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Castle Hilo Hawaiian Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Suite, 1 Bedroom, Ocean View | Living area
Room, Oceanfront
Sports facility
Lanai

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    ‪1 min walk‬
  • Liliuokalani Park and Gardens
    ‪6 min walk‬
  • Coconut Island Park
    ‪7 min walk‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

8.6 out of 10
Excellent
(82 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

9.4 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

8.8 out of 10
Excellent
(160 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

8.6 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1224)
The price is €250
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Castle Hilo Hawaiian Hotel's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Enjoy features like free self parking, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the size of the accommodations
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 7-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • WSW The Steakhouse
  • ICafe/Waioli Lounge

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1125 reviews" "
Rating 8 - Good. 351 out of 1125 reviews" "
Rating 6 - Okay. 162 out of 1125 reviews" "
Rating 4 - Poor. 59 out of 1125 reviews" "
Rating 2 - Terrible. 42 out of 1125 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was not stated anywhere, and we were not alerted that they don’t do the rooms for stays below 4 days. However, they did give us a fresh set of towels and toiletries when we complained.
Stayed 2 nights in Oct 2024

10/10 Excellent

lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While on a stay there on October 6, 2024, there was a group of registered or non registered guest at the pool with their own coolers drinking green bottle alcohol beverages. At night kids running and making noise through the hallways late at night. Other than that it’s a good hotel. Love the ocean view.
Stayed 4 nights in Oct 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August
Amazing and awesome
Stayed 3 nights in Oct 2024

10/10 Excellent

Stylez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap
Stayed 1 night in Oct 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved everything about this hotel and our stay there. Will definitely return on our next vacation in Hilo.
Stayed 3 nights in Oct 2024

10/10 Excellent

Agnes M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful sleep but dont expect much -free breakfast
Big rooms and bathroom. Love the bed and linens, allow me to sleep well during our one night stay prior to a morning flight. The free breakfast included has no protein. Just coffee, juice and small pieces of bread.
Stayed 1 night in Oct 2024

10/10 Excellent

Llewellyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff always show lots of aloha, rooms are clean, beautiful ocean views of Mokuola (Coconut Island), Hilo Bay with majestic Mauna Kea as a background.
Stayed 2 nights in Oct 2024

10/10 Excellent

BIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for vacation in Hilo area.
Stayed 5 nights in Oct 2024

10/10 Excellent

ROBERTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Food in the on site restaurant was very good. We ate there twice. Staff was very friendly and accommodating
Stayed 5 nights in Oct 2024

10/10 Excellent

Zhancai

Liked: Cleanliness, staff & service, property conditions & facilities
very nice！
Stayed 2 nights in Oct 2024

8/10 Good

SANGGEE

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Oct 2024

4/10 Poor

Girish

Disliked: Property conditions & facilities
Paid for a view rooms and got partially blocked view rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

Shih-Hua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the area. Nice and quiet with easy access to parks and beaches
Stayed 3 nights in Sep 2024

8/10 Good

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Dead roach by the bed, loud toilet after flushing, a/c super loud when trying to sleep. Can hear every door closing.
Stayed 3 nights in Oct 2024

2/10 Terrible

Isabella

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were flies all over the breakfast buffet. Infested with flies
Stayed 2 nights in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough for a couple days
This Hotel is quite old, it needs an update. The rooms were huge, but had very little furniture so it was mostly empty. It had some really old wallpaper from the 90s or older and it was starting to peel in most corners. It looked and felt old. On the other side, it was clean, I wiped my finger on the furniture and there was little to no dust on either the desk or the bed frame. The bed was comfy enough, I've slept on worse. The shower had good pressure and the towels were pretty soft and clean. We had a great view of coconut island, which was fun to wake up and see every morning. The breakfast was a joke, it was a pot of oatmeal and bread. We got it for free with our room, but there was a fee if you did want it. We ate it the first day then skipped it the rest. Food was centered around the expensive steak house that was inside the hotel, so if you wanted a breakfast buffet, it would set you back even more. The location was great, 10 minutes from the Airport & Seaport; about 5 minutes away from downtown Hilo. Parking was free and pretty full on the weekend, but had plenty of parking during the week in their garage. I think if they invested in some new furniture and paint, this place would truly earn it's title of best place in Hilo, that they've won for like the last 5 years. Compared to other hotels in the area, I have no idea, so the others could be a lot worse.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2024

8/10 Good

TOM

Stayed 4 nights in Sep 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and service was great
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Older property that could use some updating. Property next door is closed and in bad shape. Room was fine, but again, needs some updating, but it was fine for one night. Staff was friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Chad

Stayed 2 nights in Sep 2024

8/10 Good

Dion

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024