2/10 Terrible
Marcus
Business traveller
31 Oct 2024
Disliked: Property conditions & facilities, room comfort
Beware there are two hotels on-site. The reception booked me into the wrong hotel. I should have been next door in the Premiere Class instead of the Campanile. Albeit they couldn’t find me on their system they checked me in. I was booked in for 2 nights. They made me move to the correct hotel bit said i had to pay for the night i stayed in the wrong hotel. Ended up paying for 3 nights. The Manager who runs both hotels refused to understand and said i had to pay. She wouldn’t give me the Customer Service number, refused to accept responsibility for her staff member checking me into the wrong hotel and i was sent packing. Didn’t stay the second night as the situation was very uncomfortable albeit i was charged for it and the Manager offered me no refund. Shame on Campanile and Premiere Classe. Checked in to B&B Hotels in the end which is streets ahead. Do not stay- building needs updating and stains on duvets. Just a horrible experience overall.
Marcus
Stayed 2 nights in Oct 2024