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Protea Hotel by Marriott Gaborone Masa Square

4.0 star property

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Photo gallery for Protea Hotel by Marriott Gaborone Masa Square

Outdoor pool, pool umbrellas, pool loungers
Poolside views, serves lunch, dinner and brunch
Front of property
Poolside views, serves lunch, dinner and brunch
Poolside views, serves lunch, dinner and brunch

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Pool
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Western Commercial Rd, Plot 54353, New CBD, Gaborone, 00000
  • University of Botswana
    ‪5 min drive‬
  • Botswana National Stadium
    ‪6 min drive‬
  • Gaborone Game Reserve
    ‪7 min drive‬
  • Gaborone (GBE-Sir Seretse Khama Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, City View

Room, 1 Queen Bed, Non Smoking, City View

Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, City View

Room, 1 King Bed with Sofa bed, Non Smoking, City View

Room, 1 King Bed with Sofa bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

Room, 2 Single Beds, Non Smoking, City View

Room, 2 Single Beds, Non Smoking, City View

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Suite, 1 King Bed with Sofa bed, Non Smoking, City View | Living area

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking, City View

Apartment, 1 King Bed with Sofa bed, Non Smoking, City View

Apartment, 1 King Bed with Sofa bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Protea Hotel by Marriott Gaborone Masa Square

Family-friendly hotel with free valet parking connected to the convention center in Gaborone
An outdoor pool, a restaurant, and 2 poolside bars are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Protea Hotel by Marriott Gaborone Masa Square offers 182 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Protea Hotel by Marriott Gaborone Masa Square, you're connected to the convention center and just a quick walk from ISKCON Gaborone. Features include free WiFi in public areas, free valet parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free valet parking, self parking, and extended parking
  • Enjoy Mediterranean cuisine while dining at Don Carlos
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument
  • Free airport shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A 24-hour business center, meeting rooms, and limo/town car service are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a rooftop terrace, and barbecue grills are also featured at the family-friendly Protea Hotel by Marriott Gaborone Masa Square. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 4-star Gaborone hotel is smoke free.

Don Carlos - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Carlito's Cafe - This bistro specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Absolut and Elyx bars - This poolside rooftop bar specializes in Modern European cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Late night fare is available from 24-hour room service.

Languages

Afrikaans, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Absolut and Elyx bars
  • Carlito's Cafe
  • Don Carlos

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Handrails in stairways
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Protea Hotel by Marriott Gaborone Masa Square offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Lansmore
Lansmore Masa
Lansmore Masa Square
Lansmore Masa Square Gaborone
Lansmore Masa Square Hotel
Lansmore Masa Square Hotel Gaborone
Masa Square
Masa Square Hotel Gaborone
Masa Square Gaborone
Masa Square Hotel
Protea Hotel by Marriott Gaborone Masa Square Hotel
Protea Hotel by Marriott Gaborone Masa Square Gaborone
Protea Hotel by Marriott Gaborone Masa Square Hotel Gaborone

Protea Hotel by Marriott Gaborone Masa Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 362 reviews
Rating 8 - Good. 151 out of 362 reviews
Rating 6 - Okay. 35 out of 362 reviews
Rating 4 - Poor. 18 out of 362 reviews
Rating 2 - Terrible. 13 out of 362 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Short stop in Gaborone
A nice hotel, and seemed like a good location. Staff were friendly and helpful, and the breakfast was very good. This hotel has a very nice gym and rooftop pool & bar. However, the room could do with some modernisation and certainly some maintenance. The fitures in the bathroom were all loose; the shower was not great and the shower door did nothing to stop the bathroom floor from getting soaked. The AC unit seemed to be occasionally spewing bits of dirt out and then stopped during the night, making the room unbearably hot. Some of the plugs didnt work, and wwee a bit old-fashioned- i would expext a hotel of this supposed quality to have USB charging sockets. If we'd been staying longer I would definitely have asked to move rooms. It is a pity the condition was so run down as the rest of the hotel seemed nice and the staff were very welcoming.
Stayed 2 nights in Dec 2024

2/10 Terrible

Mokgome

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not well maintained. Walls are dirty and fixtures old and tired. The couch on the tv room was dirty and worn out. Service very slow. You order room service food they bring food in two hours. We didn’t have bath towels and requested these the whole morning
Stayed 2 nights in Dec 2024

8/10 Good

Jason, Fort McMurray

Liked: Staff & service, property conditions & facilities
Great check in and excellent staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Stella, NAIROBI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and under disrepair. My shower head snapped off and sprayed my Afro with a gush of water. The restaurants are hot and it seems like they don’t have a solution for the heat! The facility has very loud parties. Obnoxiously loud events lasting until late
Stayed 4 nights in Nov 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and friendly. Great room.
Stayed 2 nights in Nov 2024

10/10 Excellent

P

Stayed 2 nights in Oct 2024

10/10 Excellent

Itayi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Byron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mick

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Annelie Blom

Stayed 3 nights in May 2024

8/10 Good

brett

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great. One issue with the music played by the clubs. Too loud.
Stayed 4 nights in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
This was my second time staying at Protea. It's a very clean and nice hotel. The rooms are very comfortable and quiet at night for some good rest. The only issue I had was with the breakfast. I told the staff person I would pay at checkout and within five minutes of me getting to my room she's calling me saying the system was down and if she could come and collect the payment at that time. I thought that was in poor taste because I still could've paid at checkout some four hours later. When I asked at the front desk if the systems were back up the person looked at me surprised and said oh yes, and I asked how long were they down, and she said oh just like an hour. I just don't believe that whole story. I think the lady at the breakfast area, wanted to get the payment thinking I would skip out on the bill, even though she asked me if I wanted to pay later. Anyway, I thought the whole thing was in poor taste, including waiting outside my room to make sure the payment went through. Overall it was a good one night stay.
Stayed 1 night in May 2024

10/10 Excellent

Timtohy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.
Stayed 3 nights in Feb 2024

6/10 Okay

Tobin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.
Stayed 4 nights in Jan 2024

6/10 Okay

Manojkumar

Business traveller
Liked: Staff & service
Negligence.
The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.
Stayed 2 nights in Jan 2024

10/10 Excellent

Keatlaretse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David E. G., Swansea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and easy parking
Stayed 4 nights in Aug 2023

8/10 Good

Godfrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Stayed 3 nights in Jun 2023

8/10 Good

Vikas

Business traveller
Liked: Cleanliness, staff & service
Good location
Stayed 11 nights in Jun 2023

8/10 Good

Fitzroy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast. Did not like the carpet on the floor.
Stayed 3 nights in Jun 2023

10/10 Excellent

Oakley L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Erum

Stayed 5 nights in May 2023

8/10 Good

Umberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed there before. I like the hotel
Stayed 2 nights in May 2023