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Hyatt Regency Hakone Resort and Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Regency Hakone Resort and Spa

Deluxe Room, 2 Single Beds
Indoor spa tub
Exterior
Room, 2 Single Beds (Tatami)
Daily cooked-to-order breakfast (JPY 4859 per person)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Laundry
  • Room service

Explore the area

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Gora Park
    11 min walk
  • ダイニングルーム フレンチ
    1 min walk
  • Hakone Gora Station
    15 min walk
  • Atsugi Air Base (NJA)
    80 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 56 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 73 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

  • 56.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite

Regency, Executive Suite

  • 93 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

  • 67 sq m
  • Sleeps 6
  • 2 Twin Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (630)
The price is €987
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Indigo Hakone Gora, an IHG Hotel

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora with 3 restaurants
3 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms, and conference space.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hair dryers, and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Our customers tell us they can't get enough of the helpful staff at Hyatt Regency Hakone Resort and Spa. During your stay, you're just a quick walk from Hakone Museum of Art. You'll find features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy French cuisine while dining at Dining Room Western
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself to facials, body treatments, or detox wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes hot springs
  • 11 minutes by foot from Hakone Gora Park and a 3-minute drive from Hakone Kowakien Yunessun
  • Free train station pick-up and train station drop-off shuttle service
Hyatt Regency Hakone Resort and Spa offers its guests a full-service spa, hot springs, and a spa tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this resort measures 1141 square feet (106 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hyatt Regency Hakone Resort and Spa. A train station pick-up service and a train station drop-off service are free. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.
Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required. Open daily.
Living Room - This lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return train station shuttle from 10:00 AM to 6:30 PM
  • Train station shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–10:30 AM: JPY 4859 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Dining Room Western
  • Dining Room Sushi
  • Living Room

Things to do

  • Designer shops
  • Full-service spa
  • Hot springs
  • A hot tub

Family friendly

  • Children's dinnerware
  • DVD player
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Microwave (on request)
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (1141 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: JPY 150 per person, per night. This fee does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 4859 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 637 out of 873 reviews" "
Rating 8 - Good. 183 out of 873 reviews" "
Rating 6 - Okay. 30 out of 873 reviews" "
Rating 4 - Poor. 15 out of 873 reviews" "
Rating 2 - Terrible. 8 out of 873 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

polly

Stayed 3 nights in Sep 2024

10/10 Excellent

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.
Stayed 2 nights in Sep 2024

10/10 Excellent

Enami

Stayed 1 night in Sep 2024

10/10 Excellent

Nirosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great servce.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

eri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

MISATO

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place but expensive
Stayed 3 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

takuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary Chi Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent Room for the family, breakfast was great. Location can be a bit remote but there is a free hotel shuttle service with limited time slots. Best to rent a car to get the full tour of the area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleasant overall. The onsen was enjoyable, but it didn't stand out significantly. It appeared that more foreign guests were visiting the hotel than locals, affecting the atmosphere slightly. Some of these guests seemed to lack awareness or showed a disregard for local social customs, which was disappointing and made the atmosphere a little unpleasant.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and hot springs were fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Bart

Liked: Staff & service, property conditions & facilities
Our stay was incredible. Staff was ver attentive and accommodating. We hiked Mt. Fuji in one day. They were able to coordinate a 3am taxi pickup. The Onsen was incredible. Book here if you can!
Stayed 2 nights in Jul 2024

10/10 Excellent

Hania

Stayed 2 nights in Jul 2024

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

JANG HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAY
고템바 아울렛 근처의 숙소를 찾다가 발견했습니다. 30분 정도 산길을 드라이브 해야되기 때문에 아울렛에서의 접근성은 그렇게 좋지는 않습니다. 오와쿠다니로 가는 케이블카역이 차로 3분 거리에 있어서 오와쿠다니 가기에는 매우 좋은 위치입니다. 호텔 자체가 굉장히 새련되고 예쁘고, 밤12시까지 하는 온천도 매력적입니다. 훌륭한 스태프가 잘 도와주고, 조식도 탑티어 입니다. 2명의 아기가 있어 다다미와 침대가 같이 있는 방으로 선택했는데, 아주 만족했습니다. 둘째가 배탈이 나서 흰죽을 주문했는데 아침, 점심에 메뉴에 없는 음식을 만들어주어서 너무 감사했습니다. 편안하게 2일 숙박했습니다. 추천합니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

James, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency Hakone was beautiful and the family really enjoyed the hospitality and the onsen!
Stayed 1 night in Jul 2024

10/10 Excellent

Ming Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place with friendly staff. I’m so grateful that they helped with taxi arrangement in a stormy day when checking out as the train was suspended
Stayed 1 night in Jun 2024

10/10 Excellent

KEIICHIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is outstanding. The size of the rooms, the kindness of the staff, the quality of the food, the spa and I could go on and on
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel with good view and onsen
Stayed 1 night in Jun 2024