20 Mar 2020 by V. Schmitz
Lieber Gast, ein herzliches Dankeschön für Ihre gute Bewertung. Wir hoffen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute! Ihr V. Schmitz - Hotel Manager
25 Feb 2020 by V. Schmitz
Dear guest, many thanks for posting a review of your recent stay at our hotel. We would be happy to receive a direct feedback on how we can improve our service to make your next stay more enjoyable. Sincerely, V. Schmitz - Hotel Manager
3 Feb 2020 by V. Schmitz
Dear guest, thanks a lot for posting a kind review of your recent stay at our hotel. We are happy that you had a pleasant time with us. The charge for the transfer hotel - airport is usual and practised at all frankfurt airports hotels. We are sorry that we can not include it in the room rate, because not all guest use this service. Compared to public transportation the rate of EUR 1,50 for both transfers is quite cheaper. Hope to welcome you again, yours V. Schmitz – Hotel Manager
26 Aug 2019 by V.Schmitz
Dear guest, many thanks for posting a review of your recent stay at our hotel. We would be happy to receive a direct feedback on how we can improve our service to make your next stay more enjoyable. Sincerely, V. Schmitz - Hotel Manager
7 Jan 2019 by The management
Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations. Hope to welcome you again and to get a second chance in the future. Your team from Mercure Hotel Frankfurt Airport