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Sandman Hotel & Suites Kelowna

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Interior
Reception
Fridge, microwave, coffee/tea maker
Bar (on property)

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    3 min walk
  • Orchard Park Shopping Centre
    5 min walk
  • Mission Creek Regional Park
    14 min walk
  • Kelowna, BC (YLW-Kelowna Intl.)
    12 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Kelowna hotel in Dilworth Mountain Estates with 2 restaurants and a fitness center
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 3-minute walk from Orchard Park Mall and 5 minutes by foot from Orchard Park Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 10-25 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Dennys 24 hour restaurant
  • Bar One Urban Lounge

Things to do

  • Fitness centre
  • Motorised watercraft

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 1 2024 to December 31 2024 (dates subject to change):
  • Spa tub
  • Swimming pool
The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 377 out of 1392 reviews" "
Rating 8 - Good. 331 out of 1392 reviews" "
Rating 6 - Okay. 273 out of 1392 reviews" "
Rating 4 - Poor. 224 out of 1392 reviews" "
Rating 2 - Terrible. 187 out of 1392 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Cary

Travelled with family
Disliked: Amenities
Too many homeless in parking lot
Stayed 2 nights in Aug 2024

2/10 Terrible

sehul

Travelled with family
Good lighting in front for parking, elevator are fast, cleanliness bery bad, found dog wrapped around bed, found someone's JEANS hanging behind bathroom door. Pool was advertised by the hotel but was closed saying mechanical problems which is always an excuse, i made a mistake by choosing Sandman over Best Western. Asked for discount for pool closed but front desk says i am already paying less than the rates, which is because I used my points dumb. Property looks good from outside but the staff is going to break it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sherry-Lee

Travelled with partner
All was great
Stayed 1 night in Aug 2024

10/10 Excellent

sergio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional and friendly service
Stayed 1 night in Jul 2024

10/10 Excellent

Tarandeep singh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Harpreet

Stayed 1 night in Aug 2024

2/10 Terrible

Jami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Amanda

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We specifically booked this hotel so our kids could play in the pool after a long day of back to school shopping. When we checked in we saw the pool was closed and there was no explanation. Very disappointing!
Stayed 1 night in Aug 2024

4/10 Poor

Adeelah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We chose this hotel as we liked the swimming pool on the picture. However to our disappointment and more to my daughter aged 6, the pool was under renovation (it seemed) since July and the staffs informed that Expedia should have advised us so that we could have changed the hotel but we were never notified! We would appreciate a credit back.
Stayed 1 night in Aug 2024

6/10 Okay

Michael, Calgary

Stayed 2 nights in Aug 2024

4/10 Poor

Andrii

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Satinder, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

4/10 Poor

Kelvin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room carpet stunk and smelled dirty, the poor was not open even though I specifically choose the hotel for the pool and found out after I checked in that the pool wasn't open; I feel this kind of information should be communicated to customers prior to booking because the pool is a big reason why some customers chose to book with the hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Gloria E

I specifically requested a pool. When we got there they told me the pool has been broken down for over a month! Not very smart for the summer season of vacationers. Will never use a sandman again
Stayed 1 night in Aug 2024

6/10 Okay

Ernest

Business traveller
Liked: Cleanliness
Communication style is very bad. The swimming pool wasn’t working and they didn’t communicate. I needed the swimming space for my kids. Breakfast not included. We didn’t know that
Stayed 2 nights in Aug 2024

6/10 Okay

Ken

Liked: Staff & service
Extremely disappointed that the pool and hot tub were closed. Really? In August when people travel. The room was ok, bed was comfortable and clean. In need of updating, painting and attention to detail. Would be a two star, IMO.
Stayed 2 nights in Aug 2024

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Jaylee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave us was dirty. Second one the blinds were not connected to the wall properly.
Stayed 1 night in Aug 2024

4/10 Poor

Kulwinder

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room carpet was soaking wet between the bed and window, due to air conditioner freezing and thawing. The power went out when using the blow dryer. Area around the hotel surrounded by homeless folks. Overall was fairly dirty. Booked online expecting a pool and hot tub, on arrival was advised they have not been working for the past month and no idea when they would be repaired. Wouldn’t stay there again.
Stayed 3 nights in Aug 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay.
Great stay. As expected.
Stayed 1 night in Jun 2024

10/10 Excellent

Jesse

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
The pool was closed which was a bummer as our room faced the pool. Made it hard for the kids to see the pool, but not be able to go swimming. The front desk did offer to try out H20 which is a water park close by; which was a really incredible experience! The side entrance for the building was nice so we didn't have to enter from the lobby, however the hallways were strangely hot. There was no elevator to the second floor, which was another bummer as we had kids with little legs and lots of luggage.
Stayed 3 nights in Aug 2024

4/10 Poor

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lets be honest - the lifetime of this property is over. Its over 6 years ago. I stayed here 2 time, and i just confirmed it. Dislike: 1) Electronic keys are terrible. The system is old and i had to program keys every single day multiple times a day. This is not a room problem, the main door i could not open either. 2) Parking: why you let park big fuel truck at your property? This is not a truck stop. They took 4 car slots, and secondly its not safe when a fuel truck parked under the windows. Nobody is in charge in parking. 3) Old 2 story building. You can't keep it up to time. You have to destroy and build a new one. You don't need to fix a pool, wasting of money. You will keep waste money on more maintenance. 4) I asked to let me stay in a new tower, but they said in whole building, 10 story - they don't have rooms with 2 queens beds. I don't believe, but ok, i can't prove it. Overall: Kelowna is over priced. All hotels are pricy and don't worth the cost.
Stayed 4 nights in Aug 2024

8/10 Good

Sherri-Lee Ann

Business traveller
Liked: Cleanliness, staff & service, amenities
Patio was really dirty appeared it was not cleaned in months A lot of homelessness around which I know none has control of
Stayed 3 nights in Aug 2024

2/10 Terrible

Paramjit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the property multiple times, but I had a bad experience the last weekend I was there with my family holiday. First of all the hotel’s pool and hot tub was closed and not mentioned on the website till the date of arrival. Additionally, they have 3 buildings and we had a hard time finding our room considering no proper guidance was provided by the staff. At last the room had a smell as if it is not cleaned properly and there were no glasses in the room.
Stayed 1 night in Aug 2024