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Luxfort 118 Service Suites

3.0 star property

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December 2024
January 2025

Photo gallery for Luxfort 118 Service Suites

Indoor pool, pool loungers
Hallway
View from room
Exterior
Individually furnished, desk, laptop workspace, blackout curtains

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pool
  • Washer
  • Gym
  • Parking included
  • Air conditioning

Explore the area

Map
118, Island Plaza, Jalan Tanjong Tokong, George Town, Penang, 10470
  • Straits Quay Mall
    2 min drive
  • Meraki Coffee Penang
    2 min walk
  • Penang Sentral
    40 min drive
  • Penang (PEN-Penang Intl.)
    36 min drive

Room options

View all photos for King Suite with Sea View

Individually furnished, desk, laptop workspace, blackout curtains

King Suite with Sea View

  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Two-Bedroom Suite

Two-Bedroom Suite

Two-Bedroom Suite

  • 75 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Three-Bedroom Suite

Three-Bedroom Suite

Three-Bedroom Suite

  • 116 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 7
  • 3 Queen Beds

View all photos for King Suite

Individually furnished, desk, laptop workspace, blackout curtains

King Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

Penang Straits Garden Georgetown

Pool
Kitchen
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (6)
The price is €64
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Penang Straits Garden Georgetown

About this property

Luxfort 118 Service Suites

Family-friendly aparthotel with free parking connected to a shopping center in George Town
An indoor pool, a restaurant, and a fitness center are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, 3 coffee shops/cafes, a spa tub, and dry cleaning are onsite. Each apartment provides an LCD TV with satellite channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a washer/dryer and a dining area, and other amenities include free WiFi and a sitting area. Weekly housekeeping is available.
Luxfort 118 Service Suites offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottled water. These individually furnished accommodations have separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with premium satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Luxfort 118 Service Suites, you'll be connected to a shopping center and within walking distance of Gurney Plaza. Features include free WiFi in public areas and free self parking, plus 3 coffee shops/cafes. Built in 2013, this comfortable aparthotel has 30 apartments on 12 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a washer/dryer, and a living room
  • Free WiFi
  • Free self parking
  • Enjoy Japanese cuisine while dining at Edo Ichi
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include convenience store, a gift shop, and laundry facilities
  • Onsite recreation includes a gym, fitness classes, and Pilates classes
  • Just a 2-minute drive from Gurney Drive and a few minutes from Gurney Plaza
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as 3 coffee shops/cafes and a grocery/convenience store. Public spaces have free WiFi. Luxfort 118 Service Suites offers its guests an indoor pool, a spa tub, and a fitness center. An airport shuttle (available 24 hours) is available for a fee. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Luxfort 118 Service Suites. Self parking is free.

Smoking is allowed in designated areas at this 3-star George Town aparthotel.

Edo Ichi - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Pool/Spa

  • Indoor pool
  • Sunloungers
  • A hot tub
  • Massages

Internet

  • Free WiFi

Parking and transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed

Restaurants on site

  • Edo Ichi

Kitchenette

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 restaurant and 3 coffee shops

Bedrooms

  • Bed sheets provided
  • Extra-futon mattress (surcharge)

Bathrooms

  • Shower
  • Hairdryer
  • Bidet
  • Free toiletries
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LCD TV with satellite service
  • Games room

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Soundproofing
  • Visual alarms in hallways
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • Limited housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Reception hall
  • Gift shop/newsstand
  • ATM/banking services
  • Front desk (limited hours)
  • Free bottled water

Location highlights

  • Connected to a shopping centre
  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness centre
  • Fitness facilities nearby (discounted access)
  • Fitness classes on site
  • Pilates classes on site

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 30 rooms
  • 12 floors
  • 1 building
  • Built in 2013
  • Individually furnished

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Luxfort 118 Service Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 80 per vehicle (one-way)
  • Futon bed fee: MYR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Luxfort 118 Service Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:30 AM - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

118 Luxfort
118 Service
Luxfort
Luxfort 118
Luxfort 118 Service Suites
Luxfort 118 Service Suites Apartment
Luxfort 118 Service Suites Apartment Penang
Luxfort 118 Service Suites Penang
Service 118
Service Suites
Luxfort 118 Service Suites Penang/Tanjung Tokong
Luxfort 118 Service Suites Apartment George Town
Luxfort 118 Service Suites George Town
Luxfort 118 Service Suites Ge
Luxfort 118 Service Suites Aparthotel
Luxfort 118 Service Suites George Town
Luxfort 118 Service Suites Aparthotel George Town

Luxfort 118 Service Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 79 reviews" "
Rating 8 - Good. 33 out of 79 reviews" "
Rating 6 - Okay. 8 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

vin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay, highly recommended
Stayed 2 nights in Jun 2022

10/10 Excellent

Gerry

Liked: Cleanliness, room comfort
Mid Week Romantic Sneak
Beginning with communication from Jason alerting us to early check-in to checkout the next day, everything is fine. We wish we would have discovered this location sooner. We enjoyed the comfortable room complete with amenities. Despite being in a room facing the Tanjong Tokong road our room was surprisingly quiet. Lunch at Ido Ichi in the building then dinner just across the street at No Eyed Dear. 2 of our favorite restaurants made our day & evening complete.
Stayed 1 night in Nov 2021

10/10 Excellent

Siti

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ben, PJ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
It's a nice and well-equipped property. Though exterior it kind of look like and seasoned building, but accommodation is well maintain and updated. Also, I accidentally left by daughter's favourite water bottle after checked out. The reception is kind enough to help me ship the bottle back to me safely. Kudos!
Stayed 1 night in Jun 2020

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at check in Apartment and pool very clean Great location Bus to most parts of Penang leaves from front of building Supermarket coffee shop chemist Money changer in building ATM across the road Highly recommend Omara on front desk was so lovely
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have been staying there for 2nd time, Customer service officer provided good services and support. I like the washer with dryer facilities.
Stayed 3 nights in Nov 2019

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services from the counter but no room services. I am pleased with the customer service by one of the lady colleague. She is very helpful. Might think of providing some Room Services like clearing the rubbish and changing the bath towel.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was okay :) clean friendly people, good swimming pool....
Stayed 4 nights in Jun 2019

8/10 Good

Rob

Travelled with partner
Good location.Amenities were good. Reception was helpful and friendly
Stayed 17 nights in Jun 2019

10/10 Excellent

Chi Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Reception is really helpful & room is clean & comfortable.
Stayed 3 nights in Dec 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Ai Ling

Routine trip home away from home.
Trip back home. Place was great as usual.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

sophie, singapore

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Spacious for family
Spacious room and big kitchen for 4 people stay or a small family members. Cold Storage and lots of restaurants nearby all in walkable distance. Toilet paper can have more for comfort for the tenants next time if possible . Tight security system so it’s very safe to stay there. It’s very near to go to town as well and to the quay . Overall very good experience to stay , will book the same place in future if travelling to Penang next time
Stayed 3 nights in Jun 2018

8/10 Good

T, PHL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value but at some price
I did not stay long enough to be able to claim that I can truly assess the quality of Luxfort 118. But long enough to note that access is a major problem for anyone with any handicaps. There were too many steps to get to and from the elevators to our car. Getting hot water was an issue because I kept forgetting that it is not "on tap", I had to hit the button 5 minutes before use. The place is quite far from the historical area of Georgetown.
Stayed 2 nights in Jun 2018

10/10 Excellent

WAI KUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mixed feelings
Agree with other reviewer. My room was dark and felt like a bunker. One window total and it was in bedroom facing a wall. 5th floor rooms are near pool but also have a walkway around the perimeter making it unsecure to open windows. Very limited tv options in English. I liked the location as it is more residental and a short bus ride away from major shopping but empty mall was bit creepy. Lady at checkin was very friendly and helpful.
Stayed 10 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property for young children
We booked a double bed with an additional pull-out mattress for the kids, and as we've stayed here before we were upgraded to an apartment with two beds (one in the bedroom, one in the main living room). Additionally, we were given a room that was right outside the pool, which was ideal for the kids. We spent a lot of time at the pool, which has a large sunny area but also lots of shade for young children. The condition of the apartment itself was excellent, it had everything we needed. The lady that met us when we arrived (and who we've met before when we stayed) was very welcoming and helped make the stay even more enjoyable. Add in the Cold Storage in the basement that's open until 10pm, the free parking (make sure you let them know beforehand if you need to park), and it amounted to the perfect place to stay. We'll definitely stay here again next time we're in Penang.
Stayed 12 nights in Apr 2018

10/10 Excellent

Stefan, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable suite with a great view.
Comfortable and pleasing stay with very obliging staff. the pool was very enjoyable and clean as were all facilities.
Stayed 17 nights in Apr 2018

10/10 Excellent

Shane , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, excellent quality
We found this property to be of a great standard for the price paid. We are a family with two young children. The main bedroom we left for the kids, so we could stay up a little later. All apartment fittings are new and are great quality. Car parking directly underneath, along with a great supermarket. A couple of cafes for a coffee. We caught Grabs into Batu Ferringhi at night. Super easy. Pool and spa are really clean and awesome lookout. Staff were really friendly with great communication. I'd highly recommend this property and we'd certainly stay again.
Stayed 2 nights in Apr 2018

8/10 Good

Raymony, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean.
Staff are very polite & helpful. Automatically arrange 2 booking rooms next to each other.
Stayed 3 nights in Dec 2017

10/10 Excellent

Bhaskaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy stay.
it was good and comfy.
Stayed 1 night in Nov 2017

6/10 Okay

Alex, KL

Liked: Staff & service
Disliked: Room comfort
Nice Rooms, clean, convenience to town, but smelly
The room location is just nice to me, room are clean, but little of smelly. generally it is fair deal.