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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Desk, blackout curtains, iron/ironing board, free WiFi
Seasonal outdoor pool
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi
Outdoor dining

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Gatlinburg, TN
  • Ober Gatlinburg Aerial Tramway
    2 min walk
  • Gatlinburg Convention Center
    4 min walk
  • Cherokee Grill and Steakhouse
    1 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

Desk, blackout curtains, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and laundry facilities.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention center, and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas, and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg. For a fee, parking is available.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free buffet breakfast
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 122
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Local maps
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.99 per accommodation, per night
The resort fee includes:
  • Housekeeping
  • Laundry facilities
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 202 out of 1010 reviews" "
Rating 8 - Good. 242 out of 1010 reviews" "
Rating 6 - Okay. 187 out of 1010 reviews" "
Rating 4 - Poor. 190 out of 1010 reviews" "
Rating 2 - Terrible. 189 out of 1010 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

james k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good price good
Stayed 1 night in Sep 2024

6/10 Okay

suzanne

Travelled with family
Liked: Cleanliness, staff & service
it was ok, but the bathroom ceiling had been cracking and started hanging in spots. the room seemed to always have gnats.
Stayed 4 nights in Sep 2024

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not honor resevation
Stayed 2 nights in Sep 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Walkaboe
Stayed 1 night in Sep 2024

4/10 Poor

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was ok, building is really in need of renovation. Just an old hotel, near downtown, but several feet higher in elevation, long steep hill to climb to get back to building, not recommended for elderly, decent but lacking
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeri, Rapid City

Very convenient place to stay and within walking distance of downtown
Stayed 4 nights in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Property conditions & facilities
Booked a non-smoking room the room absolutely stunk of cigarette smell. We asked to be moved with moved to another room. It stunk just bad. The bathroom was dirty did not clean the toilet
Stayed 2 nights in Sep 2024

10/10 Excellent

Kathy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not so clean
The guest service employees were great. The room was not cleaned well, smell like mold and the bathroom was a biohazard with fecal matter on the wall. This property charges for parking now where they never did in the past. All things considered, we won’t be staying again. Additionally, there are two elevators but only one that works. Only one luggage cart in total. I hate how the owners just let their properties go. Good thing there are many choices.
Stayed 1 night in Sep 2024

8/10 Good

Nhoylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy is friendly and knows how to give a good customer service Easy and quick check in and out.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location
This place is located downtown.Easy walk everywhere. Just park and go. Could use a little upgrade. Staff was very friendly.
Stayed 4 nights in Sep 2024

2/10 Terrible

Douglas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room assigned did not match the room on the website. They changed our room but had to take queen beds instead of a king. Blamed it on expedia for not booking the right room.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service
Out dated but nice for what it is ! Great staff
Stayed 1 night in Sep 2024

6/10 Okay

Thelma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet.walking distance to food and shopping.
Stayed 3 nights in Sep 2024

6/10 Okay

saeed

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like the charge for the parking in the beginning, but appreciate when the y flag it because of my 3 night syay
Stayed 3 nights in Sep 2024

10/10 Excellent

Looie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great price for the location! Easy to get to from street and walk around the downtown Gatlinburg area. 5 stars!
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Heath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Nishu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is excellent. But our accomodation was not up to mark. First room which was given to us was terrible, extremely stinky, floor was sticky if you walk barefoot, felt like someone vomitted on the floor . We immediately asked the receptionist to change our room which they agreed to. Second room was little better but the bathroom has the drainage problem while taking shower which was not good. They charged extra for parking and some extra charge on top of the room booking which we did. you can have bear sighting frequently over there (they say it is friendly bear which roams around quite often).This hotel is in downtown of Gatlinburg so walkable distance for any activity nearby.
Stayed 2 nights in Sep 2024

2/10 Terrible

Sylwia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting the room is not clean There is dust in room everywhere. The floor is dirty. There is a mold in the bathroom. The service is rude. !!!!! I have never been hotel like this in my life. !!!!!
Stayed 2 nights in Aug 2024

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seen a bear everyday we were there.
Stayed 4 nights in Aug 2024