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4.2 out of 5

"We really enjoyed our stay at Mitsis Rinela, helpful staff, great service! The only thing we would have liked is a bigger room for a family of 4. " More

By a verified traveller on Fri 18 Aug 2023

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Superior Double Sea Front Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Suite Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Family Suite Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Bungalow Private Courtyard

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Suite Private Pool

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Swim up Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mitsis Rinela. During your stay, you'll be close to Dinosauria Park. Features include free breakfast, free WiFi in public areas and free valet parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Main Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to massages, body scrubs or thalassotherapy at Zeen Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • 11 minutes by car from Heraklion Port and 13 minutes from Star Beach Water Park

Mitsis Rinela ratings based on 34 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mitsis Rinela

Everyone (14) Couples (10) Family (8)
5 out of 5
We really enjoyed our stay at Mitsis Rinela, helpful staff, great service! The only thing we would have liked is a bigger room for a family of 4.

Posted by on 18 Aug 2023

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Comment from Hotel Management

19 Aug 2023 by Mitsis Rinela Beach Resort & Spa Team

Dear Guest, Thank you for choosing Mitsis Rinela Beach Resort & Spa for your vacation and for your great review. Your satisfaction is the best source of motivation for our team as we continuously strive to provide memorable experiences for all our guests with high standards of service. We do value your patronage and look forward to many opportunities to welcome you again to our sunny resort. Best Regards, Mitsis Rinela Beach Resort & Spa Team

4 out of 5
Was a lovely property to stay at; would definitely recommend the rooms with a sharing pool as they're quieter. The main pool was really busy with families and kids.

Posted by on 7 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Mitsis Rinela Beach Resort & Spa Team

Dear Guest, It is our great pleasure to accept your positive thoughts and feelings of your stay in Mitsis Rinela Beach Resort & Spa. Our team is here to provide the absolute service to all our guests and to make the holidays experience the most unforgettable ever. Please, do not hesitate to contact us for details regarding a future stay in our hotel. We are always at your disposal, during and after your stay! Best Regards,

5 out of 5
Great family option. Book one of the private Villa’s.

Posted by on 27 Oct 2022

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Comment from Hotel Management

28 Oct 2022 by Mitsis Rinela Beach Resort & Spa Team

Dear Ben, Thank you for choosing Mitsis Rinela Beach Resort & Spa for your vacation and for your great review. Your satisfaction is the best source of motivation for our team as we continuously strive to provide memorable experiences for all our guests with high standards of service. We do value your patronage and look forward to many opportunities to welcome you again to our sunny resort. Best Regards,

5 out of 5

Great holiday relaxing

After we got the correct room our holiday was great. food was brilliant, rooms were spotless, grounds well kept, staff were very helpful with our enquires. a bit in the middle of no ware. but I like to sit round the pool & relax. met all my requirements. will visit again soon.

Posted by on 12 Dec 2015

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3 out of 5

Couple with friends

Lovely people from reception to departure, all friendly and helpful. Too crowded to get a chair after dinner or a beach/pool bed on a nice day unless you got a towel on one early ( very irritating) beach beds need reviewing as some were coming apart. Food ok but not kept hot and sometimes was well cooked but cold. Equipment seemed old and toaster was on last legs. Animation team not really interested but it was last week of season ( so?) beach is fantastic with a shallow shelf for bathing. Reasonable venue but have been to better Mitsis hotels.

Posted by on 6 Nov 2015

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5 out of 5

Great place for a long rest

We arived late on a saturday night & was given a pool view room. We had to stay in that room overnight until moved to a sea view room (which we paid extra for)the following day. The staff are excelent. The food is great. Will use this hotel agian & agian. Very impressed.

Posted by on 10 Sep 2015

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4 out of 5
Wir können Mitsis Rinela aufjedenfall weiter empfehlen und werden bestimmt wieder kommen. Wunderschöne Zimmer, sehr liebevolle Mitarbeiter, sehr sauber!!! Es gibt jeden Tag coole Programme wie Volleyball und Wasserball matchs und abends gibt es lustige Shows. Am Privatstrand kann man Jetski oder Crazysofa mieten. Hiermit bedanken wir uns bei Mitsis Rinela für die tollen Tage.

Posted by on 1 Sep 2024

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Comment from Hotel Management

2 Sep 2024 by Mitsis Rinela Team

Lieber Aliah,Vielen Dank, dass Sie sich für das Mitsis Rinela für Ihren Urlaub entschieden haben und für Ihre großartige Bewertung. Ihre Zufriedenheit ist die beste Motivation für unser Team, da wir kontinuierlich daran arbeiten, unvergessliche Erlebnisse mit hohem Servicestandard für all unsere Gäste zu bieten. Wir schätzen Ihre Unterstützung und freuen uns auf viele Gelegenheiten, Sie erneut in unserem sonnigen Resort begrüßen zu dürfen.Mit freundlichen Grüßen,

3 out of 5
Das Essen war leider gar nicht gut.

Posted by on 24 Jun 2024

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Comment from Hotel Management

24 Jun 2024 by Mitsis Rinela Team

Dear Isabelle Sarah, We are sorry to hear that your experience at Mitsis Rinela did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. We want people to feel the pleasure and comfort of being treated and welcomed with a Greek spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and the hotel infrastructure with the commitment to serve the experiential needs of the international traveler. Additionally we would like to kindly mention that The Executive Chef and Nutrition Specialist of our hotel are always happy to help the customers and is ready to discuss personal wishes of the guests in case if the variety of the main buffet does not meet their expectations, so our restaurant team could cook some meals specially for you and your family upon request (including any special diet/kids food). In any case in any Mitsis Hotels please do not hesitate to contact personally the Maître of the restaurant and he will be happy to assist you in order to satisfy your gastronomic wishes. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards,

5 out of 5
Ich hatte das Vergnügen, meinen Urlaub im Mitsis Rinela Beach Resort & Spa zu verbringen, und es war einfach fantastisch! Von dem Moment an, als wir ankamen, wurden wir mit herzlicher Gastfreundschaft empfangen. Das Personal war durchweg freundlich und hilfsbereit und hat stets dafür gesorgt, dass wir uns wohl fühlten. Die Anlage selbst ist wunderschön und sehr gepflegt. Die Zimmer sind geräumig, sauber und stilvoll eingerichtet, mit einem atemberaubenden Blick auf das Meer. Besonders gefallen hat mir die grosse Auswahl an Restaurants und Bars, die eine Vielzahl von köstlichen Speisen und Getränken anbieten. Das Essen war immer frisch und lecker, und die Themenabende boten eine schöne Abwechslung. Die Pool- und Strandbereiche sind perfekt zum Entspannen und bieten genug Platz für alle Gäste. Alles in allem war unser Aufenthalt im Mitsis Rinela Beach Resort & Spa einfach unvergesslich. Ich kann dieses Hotel wärmstens empfehlen und freue mich schon auf meinen nächsten Besuch!

Posted by on 22 May 2024

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Comment from Hotel Management

22 May 2024 by Mitsis Rinela Team

Lieber Dominic,Vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im Mitsis Rinela Beach Resort & Spa so genossen haben. Ihre freundlichen Worte über unsere herzliche Gastfreundschaft, das freundliche Personal und die gepflegte Anlage bedeuten uns sehr viel.Wir sind begeistert, dass Ihnen die geräumigen und stilvoll eingerichteten Zimmer sowie der atemberaubende Meerblick gefallen haben. Es ist großartig zu hören, dass Sie die Vielfalt unserer Restaurants und Bars sowie die Qualität der Speisen und Getränke genossen haben.Ihre positiven Bemerkungen über die Pool- und Strandbereiche wissen wir sehr zu schätzen. Es ist uns ein großes Anliegen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten, und wir freuen uns, dass uns dies bei Ihnen gelungen ist.Wir freuen uns schon sehr darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

5 out of 5
relaxing

Posted by on 20 May 2024

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Comment from Hotel Management

21 May 2024 by Mitsis Rinela Team

Dear Guest, Thank you for choosing Mitsis Rinela for your vacation and for your great review. Your satisfaction is the best source of motivation for our team as we continuously strive to provide memorable experiences for all our guests with high standards of service. We do value your patronage and look forward to many opportunities to welcome you again to our sunny resort. Best Regards,

About the Mitsis Rinela Beach Resort & Spa - All Inclusive

Location Kokini Hani, Hersonissos, Crete Island 71500

Renovations + Closures

The property is closed between 7 November and 27 March.

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • À la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing

Land activities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Pilates
  • Yoga

Entertainment

  • On-site live performances

Not included

  • Motorised water sports
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Transport to off-site activities

  • Rowing/canoeing included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • A la carte dining included
  • Additional service charge accepted
  • Tennis included
  • Childcare not included
  • Motorised water sports not included
  • All available drinks included
  • Minibar (all drinks included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to offsite activities not included
  • All on-site activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Mitsis Rinela is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply step outside to unwind on the property's beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Mitsis Rinela, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Hersonissos property is smoke free.

  • 396 guestrooms or units
  • 2 levels
  • 33 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Locker space
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Mitsis Rinela offers 396 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. 50-inch flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Main Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

Chinese Restaurant – This theme restaurant specialises in Chinese cuisine and only serves dinner. Reservations are required. Open daily.

Taverna Restaurant – This beach theme restaurant specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Reservations are required. Open daily.

Beach BBQ Corner – This restaurant specialises in barbecue and is located on the beach. Open daily.

Traditional Greek pies – This restaurant specialises in local cuisine. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Beach volleyball on site
  • Water skiing on site
  • Windsurfing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Zeen Spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, facials, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is open daily.

  • Couples treatment rooms
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Onsite COVID-19 testing (PCR) is available
  • Carbon monoxide detector
  • No lifts
  • Property registry number - 1039K015A0018900
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Reservations are required for on-site COVID-19 testing
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Mitsis Beach
  • Mitsis Beach Resort
  • Mitsis Rinela
  • Mitsis Rinela Beach Chersonissos
  • Mitsis Rinela Resort
  • Rinela
  • Rinela Beach
  • Rinela Beach Mitsis
  • Rinela Beach Resort
  • Rinela Mitsis
  • Mitsis Rinela Beach Resort Gouves
  • Mitsis Rinela Beach Resort
  • Mitsis Rinela Beach Gouves
  • Mitsis Rinela Beach Resort All Inclusive
  • Mitsis Rinela Beach Resort All Inclusive Gouves
  • Mitsis Rinela Beach All Inclusive Gouves
  • Mitsis Rinela Beach All Inclusive
  • Mitsis Rinela Beach Resort Spa All Inclusive
  • Mitsis Rinela Inclusive Gouve
  • Mitsis Rinela Hersonissos

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Travelife
  • Green Key (Foundation for Environmental Education)
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