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The Rock Hotel

4-star property
3 Europa Road, Gibraltar, (01) 562 1066
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3.6 out of 5
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See all 14 ebookers Reviews

"The property was spacious and even when busy was not overcrowded. Breakfast was not hot enough lukewarm as the containers in was no heated. The balco ... " More

By a verified traveller on Sat 01 Jun 2019

Points Of Interest

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Grand Suite, Terrace, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, Balcony, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, Balcony, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Balcony, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Rock Hotel. During your stay, you're just a quick walk from Gibraltar Botanic Gardens. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and ocean views while dining at Alfred's Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from Casemates Square and a few minutes from Ibrahim-Al-Ibrahim Mosque
  • Airport shuttle service available for a fee

The Rock Hotel ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Rock Hotel

Everyone (9) Couples (5)
4 out of 5
The property was spacious and even when busy was not overcrowded. Breakfast was not hot enough lukewarm as the containers in was no heated. The balcony would of fitted 2 sun-loungers in it and asked but never received, would of made it prefect as other half wanted to watch football match and did not want to go downstairs and over the road to the garden plus it shut at 8pm and the sunsets you could only see from our balcony if facing that way, which ours was. Walls were too thin and could hear the neighbours talking and every word. No soundproofing. Otherwise did want we wanted. Not the cheapest paid in May £150 a night for the 2 of us on B&B basis. Stayed at the Caletta and as it has a gym and nearby beaches probably on the same scale, but the Rock Hotel was cheaper this trip and has the sunsets rather than losing the sun by noon (if sea view room). Hotel staff very pleasant and could not fault. Bonus choice of 3 free English newspapers in garden every day.

Posted by on 1 Jun 2019

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4 out of 5
Lovely hotel with excellent view. Clean and breakfast was good with lots of choice. Only downside is the walk up the hill to the hotel

Posted by on 7 Feb 2019

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5 out of 5
One of the finest hotels on the Rock with a view that is just superb. Staff are very efficient, friendly and helpful. In the past the hotel has hosted many famous guests and they have the photos to prove it. What more could you want?

Posted by on 28 Jan 2019

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3 out of 5

Hotel that hangs on the past.

Good location Have to cross main road to reach the pool. Breakfast poor.

Posted by , from london on 19 Aug 2018

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3 out of 5

Commanding great views to the west of Gibraltar.

Pros: It was clean, the staff were very helpful and the views from the balconies were excellent! The pool although across the road was a very pleasant area!
Cons: The restaurant for evening dining needs to improve the quality of the cooking and reduce the prices! The head barman needs to be more attentive/faster
Location: Although only 10 minutes walk downhill to the main shopping area, we caught the bus up the very steep hill. Buses are frequent and good value!
This was a first time visit to this hotel and we were only able to book a Junior Suite at short notice. This was on the expensive side for B & B compared to its Spanish equivalents! The suite was a good size with two TV's and a nice touch of a bowl of fruit to welcome us! The beds were very hard and we had to ask for mattress toppers to improve the comfort to an acceptable level! Throughout our one week stay there was a constant throbbing of a local pump station down at the nearby docks which was unpleasant if one sat on the generous balcony! In the room with all windows and doors closed it was quiet enough. The breakfast menu was comprehensive and the hot food constantly topped up, the staff were very pleasant and helpful. We only eat in the main restaurant one night and were very disappointed with the standard of the cooking particularly the vegetables! The meal was very expensive and the wines were expensive and average quality!

Posted by on 18 May 2017

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4 out of 5

Nice hotel close to amenities

Had a pleasant stay at the Rock. Would highly recommend

Posted by on 17 Feb 2017

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Comment from Hotel Management

20 Feb 2017 by CharlesDanino

Dear Ebookers, Thank you very much for sharing your comments further your recent stay at the Rock Hotel. I am happy to hear that you enjoyed the hotel together with its amazing location. Your recommendation is highly appreciated and represents our best reward. We look forward to having the pleasure of warmly welcoming you back very soon. Best regards, Charles

2 out of 5

Best Hotel in Gibraltar ???

Pros: The staff were excellent.
Cons: The quality of the rooms
Location: The hotel is situated outside of the town and not, at all, convenient to the main activities within Gibraltar itself.
The staff were excellent; the public areas were superb; the walls of the rooms were "paper thin" and for the first four nights of our stay we did not sleep because the snoring of the couple in the room next to ours was so loud, it seemed as though they were actually in our room. When I raised this with the reception staff, they said they were aware of this but until the refurbishment of all the rooms was undertaken, there was nothing that could be done about the situation. Little compensation for the interim residents ! The perception appears to be, from locals and taxi drivers, that this is the best hotel in Gibraltar. How wrong are those perceptions

Posted by , from Nottinghamshire on 2 Jan 2017

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4 out of 5

Choose place to recharge

Very good place the stay . The front office staff, especially Maria were amazing. Always looking out for ways to make one feel welcomed, arranging tours and generally being nice. The place is serene and I intend to come back with my family to fully enjoy the facility

Posted by on 5 Dec 2016

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Comment from Hotel Management

5 Jan 2017 by Charles Danino

Dear Guest, Thank you very much for sharing your comments further your recent stay at the Rock Hotel. I am happy to hear that you enjoyed the hotel together with its amazing location. Your recommendation is highly appreciated and represents our best reward. We look forward to having the pleasure of warmly welcoming you back very soon. Best regards, Charles

4 out of 5
Although the hotel has been refurbished the room was still a little tired, some minor repairs and furniture a little dated Saying this did not upset our stay, all public areas very clean and tidy. Pool area is a gem, this area alone would encourage me to stay in this hotel again, a very tranquil and relaxing place to chill

Posted by , from southampton on 7 Sep 2016

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3 out of 5
We generally enjoy staying at the Rock however this time the room didn't meet previous standards. The bed creeped and moved and the wardrobe doors were defective. We only stayed 1 night and hope that these were just glitches

Posted by , from b on 31 Aug 2016

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About the The Rock Hotel

Location 3 Europa Road, Gibraltar, GX11-1AA

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly The Rock Hotel. Limited free parking is available on a first-come, first-served basis. This Colonial Gibraltar hotel is smoke free.

  • 97 guestrooms or units
  • 4 levels
  • Built in 1932
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Rock Hotel offers 97 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Travel cot

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Alfred's Restaurant – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Ghazi's Bar – Overlooking the ocean, this bar serves lunch, dinner and light fare. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The Rock Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 100.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Contactless check-out is not available
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No cots (infant beds) available
  • No lifts
  • Smoke detector
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Airport shuttle fee: GBP 26 per person (return)
  • Rollaway bed fee: GBP 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Rock
  • The Rock Hotel Hotel
  • Rock Hotel
  • Rock Hotel Gibraltar
  • The Rock Hotel Gibraltar
  • The Rock Hotel Hotel Gibraltar

You should know

  • The seasonal pool will open in April and close in October.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.