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3 Jan 2020 by Dedeman Istanbul
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Ahmet Dogangun Asistant General Manager
27 Oct 2019 by Dedeman IStanbul
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. Kind Regards,
16 Jan 2024 by Dedeman İstanbul Hotel Yönetimi
Değerli misafirimiz,Zaman ayırıp otelimize puan verdiğiniz için teşekkür ederiz. Sizleri tekrar aramızda görmekten mutluluk duyacağımızı ve sizlere her zaman daha iyi hizmet sunabilmeyi çok istediğimizi belirtmek isteriz. Saygılarımızla
7 Jun 2023 by Dedeman İstanbul
Dear GuestThank you for bringing your experiences to our attention during your trip at Dedeman Hotel Istanbul. First of all, we apologize for not being able to reflect our international service quality during your stay.I would like to inform you that as a result of the interview I had with the team members regarding the negative experience you had, necessary measures were taken to prevent the same situation from reoccurring in the future.We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable for the development of our efforts to continuously improve the quality of our services.We will be happy to welcome you again in our Hotel on your next trip.Regards,Hotel General Manager
29 Dec 2020 by Dedeman IStanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Executive Office
2 Dec 2019 by Dedeman IStanbul
Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Als Dedeman Istanbul Hotel freuen wir uns sehr, dass Sie den Service genießen, den Sie von unserem Hotel erhalten. Ihre wertvollen Kommentare wurden an unsere Teammitglieder weitergegeben. Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,
16 May 2019 by Dedeman Istanbul Hotel
Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı
6 May 2019 by Dedeman Istanbul Hotel
Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı
27 Mar 2019 by Dedeman Istanbul Hotel
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Hakan YAVUZ Assistant Front Office Manager
The following facilities are closed seasonally each year. They will be closed from 4 September to 5 September:
Dedeman Istanbul offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Business amenities include a business centre and 16 meeting rooms. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the luxury Dedeman Istanbul. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Istanbul hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Dedeman Istanbul offers 327 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Istanbul hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Cafe House Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Turkuaz Lounge & Bar – This lobby lounge serves lunch and dinner. Open daily.
24-hour room service is available.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
La Ciel Wellnes Club has 4 treatment rooms, including rooms for couples. Services include sports massages, Swedish massages and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 2:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Dedeman Istanbul offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
