8/10 Good
Verified traveller
Travelled with family
6 Sept 2024
Liked: Cleanliness, staff & service, room comfort
On arrival, we were greeted by friendly staff, and we were offered an upgrade to a room with private pool. It was very kind and it definitely made our stay much better, but...
- the grass was cut in a way that the cut offs were left there, so every time one got in and out of the pool, grass got everywhere
- there was no mat provided to dry/wipe feet before going inside
- the bathtub and showerhead were incredibly old, dirty and broken. When I asked reception to sort it out I had the sense that I wasn't the first one with the problem, and the maintenance person did not replace the broken showerhead, just set it so that it sprayed water differently
- playground has uneven flooring and no shade at all.
- food was way below 5* standards. The buffet was huge but for children it was always spag bol every day, twice a day. Often there would be a meat with sauce (like a stew or a curry) but without rice. Desserts were never cold, so the filling in an eclair or a cheesecake were always lukewarm. Names of dishes and ingredient signs were patchy.
- all inclusive cocktails: lol. Three tiny ice cubes sloshed into a cup of syrup based 'mojito' and instead of rum, they used a 'spirit mixer' (rum flavoured alcohol)
Having said this, the hotel is on the beach, with free beds and cabanas. In the room the beds are comfortable and for the price I paid I am content with my choice, especially with the complimentary upgrade, and I would probably return (but definitely not on an AI basis).
Verified traveller
Stayed 4 nights in Aug 2024
