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Box Hotel

3.0 star property

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January 2025

Photo gallery for Box Hotel

Bed in 6-Beds Shared Dormitory
Body scrubs, manicures and pedicures, massages
Dining
Reception
Front of property

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
16 Hang Buom Street, Hoan Kiem District, Hanoi, 8443
  • Ta Hien Street
    1 min walk
  • Quan Chuong Gate
    3 min walk
  • Dong Xuan Market
    5 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive

Room options

View all photos for Comfort Shared Dormitory

In-room safe, blackout curtains, soundproofing, free WiFi

Comfort Shared Dormitory

  • City view
  • Sleeps 1
  • 6 Twin Bunk Beds

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About this property

Box Hotel

Hotel with 20 restaurants, steps from Quan Chuong Gate
20 restaurants, a full-service spa, and 20 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 20 coffee shops/cafes, a snack bar/deli, and spa services.
Box Hotel offers 18 air-conditioned accommodations with safes and complimentary newspapers. This Hanoi hotel provides complimentary wired and wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and manicures and pedicures.
During your stay at Box Hotel, you're just a quick walk from Hoan Kiem Lake. You'll find features like free WiFi in public areas, plus 20 restaurants and 20 bars.
  • Free WiFi
  • Drinking and dining options include 20 restaurants, 20 coffee shops/cafes, and 20 bars/lounges
  • Indulge with manicures and pedicures, massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Quan Chuong Gate and 5 minutes by foot from Dong Xuan Market
  • Airport and local-area shuttle service available for a fee
Box Hotel offers its guests a full-service spa. There are 20 restaurants and 20 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 20 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Spa services, a vending machine, and tour/ticket assistance are also featured at Box Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3-star Hanoi hotel is smoke free.

Box Hotel has 20 restaurants on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • 20 restaurants and 20 coffee shops
  • 20 bars/lounges
  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Spa

  • Body scrubs
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Free newspapers
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 360000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Box Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Box Hotel Hanoi
Box Hanoi
Box Hotel Hotel
Box Hotel Hanoi
Box Hotel Hotel Hanoi

Box Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 18 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Located in the action spot. Lots of Western tourists, bars, restaurants. Noise, cars, loud speaker blaring someone doing anoucements, music, bass pounding through the walls of room. No locker key for lockers in room. Air conditioner did not turn on. Sink in bathroom barely drained.
Stayed 1 night in Jan 2020

8/10 Good

Alize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and lovely staff if you get a room it’s super cool and literally a wooden box!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located center of the Hanoi ,rooms r clean..
Stayed 2 nights in Mar 2019

8/10 Good

Jared

Liked: Staff & service, property conditions & facilities, room comfort
Cheap stay.mp
For the price it was worth it. I booked the private two bedder for myself. It’s a tiny room which makes for an interesting experience for a hostel first timer. Front desk was really friendly. Good food nearby. Room floor was swept however there was visible accumulation of dust in the corners and along the threshold of the doorway. Otherwise beds were clean, bathroom was clean and dry when I got there in the evening. Oh! Beds are also long so it’s perfect even for those who are 6’2”...
Stayed 1 night in Nov 2018

2/10 Terrible

Ferne, Scotland, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had a good location. Beside this the hotel was very disappointing, leaking roof, broken WiFi, tiny rooms, flooded toilets/shower- overall lack of hygiene.
Stayed 4 nights in Oct 2018

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Cheap and cheerful
The room was basic but functional. The reception staff were lovely but the room was not cleaned while we were there.
Stayed 2 nights in Jul 2018

2/10 Terrible

E, Baltimore, MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever
I needed a place where my friend and I could keep the luggages and rest for an hour or two before our midnight flight. We booked a private room for two people and the space was tight but just as described and be seen in the photos. I usually don't write a review but this hostel's condition was the WORST I've ever seen. The AC unit looked like it was never cleaned and was not cool enough at all. I found hair on the bed sheets. Forget about the bathroom locks, the door doesn't even fit to be closed!! It really felt like the showers and toilets weren't cleaned for at least three days(I didn't intend to shower anyway luckily). There were wet towels on the bathroom floors(imagine using these on your skins even if they are cleaned!) and half-used travel-sized bottles everywhere on the shelves. Also, the staff forgot to tell us that we needed to return the room key AND the AC remote control when we check out, so we had to run all the way to the room again. If you want a place to drop your luggage, this might be okay, but seriously, you get what you pay. However, if you are thinking about sleeping here, booking this hostel will guarantee the worst travel experience.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly helpful staff. Rooms are small but it's what you expect and what you pay for!
Stayed 3 nights in Jun 2018

6/10 Okay

Kaitlyn, Utah

Liked: Staff & service
It's literally a bed in a box.
If you're looking for a quick place to rest this is a great solution. If you're wanting a place to hang and relax this is the worst solution. There is hardly any room to even change clothes or turn all the way around. But great if you need to crash.
Stayed 1 night in Mar 2018

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hostel
While the room is undeniably small, you do get your own twin room with air con, comfortable clean beds and in the middle of the old quarter. We stayed here three separate occasions because of the price and comfort.

6/10 Okay

Briton, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
A Briton in Asia
Staff were very friendly and welcoming. Beds are small but reasonably comfortable. Area is full of life and a great experience. Hotel "Tour Guide" was unfortunately more interested in her sales/commission rather than actually helping me with travel advice. Overall, a great stay!
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazingly friendly staff - it’s like being embraced in a family at this hostel. Equally, you can choose to remain distant from that but yet still get the excellent customer service they offer. Tour booking from there was exceptional and the guides were friendly, funny and informative.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed, a little hard but plenty of space. Little locker for your valuables in your bed space and a larger one, as you walk in, for your luggage. I liked that each bed had a roller blind for privacy as well as a light and electric sockets. The area it is in is unfortunately loud and noisy otherwise great stay.
Stayed 1 night in Jan 2018

6/10 Okay

hayl, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very basic
Tiny box room with very small mattress like something off a xunbed so was rock hard. Staff friendly and the location is excellent with bars and shops all around..bathroom tiny and had to wait an hour to use it o morning.
Stayed 1 night in Dec 2017

4/10 Poor

hayley, uk

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Friendly staff
First of all location is excellent room is small and mattress is super thin like of a beach not good.staff really friendly. Bathroom was dirty and tiny.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reception was very friendly. Very good free coffee. But bathrooms could be a lot cleaner.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Ivan, croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hostel in old quarter city, good privacy
I really recommend anyone who is seeking for a good sleep and privacy.
Stayed 1 night in Nov 2017

10/10 Excellent

Ivab, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hostel, more privacy than others.
Hostel is nice and quiet, for anyone looking for good sleep, fully recommend!
Stayed 1 night in Nov 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah, just give her a go
Same as last time, this place is comfy and cheap, the staff are chillers who speak English well enough and it's right in the centre of what's going down in Hanoi. Just give it a crack, mad spot.
Stayed 3 nights in Jun 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
I mean yeah, she's 'right.
Box hotel is very adequate in a hostel, it's quiet for the most part, although Friday to Sunday there is the street markets which pump music until 12 but it's right there as well so the location is great. Blankets were changed every day as well as a clean towel too and floors/rubbish cleaned. Free breakfast was toast, eggs and some bacon which is totally sweet and free coffee and tea when ever you want too. All in all, enjoyable stay and cheap enough too.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
overall it was nice. I met many nice people and the place was conveniently located. however there are cons to being right smack in the middle of town - the noise. both traffic and loud music from the surrounding bars. the staff were nice enough, and were willing to help with some requests (asking for room change, fixing the at-times shoddy wi-fi, and giving extra toiletries). overall a pretty good experience.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
Convenient location but not a fan of the bed
Dirty bed - LOTS of black hairs? Make sure you check when you get to the room and ask them for new sheets if necessary. There are other hotels in the area where you can get a full-sized room and private bathroom for only like 2 USD more - definitely worth it. Also bed is hard if you like that, but pillows are nice and soft.