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Hotel Neue Post

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Neue Post

Property amenity
Front of property
Free buffet breakfast
Lobby sitting area
Business Double Room

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Maximilianstrasse 15, Innsbruck, Tirol, 6020
  • Maria Theresa Street
    2 min walk
  • Casino Innsbruck
    4 min walk
  • Landeskrankenhaus - University Clinics Innsbruck
    6 min walk
  • Innsbruck (INN-Kranebitten)
    5 min drive

Room options

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 16 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 13 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

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Free WiFi
Breakfast available
Parking available
4.6 out of 5, Wonderful, (451)
The price is €385
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includes taxes & fees
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About this property

Hotel Neue Post

Ski hotel with a free shuttle to the slopes
Hotel Neue Post offers a convenient ski shuttle service; those who skip the slopes can take advantage of a bar/lounge, ski storage, and a coffee shop/cafe.
Hotel Neue Post offers 50 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Innsbruck hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the overall property condition at Hotel Neue Post. During your stay, you're just a quick walk from Maria Theresa Street. Free breakfast, a free ski shuttle, and a bar are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • WiFi in some public areas for a fee
  • Self parking and extended parking available for a fee
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Steps from Maria Theresa Street and Triumphal Arch
  • Free ski shuttle service
For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

There's a coffee shop/cafe on site. Free breakfast is served. WiFi is available in public spaces for a fee. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Innsbruck hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English, French, German, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and public transport

  • Self parking on site (EUR 14 per day)
  • Extended parking on site (EUR 14 per night)
  • Limited on-site parking
  • Free ski shuttle

Food and drink

  • Free buffet breakfast
  • 1 coffee shop/cafe
  • 1 bar

Things to do

  • Access to nearby health club

Family friendly

  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance

Business services

  • A meeting room

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.00 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 14 per day
  • Extended parking fee: EUR 14 per night
  • Rollaway bed fee: EUR 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Best Western Hotel Neue Post
Best Western Hotel Neue Post Innsbruck
Best Western Neue Post
Best Western Neue Post Innsbruck
Hotel Neue Post Innsbruck
Hotel Neue Post
Neue Post Innsbruck
Neue Post
Hotel Neue Post Hotel
Hotel Neue Post Innsbruck
Hotel Neue Post Hotel Innsbruck

Hotel Neue Post Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 149 reviews" "
Rating 8 - Good. 71 out of 149 reviews" "
Rating 6 - Okay. 28 out of 149 reviews" "
Rating 4 - Poor. 18 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jorg

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional hotel but great breakfast
The Neue Post is a traditional hotel in the centre of Innsbruck. Booked a single room which is just that, a single bed in a small-ish room. Everything functions well, though nothing is particularly outstanding or memorable. Was not given a wifi code but didn't need it anyway. There's no air-con. Breakfast is fantastic though!
Stayed 1 night in Jun 2019

10/10 Excellent

Ace, Connecticut

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful building. Excellent breakfast. Very helpful staff.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service
Central and pleasant
Nice hotel, a little dated but under refurbishment. Staff are friendly, always helpful and the breakfast was good.
Stayed 3 nights in Jan 2019

6/10 Okay

Manita

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

6/10 Okay

vicky, england

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Excellent location
Close to centre of Innsbruck. Not really a 4 star hotel more like a 3 star. Breakfast disappointing. Couldn’t fault cleanliness of hotel.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

peter, london

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel near main area of interests, good breakfast.room i bit dull
Stayed 3 nights in Jun 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Kot, Moscow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly maintained hotel
Front desk did not know of our Expedia booking until showed our confirmation for a superior room. Later a different clerk assigned us a dark, small room with damaged/dirty bath floor. Next day we were moved to a superior room, but the telephone and one of the few electrical outlets did not work and neither could not be repaired until after we checked out two days later. Some additional problems communicating with front desk. At checkout we were told that our credit card would be charged. Only after much argument did the clerk agreed that we had prepaid Expedia. We have stayed in much better 3 star hotels. In contrast, the breakfast was excellent and served in a beautiful room. Not surprising, many bulbs in the large chandeliers were burned out.
Stayed 3 nights in Apr 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely floored with this lovely Hotel 6 Stars!
I loved everything about this hotel! The staff were friendly and super helpful with all my questions. My wife agrees and we decided we have to leave a good review on here because it was the reviews we read that helped make our decision to stay here in the first place. We will be back! This will be the first place we'll book!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was cute and charming and in a great location, the breakfast was good and the staff was very nice!
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Overall the single room is a 2-star hotel standard based on my experience (very small and with very basic facilities).
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good location but 2.5 star room
The Hotel Neue Post is a very well located hotel. It was extremely easy to find (10 mins away from the Main train station). Check-in is at 3, but they were happy to hold luggage earlier. Breakfast was nice. The room was small but usable. The finishes should be replaced/updated though. The carpet was very old, and the furnishings were very outdated. It was NOT 4 star standards, but the location made up for what the hotel lacked. Innsbruck is very expensive so this hotel was doable pricewise. But the shower was terrible (went hot to cold quickly) the hallway was noisy, and the room needed lots of cosmetic help. I would recommend for location alone.

10/10 Excellent

nicky, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel good location
We have used this hotel for years, the staff are always friendly and helpful. Location is great for getting into the main shopping area and is walking distance from the main station.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innsbruck is amazing.
A good hotel in a beautiful city surrounded by snow covered mountains.

4/10 Poor

Jack, Western Mass

Disliked: Property conditions & facilities
No air conditioning, terrible internet
When we travel, we try not to set our expectations too high. But we do look forward to air conditioning and reasonably good internet. Our room had an air conditioning control, but I couldn't get it to work. When I called the front desk I found out the whole hotel no longer has AC. Our room faced the afternoon sun and was stifling hot. They also have internet codes good for either one day or seven days. We stayed for three days and had to get a new code every day. It was also very clunky to use compared to most of the other hotels we stayed at on this trip. (I should say that after complaining, I got a seven day code - but only on our last day.)

8/10 Good

Denis, Kirkliston

Liked: Cleanliness, staff & service, room comfort
NeuePost stay
Very central, old fashion rooms but clean and very friendly staff. Breakfast was great too.

10/10 Excellent

nicky , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky and comfortable
The decoration is quirky but the rooms are clean and comfortable and the breakfast is very good. Close to shops and 15 minutes from station.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding comfort and service. In the middle of everything you need to see!

6/10 Okay

marcos, sao paulo

Liked: Staff & service
Disliked: Property conditions & facilities
Near historic center
No Internet in room. Good breakfast. Near historic center.

8/10 Good

Cody, Georgetown, Ontario

Liked: Cleanliness, staff & service, room comfort
Nie Hotel in City Center
My brother and I made this hotel a last minute booking. It was a fair price and checked off the most important box on my list, which was a central location. It was walking distance to everything in the city center. The lady at the front desk was also very friendly, spoke English well, and was also helpful suggesting things to do.

8/10 Good

Nicky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
Clean and tidy, good breakfast selection. Located 15 minutes from the station and on most bus routes. Not all rooms are air conditioned, thankfully ours was, as Austria are having a heatwave. Safe and fridge in room.

8/10 Good

Robert, Greater Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Innsbruck stay.
We had a two day stay. The hotel is an easy walk to the old city and has plenty of nearby parking. The rooms are not air conditioned so on warm days, street noise may be an issue as Maximillian street is trafficked in the early morning an late evening. Breakfast was a typical continental breakfast with good variety. Staff was very friendly and helpful. Beds are firm, for some this is comfortable for others it is hard.

8/10 Good

Kate, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just out of the old city center
The location and the room itself were great. There is not A/C in most of the rooms (if you think you'll need it, call ahead to request one with A/C) and fans are not provided in the room. The front desk staff was friendly and accommodating, but the staff in the breakfast room were the least friendly that we encountered in our 3 weeks in German, Austrian, and Italian hotel stays. The breakfast itself was sufficient but not amazing.