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Atlantica Caldera Palace - All Inclusive

5.0 star property

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Photo gallery for Atlantica Caldera Palace - All Inclusive

Room
Terrace/patio
Breakfast area
Room
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Spa

Explore the area

Map
ANALIPSI, Hersonissos, 70014
  • Aquaworld Aquarium
    ‪5 min drive‬
  • Convention Centre Creta Maris
    ‪7 min drive‬
  • Sarandaris Beach
    ‪17 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪19 min drive‬

Room options

View all photos for Twin / Double Room Inland View

Free minibar, in-room safe, desk, blackout curtains

Twin / Double Room Inland View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Room Sea View

Family Room Sea View | View from room

Family Room Sea View

  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Private Pool Inland View

Free minibar, in-room safe, desk, blackout curtains

Family Suite Private Pool Inland View

  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Room Inland View

Family Room Inland View

Family Room Inland View

  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Suite, City View

Suite, City View

Suite, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Double Room Sea View

Double Room Sea View

Double Room Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Double Room Swim up Inland View

Double Room Swim up Inland View

Double Room Swim up Inland View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Private Pool Inland View

Double Room Private Pool Inland View

Double Room Private Pool Inland View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Sea View

Family Suite, Sea View

Family Suite, Sea View

  • 47 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

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About this property

Atlantica Caldera Palace - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Atlantica Caldera Palace - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Atlantica Caldera Palace - All Inclusive offers 411 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Hersonissos property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Atlantica Caldera Palace - All Inclusive. During your stay, you'll be close to Convention Centre Creta Maris. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 7 restaurants, a coffee shop, 3 poolside bars, and 7 bars/lounges
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Indulge with massages, facials, or body treatments at the spa
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • 7 minutes by car from Convention Centre Creta Maris and 7 minutes from Star Beach Water Park
Atlantica Caldera Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Atlantica Caldera Palace - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A business center and 3 meeting rooms are available. A children's pool, a fitness center, and a terrace are also featured at the luxury Atlantica Caldera Palace - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hersonissos property.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Main Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Basilico Italian - This restaurant specializes in Italian cuisine. Reservations are required. Open select days.
Five Flavor Thai - This restaurant specializes in Thai cuisine. Reservations are required. Open select days.
Tex Mex Mexican - This restaurant specializes in Tex-Mex cuisine. Reservations are required. Open select days.
Oregano Greek Tavern - This restaurant specializes in Greek cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars and 7 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Main Restaurant
  • Basilico Italian
  • Five Flavor Thai
  • Tex Mex Mexican
  • Oregano Greek Tavern

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms - 3

Outdoors

  • Beachfront location
  • Firepit
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Books
  • Designated smoking areas
  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathrobes
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar
  • Free tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 1 and March 30.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlantica Caldera Palace All Inclusive All-inclusive property
Atlantica Caldera Palace All Inclusive Hersonissos
Atlantica Caldera Palace All Inclusive
All-inclusive property Atlantica Caldera Palace - All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Inclusive
Atlantica Caldera Palace All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Palace - All Inclusive All-inclusive property

Atlantica Caldera Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 61 reviews
Rating 8 - Good. 9 out of 61 reviews
Rating 6 - Okay. 8 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shamarneé

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Property needs work but is very beautiful.
Stayed 5 nights in Oct 2024

8/10 Good

Shamarneé

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Simon

Stayed 7 nights in Sep 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.
Stayed 9 nights in Sep 2024

6/10 Okay

Thi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.
Stayed 6 nights in Sep 2024

10/10 Excellent

Somashree

Stayed 5 nights in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.
Stayed 7 nights in Sep 2024

10/10 Excellent

carole

Travelled with family
Stayed 10 nights in Aug 2024

8/10 Good

morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well
Stayed 10 nights in Aug 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.
Stayed 7 nights in Aug 2024

10/10 Excellent

Migena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable
Stayed 6 nights in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2024

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!
Stayed 5 nights in Jul 2024

10/10 Excellent

JOSEPH, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable 🙂
Stayed 5 nights in Jul 2024

6/10 Okay

simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Early riser for sunbeds
We were fortunately upgraded to a private pool (5m by 4m) which was a Godsend because by 930 every (literally every) sunbed was taken. Partially because I noticed people taking two or three (a couple in one pool with one hotel towel over them and then a couple at another pool with personal towels over them). If you don’t get a private pool / swim-up then DO NOT book this hotel unless you are willing to get up at 8. Apart from that - drinks choice was good, all premium but Pepsi rather than coke, food was acceptable - somewhat average and the buffet choice very limited and often empty. There are lots of bars and restaurants outside so this isn’t one of those hotels you are “stuck in”
Stayed 7 nights in Jul 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Basma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Minal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property.
Stayed 7 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 9 nights in Jul 2024

10/10 Excellent

redi nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Definitely coming back next year .
Stayed 9 nights in Jun 2024

10/10 Excellent

Denae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our vacation at this resort, they set the bar for all future holidays. The staff was so attentive and patient, always going above and beyond. The food was outstanding, the shows, the spa. I could go on and on. We didn’t want to leave!
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at this hotel, we had a swim up suite which was perfect with a great view of the sea. The food was amazing and the staff so brilliant. The only downside was the drinks and I wish there had been an option to updgrade to a premium package as it did spoil the holiday a bit. The best thing about the hotel was the lovely entertainments team in the evening, a special mention to the brilliant Jorje who delighted us each evening with his singing and even serenaded me on my birthday. What a lovely guy! Andy was also fabulous and the saxophone player all 3 super talented. Some parts of the hotel could have used a cosmetic update but honestly I loved the hotel and would come back.
Stayed 7 nights in Jun 2024