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3.7 out of 5

"Wonderful! The staff is very friendly, I felt safe at all the times in regard of the pandemic and the cook and roomservice are nothing short but excel ... " More

By a verified traveller on Sun 02 Jan 2022

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Junior Suite (Panoramic)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, River View (Mandarin, King or Twin)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, River View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the room service at Mandarin Oriental, Geneva. During your stay, you're just a quick walk from Cité du Temps. A restaurant, a 24-hour gym and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the room service
  • Within a 10-minute walk of City Center Shopping Area and Rue du Rhône
  • Train station pick-up shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mandarin Oriental, Geneva ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Oriental, Geneva

Everyone (2) Couples (1)
1 out of 5

Posted by , from London on 18 Mar 2022

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Comment from Hotel Management

8 May 2023 by David Collas General Manager Mandarin Oriental, Ge

Dear Rupert,Thank you for having taken the time to share your rating. We are deeply sorry to see that your experience did not live up to all your expectations.Best regards,

5 out of 5
Wonderful! The staff is very friendly, I felt safe at all the times in regard of the pandemic and the cook and roomservice are nothing short but excellent!

Posted by on 2 Jan 2022

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Comment from Hotel Management

10 Jan 2022 by David Collas

Dear Giuseppe Emanuele, Many thanks for your great feedback which is always very important to us. We are delighted that you enjoyed the service and the quality of food. We are looking forward to welcoming you back in Geneva. Warm regards, David Collas General Manager Mandarin Oriental, Geneva

5 out of 5
Le personnel etait top ! L'hôtel est magnifique et tres bien situé.

Posted by on 16 Mar 2021

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Comment from Hotel Management

9 Apr 2021 by David Collas, Directeur Général

Cher hôte, Nous vous remercions sincèrement pour votre commentaire très encourageant. Je suis heureux de lire que vous ayez apprécié le service remarquable de nos équipes, le confort et l’ambiance de notre hôtel ainsi que son emplacement. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un futur proche. Bien cordialement, David Collas Directeur Général Mandarin Oriental Genève

About the Mandarin Oriental, Geneva

Location 1, Quai Turrettini, Geneva, GE 1201

Property Features

Mandarin Oriental, Geneva offers its guests a sauna, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2852 square feet (265 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Mandarin Oriental, Geneva. For a fee, parking is available. This 5-star Geneva hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 7 levels
  • Conference rooms
  • 2852 sq ft of conference space
  • 265 sq. m of conference space
  • Built in 1950
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Geneva Station (0.7 km / 0.4 mi)
  • Metro station: Bel-Air Tram Stop (0.3 km / 0.2 mi)
  • Property shuttles: Train station pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mandarin Oriental, Geneva offers 178 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Geneva hotel provides wireless Internet access for a surcharge. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Mandarin Oriental, Geneva has a restaurant on site.

SACHI – This fine-dining restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.

MO Bar – This cocktail bar only serves light fare. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per night.

Pet Policy

  • Pets: CHF 150 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.75 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 58 per person
  • Fee for in-room wireless Internet: CHF 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: CHF 15 per day (rates may vary)
  • Fee for wired Internet in public areas: CHF 15 per stay (rates may vary)
  • Self-parking fee: CHF 40 per day
  • Valet parking fee: CHF 40 per day
  • Pet fee: CHF 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Geneva Mandarin Oriental
  • Mandarin Oriental Geneva
  • Mandarin Oriental Hotel Geneva
  • Mandarin Oriental Switzerland
  • Mandarin Oriental, Geneva Hotel Geneva
  • Mandarin Switzerland
  • Mandarin Oriental Geneva Hotel
  • Mandarin Oriental Geneva
  • Mandarin Oriental, Geneva Hotel
  • Mandarin Oriental, Geneva Geneva
  • Mandarin Oriental, Geneva Hotel Geneva

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

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