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Sunline Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunline Hotel

Terrace/patio
X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony) | Terrace/patio
Exterior
Honeymoon Double Room, City View
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
18 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    2 min walk
  • St. Joseph's Cathedral of Hanoi
    4 min walk
  • Hang Gai Street
    4 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    24 min drive

Room options

View all photos for Honeymoon Double Room, City View

Honeymoon Double Room, City View

Honeymoon Double Room, City View

  • 25.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony)

1 bedroom, minibar, in-room safe, individually furnished

X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony)

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, City View

Executive Room, City View | View from room

Executive Room, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Double Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Front of property

L’HÔTEL du LAC Hanoi

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (834)
The price is €89
for 1 night
includes taxes & fees
9 Dec - 10 Dec
L’HÔTEL du LAC Hanoi

About this property

Sunline Hotel

Hotel with a 24-hour front desk, steps from Hoan Kiem Lake
A coffee shop/cafe, a business center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sunline Hotel offers 35 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Sunline Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. You'll find features like free WiFi in public areas, plus a coffee shop/cafe and a business center.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Steps from Hoan Kiem Lake and 4 minutes by foot from St. Joseph's Cathedral of Hanoi
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. You'll find a business center on site. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at Sunline Hotel.

This 3.5-star Hanoi hotel is smoke free.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Free off-site parking; booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 coffee shop/cafe
  • Room service available

Things to do

  • Bike rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 12

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The hotel's entrance is not accessible by car every Friday from 7 PM through Sunday at midnight due to traffic restrictions. Guests planning to arrive on weekends should contact this property in advance for arrival instructions.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 418500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sunline Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Sunline Hotel Hanoi
Sunline Hotel
Sunline Hanoi
Sunline Hotel Hotel
Sunline Hotel Hanoi
Sunline Hotel Hotel Hanoi

Sunline Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 233 out of 404 reviews" "
Rating 8 - Good. 147 out of 404 reviews" "
Rating 6 - Okay. 17 out of 404 reviews" "
Rating 4 - Poor. 3 out of 404 reviews" "
Rating 2 - Terrible. 4 out of 404 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. Like most hotels in the Old Quarter, the rooms are small and the area is crowded. The breakfast was good, but the selections are limited. The hotel area is blocked off each night during the weekend, making checking out and getting our luggages to the taxi rough because we had to walk a block to the taxi. Their staff help wheeled our luggages to the taxi. We are so thankful for that extra care. On the plus side is the nearness to the Sword Lake. It's just 2 blocks away.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked a few hotels lately going of reviews and stars rating the hotels have not matched the same. I can say this has i have booked an extra 7 nights and would stop in here again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Nhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable even though rooms are tight. Clean and staff are nice and professional
Stayed 2 nights in Jun 2024

10/10 Excellent

KAORU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Nigel, Hayes

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff the staff the staff. I literally felt like I was walking into a 5 Star hotel with the way I was treated. As soon as I stepped out of the taxi a member from the staff whisked my bags away to my room. Check in was fantastically easy and the person I would have to say I interacted with the most was Long. This guy was a Rockstar for service. Constantly checking in to make sure everything was ok. Professional, friendly, great english speaker and a wonderful person to have working at the hotel. I will always book this hotel every time I am in Hanoi. Air con was good. Wifi was decent durring the day but will throttle down a bit late at night just fyi for remote workers.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are excellent. The hotel is clean and is the best hotel we stayed at in Vietnam. The breakfast can be improved, more fruit, perhaps.

10/10 Excellent

Marree

Stayed 1 night in Feb 2024

10/10 Excellent

Marree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff. Hotel very neat and tidy. Very comfortable stay. Would recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Shu Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and in the great location. My flight delayed due to heavy snowstorm in Vancouver so I missed 2 flights. The hotel helps me to reschedule the Halong Bay tour and cancel the other tour without fees. The staffs are very helpful and friendly. Special Mr. Long who greets the guests in dining room every morning and do his best to make the guests feel welcome.
Stayed 3 nights in Jan 2024

10/10 Excellent

Suat Theng Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Hoan Kien Lake.
Stayed 6 nights in Dec 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the center of good cafes, restaurants and bars, easy 3-minute walk to the lake view. In the midst of The old city center, traffic is chaos but this hotel is on a quiet corner, really well located. Room and bathroom were spotless and high quality.
Stayed 3 nights in Dec 2023

10/10 Excellent

M'Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean with good amenities, and is in a great location in the Old Quarter. Large variety of restaurants and shops nearby as well as Hoan Kiem Lake which had many weekend events going on. Despite the bustling location, rooms were quiet and peaceful though. The staff was also incredibly kind and helpful. They helped us to communicate with locals, organize ride services, and gave recommendations for navigation and food. The customer service manager at the Paon location even sprinted after our van to make sure we got the correct ride. Would definitely recommend this location to anyone staying for a short or even longer period of time, and would return to it if we are in Hanoi again.

10/10 Excellent

Leti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and simplicity.
This was a very well located place, although it's a very simple hotel the service is impeccable and the staff is kind, helpful and awesome.
Stayed 3 nights in Oct 2023

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shruti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located and there are heaps of dining/shopping options at a walking distance. The room was spacious and comfortable. Breakfast spread was simple yet nice. The first room we were allocated had an odd smell due to new floorboards. The staff quickly acknowledged that and allocated another room to us. The staff is friendly and helpful! We opted for airport pick up for VND 450,000, but on the way back found a car on Grab for VND 300,000. Would definitely stay here the next time we are in Hanoi.
Stayed 3 nights in Jul 2023

10/10 Excellent

evan, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel in a great area! But the staff is what makes it worth the stay. Friendly to chat with and always willing to help with anything you need. Would stay again for sure :-)
Stayed 5 nights in Jun 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

8/10 Good

HeeDong, Odessa

Liked: Cleanliness, property conditions & facilities
Everything is ok
Stayed 3 nights in Mar 2023

6/10 Okay

Andrew, Gardnerville

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was okay. Very dated for the area. Stayed in a competing hotel around the corner that had far more amenities. Hotel was very clean, and staff was amazing, but like I said very dated.
Stayed 1 night in Mar 2023

10/10 Excellent

Vanessa

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Hotel lovely stay
This hotel was amazing from the hotel rooms to the staff. We were able to leave our bags there when we got there early off our flight.
Stayed 1 night in Feb 2023

10/10 Excellent

Jill, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff, great location, and good size clean rooms. I’d definitely come back.
Stayed 3 nights in Jan 2023