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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Studio, 2 Double Beds, Non Smoking
Full-sized fridge, microwave, stovetop
Desk, free WiFi, bed sheets
Lobby
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
16939 Tomball Pkwy, Houston, TX, 77064
  • Willowbrook Mall
    7 min walk
  • Brick House Tavern and Tap
    3 min walk
  • Terminal B Station
    19 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    19 min drive

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Pet-friendly Houston hotel connected to a shopping center, a quick walk to Willowbrook Mall
Along with laundry facilities, this smoke-free hotel has a front-desk safe and free self parking. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 offers 104 accommodations with complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Our customers tell us they can't get enough of the helpful staff at Extended Stay America Select Suites - Houston - Willowbrook - HWY 249. During your stay, you'll be connected to a shopping center, and just a quick walk from Mountasia Houston. Enjoy features like free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • 7 minutes by foot from Willowbrook Mall and a 2-minute drive from Houston Methodist Willowbrook Hospital
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Extended Stay America Select Suites - Houston - Willowbrook - HWY 249, you'll find a vending machine, laundry facilities, and a front-desk safe. WiFi is free in public spaces. Self parking is free.

This Houston hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Full-sized fridge
  • Kitchen
  • Laundry facilities
  • Microwave

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 146 out of 430 reviews" "
Rating 8 - Good. 127 out of 430 reviews" "
Rating 6 - Okay. 64 out of 430 reviews" "
Rating 4 - Poor. 37 out of 430 reviews" "
Rating 2 - Terrible. 56 out of 430 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thanh

Stayed 7 nights in Jul 2024

2/10 Terrible

Hildarlen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible property, they charge you a pet fee of $25 each, a strong smell of cigarettes and marijuana throughout the property and in its outside areas, I booked a non-smoking room and inside the room the smell of cigarettes was horrible in the rooms. sheets and towels, plus cockroaches all over the room, don't book here if you don't want to have a bad time
Stayed 1 night in Jun 2024

6/10 Okay

Keona

Liked: Cleanliness
Stayed 7 nights in Jun 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security is on point!
I always stay here when I'm in Houston. Last evening, I ran to my car and realized I had forgotten my room key, so I propped the door and within 30seconds a very loud alarm and a flashing light went off! You cannot prop the doors here and that is an incredible safety measure I didn't even know existed here. Just one more reason this hotel is great!
Stayed 1 night in Jun 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay and had a good size refrigerator for extended stay.
Stayed 4 nights in May 2024

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
The property had no power when i arrived and did not know when the power would be restored.
Stayed 2 nights in May 2024

8/10 Good

Shanyse

Stayed 6 nights in May 2024

4/10 Poor

AHMED

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Dirty , non smoking rooms smell so bad I had to ask to change the room twice because it smells weed ! Not a family friendly hotel
Stayed 3 nights in May 2024

2/10 Terrible

James R.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old Army barracks
smelled really old, no ice machine, bed was really hard
Stayed 2 nights in May 2024

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
I needed a hotel since I lost power and couldn’t stand the heat anymore. The hotel is older and can use some improvements, but my room was clean and had all the essentials. And most importantly cold AC. Overall, I wouldn’t pick it for a luxury vacation, but it was safe and clean and just what I needed. Plus, dog friendly with plenty of grass around the property.
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in May 2024

8/10 Good

Shanyse

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Deborah

Stayed 1 night in May 2024

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy here!
We have stayed here so many times it feels like home. Always clean and quiet and good coffee in the morning! The staff is always so friendly and welcoming. Right on the interstate and toll road….
Stayed 1 night in Apr 2024

6/10 Okay

louis

Disliked: Room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

sammie

Travelled with partner
Disliked: Amenities
Check-in was easy and fast. Room was average and clean. But you can hear people talking and walking all night long. Feel like I was at a basketball game and my team was losing.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very accommodating and helpful. Particularly Esmeralda and Diana and I love the breakfast in the morning especially the oatmeal and the chocolate muffins. Oh boy are they great!! — Christian (CJ)
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Shaniqua

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease 1 roach. The towels were dingy as well. I know that housekeeping cleaned the room, made the bed, and took out the trash but beyond that this was the most dissatisfying experience I have ever had at a hotel in my life. I did also tell the property my experience before leaving.

6/10 Okay

Tariq

Disliked: Staff & service, property conditions & facilities
I had to wait for ten minutes before the receptionist opened the front door. On Expedia, it said that there is free breakfast but there was no breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Brett

Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.
Stayed 1 night in Jan 2024