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Western Hanoi Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Western Hanoi Hotel

Outdoor wedding area
Standard Room
Lobby
Studio Suite | Living room
Massage

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Lane No.75 Tran Thai Tong Street, Cau Giay District, Hanoi, 10000
  • Indochina Plaza Ha Noi
    14 min walk
  • Vietnam Museum of Ethnology
    18 min walk
  • Museum of Ethnology
    19 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    34 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite

Studio Suite | View from room

Studio Suite

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

T&M Luxury Hotel Hanoi

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (22)
The price is €32
for 1 night
includes taxes & fees
9 Dec - 10 Dec
T&M Luxury Hotel Hanoi

About this property

Western Hanoi Hotel

Hotel with free parking, near Indochina Plaza Ha Noi
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, spa services, and a business center.
Western Hanoi Hotel offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Western Hanoi Hotel, you'll be within walking distance of Indochina Plaza Ha Noi. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 14 minutes by foot from Indochina Plaza Ha Noi and a 2-minute drive from Museum of Ethnology
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center, a meeting room, and limo/town car service are available.

Public spaces have free WiFi and wired Internet. Spa services, a terrace, and barbecue grills are also featured at Western Hanoi Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

Onsite venue - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Spa services

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 350000 per night.
  • Cribs (infant beds) are available for USD 350000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one way)
  • Crib (infant bed) fee: USD 350000.0 per night
  • Rollaway bed fee: USD 350000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival.

Property is also known as

Western Hanoi Hotel
Western Hanoi
Western Hanoi Hotel Hotel
Western Hanoi Hotel Hanoi
Western Hanoi Hotel Hotel Hanoi

Western Hanoi Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 63 reviews" "
Rating 8 - Good. 27 out of 63 reviews" "
Rating 6 - Okay. 19 out of 63 reviews" "
Rating 4 - Poor. 5 out of 63 reviews" "
Rating 2 - Terrible. 1 out of 63 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The aircond in the room leaking
Stayed 5 nights in Mar 2019

8/10 Good

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For business ok
Good surrounding with local food.
Stayed 1 night in Jan 2019

8/10 Good

Melvin John

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Recommended
Western Hanoi Hotel is a very nice hotel with great location, comfort, and value for money. A major drawback is just the cleanliness of the property which can be associated with the on-going construction nearby. Overall, the hotel is recommended for your stay in Hanoi.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Mei Jia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall ok
Internet connection is good, and pretty stable. However I don't really feel comfortable with the interior of room. For my very first night, the air conditioner was spoilt and shower room flooded. Requested a change and was given a new room the next day. Good service. However, doesn't feel comfortable with it.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service
Not a top market hotel but good enough
The rooms were big compared to ones in Hanoi City, a lot smaller. the food wasn't flash but the staff were very friendly and nice.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Great Staff but Poor Location
The staff were wonderfully helpful. But the surrounding area had nowhere of interest. It was 10 kilometres from the Old Quarter with construction work and roadworks nearby. Even the nearest supermarket was five minutes by taxi.

6/10 Okay

Pmak, Hong Kong

So so
There are room for improvement. I could hear what my neighbors talk during the night. Advise to install shower curtain

6/10 Okay

Pmak, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Not very satisfying
No soap, strong smoke scent even for non smoking room, hot water takes 5 minutes

2/10 Terrible

Andrew, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad hotel, please avoid
This hotel is lacking in character, facilities and service. We recommend that you go elsewhere. Firstly, our "Executive suite" room wasn't really a suite, it was actually a medium-sized bedroom with a separate bathroom. It's layout was poor without a convenient place for putting on make-up except the bathroom sink and no convenient place for working. The pressure of the shower was extremely variable with the associated extremes of hot and cold water temperature and also had poor drainage leading to lots of water being left over the bathroom floor. The service was also poor, an item of clothing was stolen from us during our stay and the staff who dealt with our complaint didn't want to reimburse us, claimed it was our fault and ultimately hadn't been given any authority to fix problems. The manager who we asked to speak to never turned up and was always non-contactable when the front-desk staff tried to reach them. The facilities at the hotel are poor. My brother had problems with the laundry service not returning his clothing on time. There's no hotel bar to relax in and the evening food service superficially has a good selection, but when we ordered actually had a much smaller selection of available meals.

10/10 Excellent

TATSUHIKO

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
エアコンの効きが悪く、暑かった。
Stayed 3 nights in Jul 2024

8/10 Good

Tsubasa

Stayed 3 nights in Jun 2024

10/10 Excellent

Jaesung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

CHO

Stayed 1 night in Oct 2023

6/10 Okay

JUNICHI

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
モーニングを食べたが、 テーブルに虫がたくさんいた！ ホテルに着いた時フロントに誰もおらず、 音を立てても誰もこなく、 20分待ってたら ようやくホテルのスタッフが来た。
Stayed 3 nights in Oct 2023

8/10 Good

Hiraku

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルは良かった。特に朝食が美味しかった。
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも宿泊するホテルが満室でしたので、スグ側にある こちらを予約しました。普段はお向いのホテルなのですが、最上階にレストランがイルミに気になっていたので丁度よかったです。バーとレストランは少し今どきな感じ。夜はイルミが可愛いです。食事は朝食ビュッフェでした。美味しいですよ。お部屋も広くて綺麗です。ただ お部屋によって 窓がほとんどない部屋もありました。
Stayed 3 nights in Nov 2019

8/10 Good

JAEGOAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Kyungju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
예약을 지키지 않는 사기(?) 수법
예약된 슈피리어 룸이 아닌 일반 룸으로 배정한 것부터 사기(?) 당한 느낌.
Stayed 3 nights in Sep 2019

4/10 Poor

SANG MIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
딱 그가격
침구가 깨끗하지 않고 눅눅한 냄새가 났습니다.
Stayed 2 nights in Aug 2019

10/10 Excellent

SANG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 직원들이 친절합니다. All employees are kind.
5번째 이용했어요 . 하노이에 갈때마다 이용했는데 모든 직원들이 친절하게 잘 대해 주셨어요. 미딩송다 한인타운과는 택시로10분 미만입니다. It's the fifth time I've used it. I used it every time I went to Hanoi. All the employees were kind to me. It's less than 10 minutes' taxi ride to Miding Songda Korean Town.
Stayed 1 night in Jul 2019

6/10 Okay

Tom, バンコク

Business traveller
Liked: Staff & service
窓無い部屋で良くなかった
Stayed 1 night in Jul 2019