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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

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Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
View from room
View from room
Exterior
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Room service

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪8 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • Bay view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

  • Ocean view
  • 106 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • Mountain view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • Mountain view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • Ocean view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Castle Hilo Hawaiian Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1227)
The price is €207
for 1 room
includes taxes & fees
27 Apr - 28 Apr
Castle Hilo Hawaiian Hotel

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Oceanfront hotel with 2 bars/lounges, near Coconut Island Park
Catch some rays at the beach, practice your swing at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite golf course, or enjoy snorkeling. Weekly housekeeping is available.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Grand Naniloa Hotel Hilo - a Doubletree by Hilton's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. You'll find features like free WiFi in public areas, plus 2 bars and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, a 24-hour gym, and helicopter/airplane tours
  • Guests have great things to say about the helpful staff and the location
  • 8 minutes by foot from Coconut Island Park and a 3-minute drive from Port of Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 11001 square feet (1022 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Hilo hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Ka Lihikai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 611 out of 1244 reviews
Rating 8 - Good. 307 out of 1244 reviews
Rating 6 - Okay. 174 out of 1244 reviews
Rating 4 - Poor. 81 out of 1244 reviews
Rating 2 - Terrible. 71 out of 1244 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nicole H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 3 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Kind and courteous staffs. At a location with wonderful ocean view.
Stayed 5 nights in Dec 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives, it’s on the water, beds were nice, room was clean, and close proximity to restaurants and coffee. Staff was pleasant and while they are under renovation it was not dirty at all. Negatives, check-in wasn’t ready until after 6pm, our original room was under maintenance and we didn’t know until we got there so it was downgraded (however, they waived our resort fees and valet parking), and they only have valet ($25 day).
Stayed 3 nights in Dec 2024

6/10 Okay

Vanessa, clifton

Disliked: Cleanliness, property conditions & facilities
The room had zero decor (literally zero, they even left a note on the desk to apologize for it) with a bunch of dirty scuff marks all over the place. Don’t be fooled with how modern the lobby/common areas look. Once you get to the room hallways it looks really old and crappy. Definitely one of the grittier hotels I’ve stayed in.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Sleepless nights
We stayed the weekend after Christmas with our family, and the hotel was running at maximum capacity. Our room, in the wing furthest back from the water had a mysterious *loud* banging noise in the bathroom wall (it sounded like pipes knocking together) and we notified the front desk immediately. They promptly sent up a maintenance person who confirmed the noise and could not tell us the source, nor could he fix it. We spent two sleepless nights in that room before someone at the desk was able to move us to a different room. The hotel took off the resort fee for the first night of our stay (which was something, but maybe not quite enough to make up for it). The hotel could really use a sprucing and the pool doesn't seem to be heated. We kind of liked the stay hotel cats that hung around.
Stayed 3 nights in Dec 2024

10/10 Excellent

bharath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good
Stayed 4 nights in Dec 2024

8/10 Good

Ann

Travelled with family
Liked: Staff & service, amenities
Loved open air lobby & great check in service from Rae (she was super kind). Room service was really good as well. The hotel needs some cosmetic love - lots of chipped paint in section near Room 602.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Stayed 1 night in Jan 2025

8/10 Good

Marjorie, West Springfield

Stayed 2 nights in Dec 2024

8/10 Good

Peiyue, Northville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I decided to stay at Grand Naniloa Hotel Hilo after seeing so many positive recommendations on social media, and we were excited to try it out. The atmosphere is really nice, and it’s super close to the ocean, which makes for some beautiful views. The location is great and the hotel itself has a nice vibe. However, there were a couple of downsides. First, they only offer valet parking, which wasn’t super convenient for us. I’m not exactly looking for valet service, especially when we’re just renting a car, and I much prefer free parking on-site. Plus, the valet parking was pretty pricey. The bigger issue for us was that both my wife and I broke out in hives during our stay. The room felt very humid and damp, and we weren’t really comfortable with the high moisture in the air. Our allergies got much better the day we checked out, so while I’m not blaming the hotel entirely (there are many possible allergy triggers), I do think the humidity might’ve been a factor. Overall, it’s a beautiful place with a lot to offer, but the parking situation and humidity were not ideal for us.
Stayed 1 night in Dec 2024

6/10 Okay

Stacia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and tired place
Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.
Stayed 11 nights in Dec 2024

6/10 Okay

Danielle

Travelled with family
Hotel is worn down. Loud. Valet parking only option is very inconvenient.
Stayed 2 nights in Dec 2024

8/10 Good

Saravanan

Stayed 1 night in Dec 2024

10/10 Excellent

Igoris

Liked: Cleanliness, staff & service, property conditions & facilities
I mentioned that before
Stayed 13 nights in Dec 2024

6/10 Okay

Paul

Travelled with family
Liked: Amenities
Trying not to be overly critical, as we really did enjoy Hiking & our stay here very much. This is a potentially very nice property & excellent location/view, but still needs significant repairs to bring up it's value compared to the cost the charge. Hilton is running this property significantly understaffed, which is stressful for bothering guests & the staff working there & trying their best. We chose to have our room cleaned every other day to be more environmentally friendly, but our room actually never got serviced, even just to bring fresh towels, until we went and made multiple requests to the front desk. Further, there usually only seemed to be one working elevator out of three on our tower, & it was usually busy with staff taking things up & down, making very long waits for hotel guests. Fortunately, since we were only on the 3rd floor, it was usually easier to take the stairs (except when moving luggage). Also, there seemed to be more than typical up charges for parking, resort fees, etc, etc, making the stay even more expensive than expected. Again, for these prices, you would definitely expect better.
Stayed 4 nights in Dec 2024

6/10 Okay

Yael, San Francisco

Travelled with family
Liked: Cleanliness, staff & service
Only two elevators are operational. Food at the resort is not great and expensive. Grounds are beautiful but building is showing signs of wear. Overall nice hotel, probably one of the best options in Hilo, but definitely over overpriced.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jill

Stayed 3 nights in Dec 2024

2/10 Terrible

Vamshi

Disliked: Staff & service, property conditions & facilities
Can't even park your own/rental car without paying for mandatory valet service. No safe drinking water supplied, no safe drinking water fountains unlike other Hawaiian resorts despite ice machines present on every floor. Room service charged excessive amounts for bottled water. Food delivery from the lone restaurant on the premises to the rooms charged exorbitant amounts on top of the already pricey rates at the restaurant. Staff quite unhelpful right from check-in, they couldn't care less if they tried! One out of three elevators/lifts out of service. The remaining 2 were so slow that almost missed our Uber while checking out. This could all fly if the room rate were reasonable which were horrendously high for what we got. The bathtub would fill up with water an inch high once the shower was on for less than 5 minutes. If any of us were present in the room when housekeeping arrived, they would decline to make beds or do any other service apart from giving us fresh towels, take away the old ones and take our trash. They would not even enter the room and expected us to hand everything to them while they stood outside in the corridor!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Rajiv

Stayed 3 nights in Dec 2024