6/10 Okay
Verified traveller
3 Jan 2023
Good unit/Bad rental company
Check in was easy. The location was great and the inside of the residence was nice. The carpet on the stairs leading up to the living area was pretty gross. Stains everywhere. The banisters going up were brown until my Mother in law decided to wipe them down and they went back white. The living area of the unit was nice and the set up worked well for us. The only negative was the mattress in the master upstairs. When you lay down on it your back hits the box springs. Pretty worn out. Other than that small piece I thought the unit was good and functional. With that said, if you see the word VACASA associated with a rental, you need to run and don’t look back. The DIRECTV didn’t work from day one. WiFi was out when we arrived and this was reported as well. Luckily I was able to get it to work without relying on worthless VACASA for a remedy. Multiple calls were made and no resolution was ever completed for the DIRECTV issue. I never heard from them as they said I would. Completely ignored. When you call them, you get a call center in California. It didn’t help 3 out of the 4 individuals I spoke with only spoke broken English. Only bright spot was I reported the upstairs air wasn’t working and someone actually came out for that. There was no water outside as all the pipes had apparently busted during a previous cold snap but that was never told to us either. Found out on our own. Bottom line, do NOT rent anything from VACASA. If you do, good luck!
Verified traveller
Stayed 5 nights in Dec 2022