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Era Cruises

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Era Cruises

Outdoor pool
Interior detail
Garden Sea Family Suite, Balcony
Front of property
Era President Suite | Living room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Gym
  • Housekeeping
  • Room service
  • 24/7 front desk

Explore the area

Map
No 26, Terminal 2, Lot 2 Tuan Chau Port, Ha Long, Quang Ninh
  • Tuan Chau Beach
    9 min walk
  • Vietnam Bistro Quân Anh
    1 min walk
  • Ga Ha Long Station
    15 min drive
  • Haiphong (HPH-Cat Bi)
    46 min drive

Room options

View all photos for Connecting Suite, Private Balcony

In-room safe, blackout curtains, soundproofing, bed sheets

Connecting Suite, Private Balcony

  • 90 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Era President Suite

Era President Suite | Living area

Era President Suite

  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Sea Family Suite, Balcony

Garden Sea Family Suite, Balcony

Garden Sea Family Suite, Balcony

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Triple Room

View from room

Deluxe Triple Room

  • 45 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for King Terrace Suite

King Terrace Suite

King Terrace Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite, Balcony

In-room safe, blackout curtains, soundproofing, bed sheets

Terrace Suite, Balcony

  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Royal Suite, Terrace

Royal Suite, Terrace

Royal Suite, Terrace

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Venus Halong Cruises

Pool
Breakfast included
Spa
Free WiFi
4.5 out of 5, Wonderful, (12)
The price is €300
for 1 unit
includes taxes & fees
6 Jan - 7 Jan
Venus Halong Cruises

About this property

Era Cruises

Luxury cruise ship with a full-service spa and free breakfast
Along with a full-service spa, this smoke-free cruise ship has a restaurant and 2 bars/lounges. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, massage/treatment rooms, and 24-hour room service are onsite.
Era Cruises offers 18 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and bidets. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the cruise ship include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and body treatments.
Our customers tell us they can't get enough of the helpful staff at Era Cruises. During your stay, this vessel pulls anchor and sets sail. Free breakfast, free WiFi in public areas, and 2 bars are available.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Indulge with body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and kayaking
  • Within a 15-minute walk of Tuan Chau Beach and Tuan Chau Amphitheater
  • Airport pick-up, local-area, and cruise terminal shuttle service available for a fee
Era Cruises offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and barbecue grills are also featured at the luxury Era Cruises. An area shuttle within 160 kilometers and a shuttle from the airport to the hotel during limited hours are available for a fee.

This 5-star Ha Long cruise ship is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 7:00 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Pick-up airport shuttle (surcharge) from 7:30 AM to 10:00 AM
  • Local area shuttle (surcharge) up to 160 kilometres
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6:00 AM–7:00 AM
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Fishing
  • Full-service spa
  • Kayaking

Family friendly

  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before 9:30 AM

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Hai Phong departs at 9:30 AM, for a fee of USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1362000.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 940000 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Era Cruises offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Children age 5 to 12 sharing a cabin with 2 adults are charged 50% of the adult rate (limited to 1 child per cabin); and 2 children age 12 and younger sharing a private cabin are charged 75% of the full cabin rate. Children age 13 and older must occupy a separate cabin and are charged the full cabin rate.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Era Cruises Boat Hai Phong
Era Cruises Hai Phong
Era Cruises Cruise
Era Cruises Ha Long
Era Cruises Cruise Ha Long

Era Cruises Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 86 reviews" "
Rating 8 - Good. 13 out of 86 reviews" "
Rating 6 - Okay. 10 out of 86 reviews" "
Rating 4 - Poor. 0 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

cindy

Travelled with family
The staff contacted me on what’s app the night before around 10 pm to let me know that they were putting us on another cruise, I was upset they waited so long to let me know but they assured us the cruise ship was very similar to the cruise ship I originally booked and only been in operation since last year December 2023 but when we got on the cruise ship it was pretty obvious the cruise ship had been running longer than that. Even though the cruise ship was still in good condition there were obvious signs of wear and tear that to me made it hard to believe that it was running less than a year. The transportation to the cruise ship was horrible, they packed over 50 people on to a smaller boat, there was no air circulation and it was so hot, humid, and hard to breathe. The typhoon had just came by a few days prior so there was quite a bit of trash in the bay and they didn’t let us be in Halong Bay at all, we were only able to cruise Lanha Bay which is understandable because there was still so much trash and debris. No wifi available on the boat. Food was ok. Staff on the other hand was very nice and tried to be as accommodating as possible.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cruise with attentive crew.
Excellent trip!! The crew were great, especially Vinnie! Would highly recommend this cruise for two nights.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great cruise of halong bay with amazing views. Boat is beautiful with a 5 star staff who go above and beyond. Would highly recommend this trip
Stayed 2 nights in Feb 2024

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024

10/10 Excellent

Woon Chooi

Stayed 1 night in Dec 2023

6/10 Okay

Gaganjot

Liked: Staff & service
Disliked: Property conditions & facilities
Older cruise
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ZOHAR

Liked: Cleanliness, staff & service, room comfort
Great fun on the Era boat!
The boat cruise was a fantastic experience for us. We were impressed by the professionalism and kindness of the crew and manager, who went out of their way to accommodate our needs and preferences. The food was amazing and abundant, and the activities were entertaining and diverse. We loved the views, and the atmosphere. The only minor drawback was that some of the hotel amenities were a bit outdated and damaged. For example, the shower glass was cracked and he refrigerator in our room was malfunctioning. I would still highly recommend this boat cruise to anyone who is looking for a fun and memorable vacation.
Stayed 2 nights in Sep 2023

6/10 Okay

Sydney

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We really wanted to try a stay in Halong Bay for our trip and booked this cruise. However, our room was a little damaged. We had two twin beds, and one of the ottomans at the end of the bed had a massive yellow stain on it. In addition, one of the windows in our room had a long crack in it (it was probably around 4 feet long total and spanned most of the width of the window). Lastly, when we came in our AC wasn't working at all. Other than our room, the cruise felt very rushed and the food was plated / presented really well, but the quality of food was really low. Lots of chewy, poorly cooked meats. Our guide for the trip was fantastic and very outgoing, and loved his energy. However, everything else felt lack luster. In regards to travel, the schedule was not clearly communicated before the trip - we thought we would disembark around 930am and return to Hanoi around 1230pm, however we didn't dock at the marina again until 12pm. The shuttle service they provide to and from the marina also stops at a different, local place for a "bathroom break" for 30 minutes where it feels forced for tourists to buy souvenirs / food. This happened to us both on the way there and on the way back. Lastly, if you sit outside, you will be harassed by locals on boats trying to sell you snacks, drinks, etc. It was constant. Overall, we wouldn't book this cruise again. We would want to do 2 nights instead of 1, and try out a different cruise to see how the quality and experience might compare.
Stayed 1 night in Sep 2023

6/10 Okay

Alias

It Was Just Okay, Not The Best.
I would not say it is a luxurious cruise. No swimming pool on the deck, and food selection is quite scarce especially for us, Muslims. The arrangement is not synchronized. I had been dealing with tons of emails before the departure and when I arrived, they still got my name wrong. The lead tour, Duck could have been slightly nicer (found him to be fierce and sometimes rude when asked more questions). The program and activities were a little bit boring. Took us swimming and kayaking in a dirty part of the ocean. My towel got stained during the trip, and when asked for a new towel from the guide, Andrew, he refused to lend another with an excuse only one towel for one guest (although there were only 5 people in our group and they had around 40 towels on the boat). Viet Hai Village was the only fun thing on the trip. People who only stay for 1 night will not do Viet Village and the Bat Cave is really boring. I found a one-night itinerary is a bit too rushing though. The only thing I liked was the bathtub with jacuzzi inside my room by the glass window. Other than that, it was just okay and it was not a great experience for me.
Stayed 2 nights in Aug 2023

6/10 Okay

Rosanna

Liked: Staff & service, property conditions & facilities
Service was good. Rooms are big and spacious. Food, cleanliness & A/C units definitely need improvement.
Stayed 1 night in Aug 2023

8/10 Good

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Overall the stay was good, the cruise has less Vegetarian food options and the rooms had no internal telephone connection.
Stayed 1 night in Aug 2023

2/10 Terrible

Fraser

Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks Expedia for the opportunity to participate in this cruise 🚢. Excellent choice
Stayed 1 night in Jun 2023

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Around the property was wet , the cruise was very nice great staff , delicious food and Halong Bay unique place. The only unexpected unmentioned was the transfer by boat from the terminal to the ship and back again after the cruise. Was bout 45 minutes each way on the slowest launch ever , no kidding we got passed by at least a dozen other launches making transfers . Dats it
Stayed 1 night in Jul 2023

8/10 Good

Waka

Travelled with family and small children
Liked: Staff & service
I found two cockroaches in my room. It was awful.
Stayed 1 night in Jun 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic boat
Certainty one of the nicest boats on the water... the room is gigantic with separate jacuzzi tub... food was good but the modern clean boat was the star of the show... highly recommend
Stayed 1 night in Jun 2023

10/10 Excellent

Sameer

Travelled with partner
Liked: Cleanliness, staff & service
Out of 600 odd options in Halong Bay we chose Era cruises. From Hanoi to Halong Bay and the cruise, everything was very well organised by Mr Duc and his team, It is an experience to remember. Team at Era cruise were so very helpful all along. The room itself was outstanding.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What amazing trip on Era, the host Duc was awesome, knowledgeable and fun, his staff were so friendly and helpful, the food was terrific form start to finish, the room we had was 5 star and the views from it were memorable
Stayed 1 night in May 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant cruise on Era
Great staff and great meals throughout our the cruise. Great time kayaking and seeing the caves. We had a great time on Era Cruise
Stayed 1 night in May 2023

6/10 Okay

Cordelia

Disliked: Property conditions & facilities
Just ok. Pictures are not accurate. Service is good
Stayed 1 night in May 2023

10/10 Excellent

Marianne

Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Lee and his staff went above and beyond my expectations and hospitality experience. I’m finding that in just about any facility here in Vietnam, the level of excellence is slightly degraded, but only slightly. We had an incredible, beautiful room, and despite the lack of time our experience was filled with excursions and Activities keeping us busy for the full 24 to 30 hours we were with them. I would highly recommend anybody who wants the most luxurious and immense room with a Jacuzzi bathtub to melt your trip fatigue away from, book two nights with Era cruises. I can’t recommend them anymore than I already have for the experience, and the scenery was unmatchable. Thank you again, Mr. Lee and his staff.are definitely an A1 in my book. Bravo, bravo, bravo Steven and Jinsuk. 🙌👏🙌👏🙌
Stayed 1 night in Feb 2023

10/10 Excellent

lingyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Era Cruises is Good
Wonderful and manager Mr. Lee works hard and detail person. Whole teams is friendly.
Stayed 1 night in Feb 2023

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs.
Stayed 1 night in Jan 2023