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Entrée Hotel Groß Borstel

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January 2025

Photo gallery for Entrée Hotel Groß Borstel

Daily buffet breakfast (EUR 10 per person)
Exterior
Standard Double or Twin Room | Living area
Reception
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Free WiFi
    Free WiFi

Explore the area

Map
Borsteler Chaussee 168, Hamburg, HH, 22453
  • Lufthansa Technik AG
    3 min drive
  • Sporthalle Hamburg
    4 min drive
  • Stadtpark
    4 min drive
  • Hamburg (HAM)
    6 min drive

Room options

View all photos for Standard Double Room (with extra bed)

Free minibar, in-room safe, desk, laptop workspace

Standard Double Room (with extra bed)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double or Twin Room

Free minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

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About this property

Entrée Hotel Groß Borstel

Hamburg hotel in Hamburg-Nord
Along with express check-out, this smoke-free hotel has tour/ticket assistance and a front-desk safe. WiFi in public areas is free.
Entrée Hotel Groß Borstel offers 20 accommodations with free minibar items and minibars. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

During your stay at Entrée Hotel Groß Borstel, you'll be within walking distance of Sporthalle Hamburg. Features include free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • 6 minutes by car from Hagenbeck Zoo and 10 minutes from Volksparkstadion
As a guest of Entrée Hotel Groß Borstel, you'll find tour/ticket assistance, express check-out, and a front-desk safe. Public spaces have free WiFi.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: EUR 10 for adults and EUR 10 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Property is also known as

Entrée Groß Borstel
Entrée Groß Borstel Hamburg
Entrée Hotel Groß Borstel
Entrée Hotel Groß Borstel Hamburg
Entrée Hotel
Entree Groß Borstel Hamburg
Entrée Hotel Groß Borstel Hotel
Entrée Hotel Groß Borstel Hamburg
Entrée Hotel Groß Borstel Hotel Hamburg

Entrée Hotel Groß Borstel Reviews

Reviews

6.6
Rating 10 - Excellent. 34 out of 251 reviews" "
Rating 8 - Good. 85 out of 251 reviews" "
Rating 6 - Okay. 65 out of 251 reviews" "
Rating 4 - Poor. 38 out of 251 reviews" "
Rating 2 - Terrible. 29 out of 251 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Abdelhadi

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel
Not clean at all
Stayed 1 night in Aug 2023

4/10 Poor

Sofia

Travelled with partner
Liked: Staff & service
The staff was very kind and professional and the hotel is super close to the airport in a nice area. However, the room we stayed in was not cleaned beforehand (only the sheets were changed and those even had hair). The bathroom was not clean and dirty towels from the previous guests were there. The shower was moldy and had hair. It felt gross and unsanitary.
Stayed 1 night in Jul 2023

10/10 Excellent

ronald

Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
April 2023
Black mold near patio door, on the side near the wall and on the floor. Dust hanging from ceiling throughout the room. Bathroom looks like it had not been cleaned in a month or more. Sheet covering mattress was very thin. Half bottle of hotel soap (from last person I’m assuming) was still there and not replaced with a new one. Overall this place is gross. Don’t recommend.
Stayed 1 night in Apr 2023

2/10 Terrible

Judy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and comfortable room.
Stayed 1 night in Oct 2022

10/10 Excellent

Santiago, Tamarac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2022

2/10 Terrible

Matthias, Birmingham

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The best that can be said of the property is that it was well located for my needs. Apart from that there is very little positive that can be said: - the elevator was broken for most of my stay (I had a room on the 3rd floor) - I had to leave a day early and did not get a refund for the cancelled day - the room: pillows were cheap and hard; the shower faucet did not work properly; the toilet seat was broken; the windows did not have curtains to keep daylight out - the property overall: the place needs an overhaul; spider webs and insects everywhere, carpets were filthy
Stayed 5 nights in Aug 2021

2/10 Terrible

bar, london

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
had to leave the hotel after one night (booked and paid for 6 nights and no refund given) after money theft from room. Staff unhelpful und unfriendly, carpets dirty and cobwebs on walls. Reported theft to police
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Siri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok, not very clean. Toilet Seat broken
Stayed 1 night in Jul 2019

8/10 Good

Heide

Liked: Cleanliness, staff & service, room comfort
Durchaus zufrieden
Very quiet, good bed, okay breakfast. Very helpful receptionist (young lady), not so helpful the young man on duty the other night. Clean, well connected with public transport, near shops, café and restaurants. Near airport. Nice neighborhood. Could use a makeover.
Stayed 3 nights in Dec 2018

6/10 Okay

Martin, london

Liked: Cleanliness, staff & service, room comfort
A cheap hotel - you get what you pay for
All room amenities in room,basic but very clean - it ticked all the boxes for me
Stayed 1 night in Feb 2018

6/10 Okay

Graham, UK

Disliked: Cleanliness
Good for the orice
Typical Hotel Garni. You get what you pay for. English not readily understood
Stayed 4 nights in Feb 2018

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Staff & service
thanks but no thanks, ... never again ....
When leaving the hotel in the morning I unfortunately forgot the key in the room (key card works also as main switch for power in the room, so i left the key in the cradle) I only realized this on my way back to the hotel by 1am in the morning. I knew that they don't have a 24hr reception, however you would expect that there is a process in place if something like this is happening to a guest of this hotel. I found a phone number at the door, but this not so friendly gentlemen responded after explaining him the situation " what can i do now, I am sitting in Berlin" (or so) but there was no help from his side. I went to 2 other hotels in the vicinity but they were fully booked, so i ended up sleeping in my car!!
Stayed 10 nights in Aug 2017

8/10 Good

Luis, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Germany
My first rime in Germany, I found this hotel to be affordable and comfortable and only 10 minutes from the airport. The room was larger than I had expected with a wonderful view of the neighborhood. This is not your cookie cutter mega hotel, The room also came equip with a safe for storing your valuables. instead holds it's own charm in it's uniqueness. The room included a refrigerator and stove. The hotel offers a for about €7.00 a breakfast with simple fare, including eggs cooked to your liking.
Stayed 1 night in Sep 2017

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and calm atmosphere. Lovely garden and nice service
Stayed 1 night in Jun 2017

2/10 Terrible

Taimoor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was closed with we got there. there was
the hotel was closed with we got there. there was no one to attend us at all.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

John, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The hotel is very old an outdated. It is set up like a cheap beach hotel from the 80s or 90s with no beach in sight. The city center is ridiculously far away, and there is no shopping or restaurants in the immediate area. The hotel was filthy and will just make you feel completely disgusting.

8/10 Good

Povl, Aarhus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just sleeping due to early flight

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Excellent service by staff. Extremely comfortable all round

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not as ordered
We just spent one night in this hotel before flying out of Hamburg airport the next morning. So the best I can say of this hotel is its location. The man in the reception was not able to speak English (even though it is near an international airport) and handed us instead a note on which some poor English tried to explain what we should do - but it was hard to understand! We have asked for a non-smoker room but got a smoker room...And I have asthma, so this really sucked. The room was fine in size and furniture was fine in "material", but spiderwebs were hanging from the ceiling and it generally needed some more cleaning.

4/10 Poor

Jörg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Unterkunft ist in die Jahre gekommen, die Wände brauchen einen neuen Anstrich, Teppichboden ist hinüber, die Duschkabine ist verkalkt, teilweise fehlen hie Griffe. Das Personal ist sehr freundlich und zuvorkommend. Frühstück hat 9 von 10 Punkten verdient ein richtiger Lichtblick hier. Sauberkeit im Bad leider sehr schlecht, hier besteht dringend Handlungsbedarf. Schade weil tolle Lage und gut geschnittene Zimmer. Hier muss dringend investiert werden
Stayed 1 night in Oct 2023