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4.3 out of 5

"Clean, very good breakfast, the view from the lounge, near to taksim square about 8 min walking, top service " More

By a verified traveller on Thu 20 Feb 2020

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Suite, 1 Double Bed (Artisan)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed, Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 Double Bed (Bosphorus)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double Room, 1 Double Bed, View (Bosphorus)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed, View (Atrium View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 Double Bed, Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Artisan Istanbul MGallery. During your stay, you're just a quick walk from Taksim Square. Features include free WiFi in public areas and free valet parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Madam Niça, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Dolmabahçe Palace and Taksim Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Artisan Istanbul MGallery ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Artisan Istanbul MGallery

Everyone (24) Couples (2)
5 out of 5
Clean, very good breakfast, the view from the lounge, near to taksim square about 8 min walking, top service

Posted by on 20 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Guest Relations Executive

Dear Guest, Thank you for choosing Mercure Istanbul Taksim Hotel. It was amazing to have you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your thoughts and comments have been shared with the hotel management. We believe these reviews will encourage our staff and service positively. We are so looking forward to welcoming you back. Wishing you an amazing winter. Best Regards,

3 out of 5
I think the staff needs to be trained more in customer service and the housekeeping needs to be improved. They also should have people who can communicate in English when you claim we speak your language. The reception ladies were nice and helpful and they could communicate in English.

Posted by on 6 May 2019

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Comment from Hotel Management

8 May 2019 by Gözde Sezgin

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Taksim Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Best regards, Gözde Sezgin Guest Relations Executive

1 out of 5

Posted by on 16 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Asuman K.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5

Posted by on 21 Oct 2023

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Comment from Hotel Management

23 Oct 2023 by Guest Relations Supervisor

Dear Vithursha,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

4 out of 5
.

Posted by on 30 Aug 2023

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Comment from Hotel Management

31 Aug 2023 by Guest Relations Supervisor

Dear Maurus,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

5 out of 5
Great experience in Artisan. We stayed the first 3 nights there and even it was the same as a 5-star hotel. They selected their best suit with a great sea view for us. The staff was good and the breakfast were excellent. I recommend it to those who are going to stay in a luxurious but still economical suit.

Posted by on 11 May 2022

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Comment from Hotel Management

12 May 2022 by Guest Relations Supervisor

Dear Petri, We very much appreciate your comments regarding your stay at the The Artisan Istanbul MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Supervisor Gizem Ersoy

5 out of 5

Posted by on 18 Apr 2022

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5 out of 5

Posted by on 18 Apr 2022

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4 out of 5
War soweit alles ok. Gutes Bett

Posted by on 19 Mar 2022

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Comment from Hotel Management

20 Mar 2022 by Guest Relations Supervisor

Dear Rene, Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review have been shared with the Hotel Management and General Manager. We believe these reviews will encourage our staff and services positively. We are so looking forward to welcoming you back. Wishing you an amazing winter. Kindest Regards, Guest Relations Supervisor Gizem Ersoy

4 out of 5

Posted by on 27 Feb 2022

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 67 square feet (6 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the family-friendly The Artisan Istanbul MGallery. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Artisan Istanbul MGallery was completed in November 2020. Smoking is allowed in designated areas at this 4-star Istanbul hotel.

  • 136 guestrooms or units
  • 7 levels
  • 67 sq ft of conference space
  • 6 sq. m of conference space
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Beyoglu Station (3 km / 1.9 mi)
  • Metro station: Kabatas Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Artisan Istanbul MGallery offers 136 air-conditioned accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Madam Niça – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Art & Kitchen – This bistro specialises in local cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Artisan Istanbul MGallery offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 33 per pet, per night, plus a deposit of EUR 33 per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Staffed front desk
  • Children stay free - maximum age 2
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Comprehensive recycling policy
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: EUR 33 per night
  • Pet fee: EUR 33 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Istanbul Taksim
  • Mercure Istanbul Taksim
  • Mercure Istanbul Taksim Hotel
  • Mercure Istanbul Taksim
  • The Artisan Istanbul MGallery Hotel
  • The Artisan Istanbul MGallery Istanbul
  • The Artisan Istanbul MGallery Hotel Istanbul

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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