2/10 Terrible
Adel
Travelled with family, Travelled with family and small children
12 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay.My recent experience at this hotel was extremely unsatisfactory, ranking among the worst accommodations I've encountered. The room was deplorable-carpets stained, furniture dusty&alarmingly, evidence of bed bugs. Extremely loud music persisted throughout the night, making sleep impossible for our family. The hotel's solution of moving one of our 2rooms made little difference, showing a lack of consideration for our comfort. Upon arrival, staff attempted to double-charge us. Only our vigilance&insistence on speaking with a manager prevented this. At checkout, we were denied a receipt until Monday, raising concerns about the & hotel's integrity.Basic amenities like the hairdryer, kettle, bathroom mirror were non-operational, significantly impacting our comfort. While some staff were friendly, overall service fell short. Many promised amenities weren't provided&housekeeping standards were abysmal. During our stay, bed sheets were merely straightened rather than changed. Towels were in poor condition&insufficient.This hotel failed to meet even basic standards of cleanliness, comfort, &service. As frequent travelers, we've never encountered such a negative experience. It's disheartening to see a hotel fall so short of providing a welcoming environment.I strongly advise potential guests to seek alternative accommodations to avoid similar disappointments.This experience demonstrates how crucial it is for hotels to maintain proper standards & consider guest comfort
Adel
Stayed 7 nights in Sep 2024