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JEN Hong Kong by Shangri-La

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Seasonal outdoor pool
Exterior detail
1 bedroom, in-room safe, desk, blackout curtains
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
508 Queens Road West, Western District, Hong Kong
  • University of Hong Kong
    ‪6 min walk‬
  • Hollywood Road
    ‪17 min walk‬
  • Victoria Harbour
    ‪20 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

  • 28 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Business centre

Courtyard by Marriott Hong Kong

Free WiFi
Restaurant
Air conditioning
Gym
4.4 out of 5, Excellent, (714)
The price is €163
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Courtyard by Marriott Hong Kong

About this property

JEN Hong Kong by Shangri-La

Hotel with a 24-hour fitness center, near Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a seasonal outdoor pool.
JEN Hong Kong by Shangri-La offers 283 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

JEN Hong Kong by Shangri-La's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Hong Kong. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy Malaysian cuisine while dining at Cafe Malacca
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Hong Kong - Macau Ferry Terminal and a few minutes from Victoria Harbour
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: HKD 238 for adults and HKD 238 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from January 14 2025 to February 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 7:30 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 382 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The room was spacious, the quilt is too warm. JEN helped us to store our luggages for 4 nights until we came back from a short trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It's amazing, we were upgraded to a high-level with harbour view.
Stayed 2 nights in Oct 2024

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas William, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Gilbert at the front desk was very helpful and kind and Jason at the. Luv Level lounge provided excellent service.
Stayed 3 nights in Oct 2024

8/10 Good

Beryl

Liked: Property conditions & facilities
No early check in or day room available when arriving early
Stayed 3 nights in Sep 2024

10/10 Excellent

Edrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The subway (HKU Station - Island Line) is right beside the Hotel. There are a number of food options around. There's even a wet market restaurant nearby where you can enjoy great local food. The room is clean and has adequate space to have a comfortable stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mr M D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still one of the best
Excellent staff, well-maintained property, great location
Stayed 7 nights in Sep 2024

10/10 Excellent

Eleonore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

KAZUMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception apologized for the food left in the fridge by a previous guest, and was very happy to give us free use of the lounge and free breakfast. The drinks and food in the lounge were very good and the breakfast was excellent. The hotel staff was friendly and kind. The rooftop pool was wonderful. I would stay there again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Just a 3mins walk from HKU station with 7-11 just by the station. Staff were incredibly polite and helpful, including the lifeguards at the swimming pool. Room was huge, modern and clean! highly recommended.
Stayed 2 nights in Aug 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Generally is good
Stayed 8 nights in Aug 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located next to HKU MTR station. The Deluxe Harbour view rooms are in the high floors and therefore avoid traffic noise from the street below. Rooms are clean and of a decent size. We stayed on two occasions between July and August for a total of 10 nights and were very happy with the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at JEN Hong Kong! Super conveniently located beside HKU MTR Station. 7/11 right next door. Room was spacious and staff was great throughout our four night stay
Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Interior of the hotel is quite outdated. Blinds are yellowish. Services are quite good though.
Stayed 7 nights in Jul 2024

10/10 Excellent

Simon

Stayed 7 nights in Jul 2024

10/10 Excellent

Marcin

Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Marianne Suk-Hing

Stayed 4 nights in May 2024

4/10 Poor

Amit

Stayed 3 nights in May 2024

10/10 Excellent

king man

Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding is an old city area
Stayed 6 nights in May 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located near HKU MTR with some breakfast options around the vicinity.
Stayed 5 nights in May 2024

8/10 Good

Huey chiow

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location where HKU MTR Stn is just across the street and tram station is within walking distance. Staffs (porter, front desk and housekeeping) are friendly and efficient. The room is at good size, a little old but clean and well equipped. Very thankful that foam pillows are available upon request. Overall I am very happy with the stay.
Stayed 3 nights in May 2024