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Metropole Urban Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Junior Suite with Outdoor Jetted Tub and Side Sea View
Exterior
Exterior
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Agia Aikaterini Square, Heraklion, 71201
  • Morosini Fountain
    3 min walk
  • Lions Square
    4 min walk
  • St. Mark's Basilica
    4 min walk
  • Heraklion (HER-Nikos Kazantzakis)
    13 min drive

Room options

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View

Superior Room with Balcony and City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room with City View

View from room

Standard Room with City View

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Room

Economy Room

Economy Room

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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Room

Dom Boutique Hotel

Free WiFi
Air conditioning
Gym
Bar
4.7 out of 5, Exceptional, (248)
The price is €93
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Dom Boutique Hotel

About this property

Metropole Urban Hotel

Hotel with a 24-hour front desk, a quick walk to Heraklion Archaeological Museum
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Metropole Urban Hotel. During your stay, you're just a quick walk from Heraklion Museum of Religious Art. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Morosini Fountain and 5 minutes by foot from Heraklion Loggia
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Metropole Urban Hotel also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby.

This 4-star Heraklion hotel is smoke free.

Metropole Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 656 ft (EUR 15 per day)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 1100
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 1101454

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Metropole Urban Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 151 out of 210 reviews" "
Rating 8 - Good. 43 out of 210 reviews" "
Rating 6 - Okay. 12 out of 210 reviews" "
Rating 4 - Poor. 3 out of 210 reviews" "
Rating 2 - Terrible. 1 out of 210 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ulises

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Stayed 1 night in Sep 2024

10/10 Excellent

GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024

8/10 Good

Ghazaleh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great. The only strange thing was that the sink was outside the bathroom.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban gem in Heraklion.
Centrally located on the most beautiful square in Heraklion, all rooms have nice view of the cathedral and square. The room was spacious with a private balcony. Very well appointed and in mint condition. The staff were very accommodating and gave me great places to eat and sites to see as well as how to get to them efficiently and cheaply. Highly recommend this gem. Will definitely stay here again.
View from my balcony
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Elefteria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were an absolute pleasure! Service above & beyond. Close to all shops, cafes, tavernas. An absolute delight. Would definitely recommend to all. Service was amazing.
Stayed 3 nights in Jul 2024

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants. The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.
Stayed 4 nights in Jul 2024

2/10 Terrible

Krista

Stayed 4 nights in Jul 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the area and nice restaurant downstairs. There’s a charming church close by.
Stayed 1 night in Jun 2024

10/10 Excellent

ANNA, ZAPOPAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástica ubicación. Habitaciones limpias, nuevas y amplias. Cuarto de baño muy grande y una ducha excepcional. Cómodas las camas y las almohadas una delicia. Se agradece un lugar así para poder descansar en los viajes 🙏
Stayed 1 night in Jul 2024

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great City centre location.
Stayed 1 night in Jul 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel right around a square with cafes. Clean rooms and great staff
Stayed 1 night in Jul 2024

8/10 Good

Liza

Stayed 2 nights in Jul 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is relaxed and customer service is very good. Well set-up rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
Stayed 7 nights in May 2024

10/10 Excellent

Kishore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
Stayed 2 nights in Jun 2024

10/10 Excellent

Prithvi, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

magda

Travelled with family
Liked: Amenities, property conditions & facilities
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
Stayed 3 nights in May 2024