10 Good

Chelsea, Edmonton

Stayed 3 nights in Jul 2024

6/10 Okay

Sandeep

Disliked: Property conditions & facilities
Both the pools were out of order.
Stayed 3 nights in Aug 2024