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Hanmer Springs Hotel

4.5 star property
VIP Access

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Photo gallery for Hanmer Springs Hotel

Seasonal outdoor pool
Iron/ironing board, free WiFi, bed sheets
Property grounds
Property grounds
Library

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 CONICAL HILL ROAD, 1, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪4 min walk‬
  • Hanmer Heritage Forest
    ‪14 min walk‬
  • Conical Hill
    ‪2 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Snug

Iron/ironing board, free WiFi, bed sheets

Snug

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Dreams

Iron/ironing board, free WiFi, bed sheets

Suite Dreams

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Take

Double Take

Double Take

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Edit

The Edit

The Edit

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Greenhouse

Greenhouse

Greenhouse

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hanmer Springs Hotel

Luxury hotel with a seasonal outdoor pool and a restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor tennis court, a seasonal outdoor pool, and a business center.
Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hanmer Springs Hotel's great location. During your stay, you're just a quick walk from Chisholm Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy garden views while dining at Isobel's Restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes an outdoor tennis court
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute walk from Chisholm Park and 4 minutes by foot from Hanmer Springs Thermal Reserve
Hanmer Springs Hotel offers its guests an outdoor tennis court and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Hanmer Springs Hotel. Self parking is free.

This 4.5-star Hanmer Springs hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.
Isobel's Restaurant - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Dutch, English, Filipino, German, Hindi, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: NZD 25 to 30 for adults and NZD 12.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Isobel's Restaurant

Things to do

  • Outdoor tennis court
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Recycling

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 to 30 for adults, and NZD 12.50 to 15 for children
  • Early check-in fee: NZD 50 (subject to availability)
  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hanmer Springs Heritage
Heritage Hanmer Springs
Heritage Hotel Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs
Hanmer Springs Hotel Hotel
Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Hotel Hotel Hanmer Springs

Hanmer Springs Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 493 reviews
Rating 8 - Good. 156 out of 493 reviews
Rating 6 - Okay. 42 out of 493 reviews
Rating 4 - Poor. 24 out of 493 reviews
Rating 2 - Terrible. 12 out of 493 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building. Shower needed some repairs
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Brilliant hotel, well located, fantastic gardens and facilities, very short walk to the Springs and smack bang in the middle of town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the middle of everything. The property surrounds are lovely. Like an old estate property. I arrived on a motorbike in the rain and the staff were so accommodating, letting me park it round the back undercover. Really nice staff. Rooms were great and had loads of space in the garden suite. Restaurant was friendly and personable considering the few staff there were dealing with a big crowd.
Stayed 1 night in Jan 2025

6/10 Okay

Alasha

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed here for one night. The garden studio we had was quite dated and def needs updating. However it was clean and tidy. The have a big pool which was heated but was a little cold to swim when we were there. This area also needs a bit of updating. The gardens were lovely and immaculate. We did eat there for dinner and breakfast. My son ate free for dinner if we got a main so didnt work out too bad. The dinner was really nice and yummy. Great location as by the shops and I think would be a couple of mins walk tot the hot pools. Not sure I would stay again due to it costing quite a bit for the room being dated.
Stayed 1 night in Jan 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, excellent service, great coffee and breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

christopher

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Helpful and friendly. Would definitely stay thete again and recommend.
Stayed 1 night in Jan 2025

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A few things. Whoever is employed to look after the grounds needs a raise Whoever looks after inside needs to have quality assurance inspect regularly The halls smell like kids camp, needs dusting and vacuuming. Issue being, the vacuuming would keep guests unhappy due to the paper thin walls. The “continental” breakfast consists of two different cereals, some pastries and toast. Terrible terrible terrible. I have always have hot options such as bacon, eggs, hash browns, sausages. There is no way this breakfast should ever cost a guest any additional money. Lastly, I grabbed a cup for my coffee, its was chipped around the rim. I grabbed another cup and filled it with coffee only to find a crack through the lower part of one side and the coffee was dripping from it. Yes I had read the reviews before booking. Yes it was worse. No I will not be going there again.
Stayed 1 night in Jan 2025

6/10 Okay

Jess

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to dining and shopping easy parking , food could be improved breakfast which was included basic. Bathroom needs to have fan. Very enjoyable stay very nice room on ground floor which we requested as no lift at property.
Stayed 1 night in Jan 2025

10/10 Excellent

Dan

Stayed 1 night in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Room was very clean with a little patio outside which was lovely to sit in with a cup of coffee in the morning. The hotel was within walking distance to downtown with tons of restaurants and of course the springs. Highly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

ROBERT

Stayed 1 night in Dec 2024

4/10 Poor

Claudia

Liked: Room comfort
Disliked: Staff & service
Very disappointed
It’s quite an expensive place. Was closed for a while but then got a new owner. But inside it looks like nothing has changed for 20 years or more. No Aircondition and on my arrival day the room was stinking hot. Christmas morning and the staff did not even wish us Merry Christmas. Breakfast was the same as the day after. All cheap/ from frozen produce And staff had limited English and some just rude
Stayed 2 nights in Dec 2024

6/10 Okay

VICTORIA

Travelled with family
Liked: Cleanliness
Beautiful area but the family room was NOT a family room king size bed and fold out couch with minimal space for a family. Would definitely stay again as just a couple or when kids are older to have 2 rooms but not one family in one room and we only had us plus our 4 year old definitely wasn't idea for 3 so 4 would be a stretch
Stayed 1 night in Dec 2024

10/10 Excellent

Cory

Stayed 2 nights in Dec 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Nice old hotel
Lovely old hotel. When we arrived the front of the building had scaffolding all over. When we got to our room it was at the front and you could not access the outside area. My husband ask to change room and they gave us a garden apartment.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this historic hotel. The photographs throughout the hotel and beautiful grounds showed the history wonderfully. The staff was very welcoming and pleasant. We found the beds to be incredibly comfortable. Only two small suggestions. The complementary breakfast was nice, but there wasn’t much to it. Some eggs and a breakfast meat addition would be nice. If you wanted to promote it as complimentary and not loose money, maybe up the hotel nightly price by $10 - $20. Last suggestion, we had room 231, which was a lovely room but it overlooked the outer staircase which had a bright outdoor light and clear view of the staircase. If the window was open and curtain closed partially it did nothing to block either due to the direction that it opened, right to left. If it had been built to open left to right, light and privacy problem would have been solved.
Stayed 2 nights in Dec 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. Staff were amazing friendly and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

PAMELA, Palmerston North

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, had continental breakie every day, variety of food, was plentiful. Chalet was comfortable and very cleanclean.v
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lot of history as a very old property. Needs on going maintenance but comfortable and situated on wonderful grounds with easy parking. A nice place to stay when visiting town. Restaurant good but continental breakfast offered is basic.
Stayed 1 night in Nov 2024