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Mercure Hotel Gera City

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December 2024
January 2025

Photo gallery for Mercure Hotel Gera City

Breakfast, lunch and dinner served
Terrace/patio
Exterior
Serves lunch and dinner
Standard Room, 1 Queen Bed

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
Gutenbergstr. 2a, Gera, TH, 07548
  • Kunstsammlung Gera
    1 min walk
  • Theatre Altenburg Gera
    4 min walk
  • Theater Gera
    5 min walk
  • Altenburg (AOC-Nobitz)
    48 min drive

Room options

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

Similar properties

Room

Victor's Residenz-Hotel Gera

Pet-friendly
Free WiFi
Restaurant
Gym
4.4 out of 5, Excellent, (308)
The price is €85
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Victor's Residenz-Hotel Gera

About this property

Mercure Hotel Gera City

Riverwalk hotel with a fitness center and a sauna
Along with a restaurant, this hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Mercure Hotel Gera City offers 164 accommodations with video-game consoles and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Mercure Hotel Gera City, you're just a quick walk from Theatre Altenburg Gera. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking and extended parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym and a sauna
  • Just a 4-minute walk from Theatre Altenburg Gera and 5 minutes by foot from Theater Gera
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Hotel Gera City offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 11 meeting rooms and coworking spaces. Event space at this hotel measures 8073 square feet (750 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Mercure Hotel Gera City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gera hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Pentalounge - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Lounge Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, German, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 9.5 per day)
  • Covered extended parking on site (EUR 66.50 per week)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 21.00 for adults and EUR 21.00 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Pentalounge
  • Lounge Bar

Things to do

  • Bike tour information
  • Bike parking
  • Concerts/live shows
  • Fitness centre
  • Sauna

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (8073 square feet)
  • Coworking spaces
  • Meeting rooms - 11

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • First-run films
  • Films for purchase
  • Premium channels
  • Satellite channels
  • Video game console

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Free newspapers (weekdays)
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 21 2023 to December 31 2024 (dates subject to change):
  • Sauna
The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21.00 for adults and EUR 21.00 for children
  • Covered self parking fee: EUR 9.5 per day
  • Covered extended parking fee: EUR 66.50 per week
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gera pentahotel
pentahotel Gera
pentahotel Hotel Gera
pentahotel Gera Hotel
pentahotel Gera
Mercure Hotel Gera City Gera
Mercure Hotel Gera City Hotel
Mercure Hotel Gera City Hotel Gera

Mercure Hotel Gera City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 129 out of 341 reviews" "
Rating 8 - Good. 160 out of 341 reviews" "
Rating 6 - Okay. 41 out of 341 reviews" "
Rating 4 - Poor. 7 out of 341 reviews" "
Rating 2 - Terrible. 4 out of 341 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So many options for breakfast. Even fresh lemon for tea. Room clean and comfortable. Check in and out very easy. Was able to park right in front of hotel at no charge but they also have covered parking for a fee.
Stayed 1 night in May 2023

2/10 Terrible

Ermira

Stayed 1 night in Feb 2023

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and NOT handicap friendly at all.
I booked this hotel because of their very nice accessibility to wheelchairs. I am in an electrical wheelchair and my own lift and toilet chair. Arriving at the hotel we got a room with no roll-in shower. We went to ask for a roll-in shower room as it was promised in the hotel description and got told that none of their rooms had roll-in shower, despite their description. When we asked for their handicap van parking, we got told they only had a normal parking basement with very limited height so their promise of a handicap van parking was also false. The room was old, worn down and not a pleasant experience. Also we were promised a gaming console that was not there. They promised Premium bedding and we got something far from that. In the middle of the night, my helper had to remove all the sheets to remove a plastic sheet, since he was bathed in sweat because of the plastic. In the morning we uncovered a matress with disgusting stains everywhere. it was so disgusting that it should have been thrown out 10 years ago. I am horrified and utterly disgusted by this place. They also charged me for a breaklfast that I didnt get to, since I did not want to sit in their restaurant unshowered and dirty in the morning. All in all one of the worst hotel experiences I have had in my life and I can NOT, under any circumstances recomment this place for anyone that valuie their money or are in a wheelchair. The pictures on Hotels.com does NOT match the hotel at all. Far from 4 stars, maybe 2
Stayed 1 night in Nov 2021

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay for 6 nights
Fantastic, clean and spacious hotel. Great rooms and good breakfast. Lovely little town too. Staff were friendly
Stayed 6 nights in Oct 2021

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City stay
Good experience
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Pleasant stay, good location. Food is nice
Stayed 2 nights in Oct 2020

8/10 Good

John, Knaresborough UK

Liked: Cleanliness, staff & service, amenities
Bedroom furniture rather old; unbelievably there was no glass or beaker in the room at all: Corona virus? But fair value for money.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
A fine option if you are visiting Gera.
Stayed 2 nights in Mar 2020

8/10 Good

Ann Dinger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to train station but not town center
The hotel is close to the train station and next to the old Orangerie. However it is a15-20 minute walk to the center of town. There is only one restaurant in the neighborhood, but the hotel restaurant is fairly good. The rooms need electrical outlets accessible for charging cell phones.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Gera
Good location, 5 mins walk to Sankt Marien Kirche. Restaurant provided good food with reasonable price.
Stayed 4 nights in Jul 2018

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apart from Wifi
Room was clean and spacious, breakfast (12 Euro extra) was awesome, staff was friendly. The free wifi is useless, too slow to load emails or Facebook chat. High-speed wifi had to be purchased separately. The paid wifi was fast enough for personal stuff, still struggled to use it for work.
Stayed 2 nights in Jun 2018

10/10 Excellent

Brendan, Birmingham , United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good hotel centrally located
The Hotel was clean, bed was good and the room very comfortable, these are my main criteria for a business hotel stay. The restaurant was offers a reasonably choice of meals and their are lots of varying restaurant options close by if you fancy more of a variety in styles / tastes.The breakfast selection was excellent. Staff were polite and very attentive when assistance was required. A good experience.
Stayed 2 nights in Jul 2017

10/10 Excellent

Joshua, Otterbach, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for stopover
Hotel had easy parking, good price, clean, friendly, and comfortable. Baby crib was in the room as requested.

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is new. I was stopping overnight and it had a nice bar/restaurant etc. The negative surprise was the pathetic internet. You couldn't even purchase better internet. It was barely able to provide gmail access. I told the staff about my problems with internet and they were sympathetic but couldn't provide solutions. I wouldn't stay here again due to the poor internet because I require it while I'm travelling.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, ful-service hotel
PentaHotel Gera is a resort-status hotel, with an excelent buffet restaurant, clean,state-of-the-art rooms and full fitness-room facilities. It is very close and convenient to the Train Station in Gera.

10/10 Excellent

Tim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff and great hotel... only improvement would be tea / coffee in the room!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Hotel, expensive breakfast
This Hotel is about 15 minutes walk from the Main Railway Station. Overall we were impressed with the cleanliness and general comfort of the room and have no hesitation in recommending it to other travellers. If I had to suggest an improvement I would say that the installation of extraction in the bathroom would be a good thing, but this I know would be a major expense, I have to say that the lack of it caused us no problems. Breakfast was very expensive, so we found a small Bakerei (I hope thats how you spell it) 5 minutes up the road which did an excellent breafast for about a quarter of the price. A major improvement from our point of view would have been tea/coffee making facilities in the bedroom.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Dirk

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schimmel-Hotel
Wir sind von Zimmer zu Zimmer gewandert, doch in jedem Bad war Schimmel,auch bei den letzten Nr. 5 oder 6, sauber wird dort nicht gemacht.Mein Sohn und ich wollten einfach nu ein schönes Wochenende genießen. daraus wurde leider nichts.obwohl es im Vergleich ein teures Hotel ist.
Stayed 2 nights in Jul 2024

6/10 Okay

Niels

Stayed 1 night in Jul 2024

4/10 Poor

Heinz Dieter

Business traveller
Disliked: Staff & service
Dieses Hotel verfügt leider nur über eine Badewanne in den Gästezimmern ! Sie haben angeblich kein einziges Zimmer mit einer separaten barrierefreien Dusche ! Damit ist dieses Hotel nicht seniorenfreundlich, und für diese Zielgruppe absolut nicht zu empfehlen. Sehr unfreundlicher Empfang ! Ich sah mich auf Verlangen der Rezeptionistin genötigt, den ganzen Übernachtungspreis im voraus bar zu bezahlen !
Stayed 1 night in Jul 2024

8/10 Good

Reiner

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel in guter Lage in Gera
Stayed 1 night in Jul 2024