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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

Terrace/patio
Lobby
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
8787 Keystone Crossing, Indianapolis, IN, 46240
  • Fashion Mall at Keystone
    3 min walk
  • Blondie's Cookies
    2 min walk
  • Canal Station
    27 min drive
  • Indianapolis, IN (IND-Indianapolis Intl.)
    35 min drive

Room options

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Hearing Accessible)

  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds (Hearing Accessible)

  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 33.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 33.9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 51.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 33.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 33.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Marriott Indianapolis North

Pool
Parking included
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1000)
The price is €190
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Marriott Indianapolis North

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Suburban hotel with a fitness center connected to a shopping center in Indianapolis
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available once per stay.
Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Sheraton Indianapolis Hotel at Keystone Crossing's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Fashion Mall at Keystone. Free WiFi in public areas, an indoor pool, and a restaurant are available.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Fashion Mall at Keystone and a 4-minute drive from Fastimes Indoor Karting
Sheraton Indianapolis Hotel at Keystone Crossing offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 7344 square feet (682 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee.

This 4-star Indianapolis hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 18 per day)
  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 18 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Keystone Cafe

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping centre
  • Shopping

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7344 square feet of space)
  • Meeting rooms - 29

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 18 per day
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 785 out of 1332 reviews" "
Rating 8 - Good. 264 out of 1332 reviews" "
Rating 6 - Okay. 121 out of 1332 reviews" "
Rating 4 - Poor. 82 out of 1332 reviews" "
Rating 2 - Terrible. 80 out of 1332 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Alright for quick stay
Overall, stay was good. Lobby was nice and room looked nice upon arrival. Having access to the mall and parking garage was convenient. Unfortunately the pillows were quite flat and the duvet did not have a cover on it but was rather wedged between two flat sheets. I just hope that they wash the duvets after every guest! AC was weak and smelled like it was burning when I adjusted the temperature. Bathroom was well lit which I appreciated and made up for the fact that I had to duck to use the showerhead. I wish the room itself was better lit. Overall stay was alright for a business trip, but would probably not stay here more than one night or for personal travel.
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Stayed 1 night in Sep 2024

4/10 Poor

Mathew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff, but bad building, bed, plunbing
Upon arrival, the checkin greeter was delightful and friendly. Entering the room, it was dark and no lights had been left on for arrival. It was also humid. We immediately noticed a few flying insects and realized a crank window (that had a sign saying it didn’t work or open) was left open letting humidity and bugs in. But we decided that was fine and it happens. First use of the toilet, it clogged and had to have maintenance come fix it. Next morning, the toilet clogged yet again and had to be called to maintenance. Shower renovation is a nice upgrade I guess, however the shattered tiles and the amount hair found throughout the bathroom were not the most pleasant. There’s also a very bright blue light on the mini fridge with no door in front which illuminates the entire room while trying to sleep. All of this could’ve been forgiven I guess until I noticed on the last morning of our stay that there was no mattress protector on this standard home cloth mattress that had horrific stains over the entire thing. It made me feel a little nauseous. Most hotels have some sort of barrier for this exact reason. Overall, just disappointed for this to be the stay at a hotel at Keystone. The staff were all lovely, and no fault to them. But I was not thrilled with how much this experience cost for what was received.
Stayed 2 nights in Sep 2024

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Very clean. Great staff
Stayed 1 night in Sep 2024

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Front desk staff we’re great
Stayed 1 night in Sep 2024

10/10 Excellent

garth

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll hotel. Great room
Stayed 1 night in Jun 2024

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean stay. Staff very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Canise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

martin

Disliked: Property conditions & facilities
Big old 1990s style hotel. A bit dated. Nice breakfast . Car parking valet service but really not required as they use multi car park next door. So can you with room key for entry.
Stayed 4 nights in Sep 2024

10/10 Excellent

Candy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Nikita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great. We plan to return in the near future.
Stayed 1 night in Sep 2024

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
A standard I rely on
Stayed 1 night in Sep 2024

10/10 Excellent

Agatha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all. I have stay at this hotel numerous times. Clean rooms, nice location, and quiet. Whenever I’m the area this is my choice hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jim

Stayed 1 night in Sep 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Stasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here would highly recommend.
Stayed 1 night in Sep 2024

4/10 Poor

Latonya

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Kammer

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed often and it is a very nice hotel.
Stayed 2 nights in Sep 2024

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Erron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024