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Sheraton Hanoi West

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Hanoi West

Breakfast, lunch, dinner served; international cuisine, garden views
Business centre
Exterior
Club Studio, 1 King Bed with Sofa bed, Non Smoking, City View
Ballroom

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • Viettel Complex
    1 min walk
  • Hanoi Indoor Games Gymnasium
    7 min walk
  • My Dinh National Stadium
    14 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    43 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Non Smoking, City View

  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Studio, 1 King Bed with Sofa bed, Non Smoking, City View

Club Studio, 1 King Bed with Sofa bed, Non Smoking, City View

Club Studio, 1 King Bed with Sofa bed, Non Smoking, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, City View

Premium Suite, 1 Bedroom, Non Smoking, City View

Premium Suite, 1 Bedroom, Non Smoking, City View

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 King Bed with Sofa bed, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed with Sofa bed, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 3 Bedrooms, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Apartment, 3 Bedrooms, Non Smoking, City View

  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Single Beds, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Club Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Single Beds, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed with Sofa bed, Non Smoking, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Club Room, 1 King Bed with Sofa bed, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View | Living room

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Hanoi West

Luxury Hanoi hotel in Mỹ Đình with a full-service spa
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Sheraton Hanoi West offers 520 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Sheraton Hanoi West, you're just a quick walk from Viettel Complex. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and garden views while dining at Market Café
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, Ayurvedic treatments, or facials at the spa
  • Services include babysitting, free supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • 14 minutes by foot from My Dinh National Stadium and a 4-minute drive from The Garden Shopping Center
Sheraton Hanoi West offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center and 10 meeting rooms are available. Event space at this hotel measures 4499 square feet (418 square meters) and includes a conference center. A children's pool, a sauna, and a library are also featured at the luxury Sheraton Hanoi West. Free self parking is available. A complete renovation of Sheraton Hanoi West was completed in October 2020.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10 AM.
Market Café - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sky Bar - Onsite rooftop bar. Reservations are required. Open daily.
Lobby Lounge - Onsite coffee shop. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • On-site parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10 AM: USD 21.5-22 for adults and USD 10.5-11 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Market Café
  • Sky Bar
  • Lobby Lounge

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Designer shops
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Free supervised childcare
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (4499 square feet of space)
  • Meeting rooms - 10

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Hardwood flooring in room
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property – October 2020
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch LCD TV
  • TV channels
  • Films for purchase

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Hanoi West

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.2 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults, and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Sheraton Hanoi West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 219 reviews" "
Rating 8 - Good. 72 out of 219 reviews" "
Rating 6 - Okay. 19 out of 219 reviews" "
Rating 4 - Poor. 4 out of 219 reviews" "
Rating 2 - Terrible. 3 out of 219 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarapee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anh

Stayed 1 night in Feb 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far away from town centre, quite an inconvenience to get to and fro

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Eiko

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Armine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Gud
Stayed 1 night in Oct 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Sammy

Business traveller
Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness
Z
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel with friendly staff
Stayed 4 nights in Mar 2023

10/10 Excellent

DIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022

10/10 Excellent

Hanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022

10/10 Excellent

Le thi thanh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022

8/10 Good

GG

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019