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Hotel Universo

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universo

Deluxe Room
Interior
Front of property – evening/night
Superior Double or Twin Room, View | Room amenity
Deluxe Room | Bathroom

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123
  • Historic Centre of Florence
    1 min walk
  • Basilica of Santa Maria Novella
    1 min walk
  • Piazza di Santa Maria Novella
    1 min walk
  • Florence (FLR-Peretola)
    23 min drive

Room options

View all photos for Superior Double or Twin Room, View

Superior Double or Twin Room, View

Superior Double or Twin Room, View

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 23.0 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Hotel Universo

Hotel with a 24-hour front desk, steps from Historic Centre of Florence
This smoke-free hotel features self parking, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Hotel Universo offers 42 accommodations with minibars and slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bidets, and hair dryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Hotel Universo's great location gets high marks from our customers. During your stay, you're just a quick walk from Historic Centre of Florence. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Historic Centre of Florence and Basilica of Santa Maria Novella
Hotel Universo offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. Hotel Universo also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Florence hotel is smoke free.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Locally owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Bidet
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Slippers
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 48 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number IT048017A1SHCBGE33

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 259 out of 810 reviews" "
Rating 8 - Good. 327 out of 810 reviews" "
Rating 6 - Okay. 148 out of 810 reviews" "
Rating 4 - Poor. 45 out of 810 reviews" "
Rating 2 - Terrible. 31 out of 810 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

sergio

Travelled with family
Liked: Staff & service
Firenze Pisa
The room was l ocated on the 3.5 floor, there were stairs to go up from the 3rd floor or come down 1/2 a floor from the 4th, hard to explain. The room was older than expected and the plumbing in the bathroom sink was clogged
Stayed 2 nights in Jul 2024

8/10 Good

DAVID, AUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really large, unique room. Everything was very nice. Can be a little loud at night, but that’s to be expected in an area like this. Only cons: shower was a bit small for someone with wide shoulders. They lock the doors at a certain time every night and getting in/out can be a hassle. But overall would stay again.
Stayed 2 nights in Jul 2024

6/10 Okay

BARBARA

Travelled with family
Liked: Staff & service
Location great. But room very minimal. No mirrors in the main part of the room; air conditioning sparingly; no room safe.
Stayed 3 nights in Jul 2024

10/10 Excellent

Duong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a decent hotel at prime location. Services are nice, room is small and not fancy but clean. Overall, I’d recommend this and would return.
Stayed 2 nights in Jul 2024

6/10 Okay

Friendy

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Fayez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

JUANJO

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty close to everything
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No view from balcony But everything good
Stayed 1 night in Jul 2024

8/10 Good

Donna

Close to everything
Great service. Needs better lighting in bathroom. Great place to stay. Near trains and close to everything of tourist desires.
Stayed 3 nights in Jul 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 10/10.
The location is perfect. Step out of the airport and 50 meters away is the T2 tram that takes you right into the heart of Florence, get off at the final stop and the hotel is 50 meters in front of right at the beautiful square. The staff are helpful and lovely and the rooms are perfectly clean, we were lucky enough to get a view across the square.
Stayed 3 nights in Jul 2024

10/10 Excellent

Timothy, Washington

Stayed 2 nights in Jun 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to make a last minute reservation because our Air B&B had some issues. I booked one of the last rooms less than 24 hours before check in for me and my two daughters. We were greeted kindly, offered a room with a view, and were grateful for the clean, comfortable, and efficient accommodations. The square below is a little loud, but it didn’t impact us getting to sleep.
Stayed 1 night in Jun 2024

8/10 Good

Adham, LA VERNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I reached the hotel, I was given a small room. Upon talking to the front desk about it, he told that the room is standard size by Italian measures. Nevertheless, he moved me to a bigger room. Very happy with this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

FLEMING, HOUSTON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this little jewel in Florence. We were lucky enough to get the only room with a balcony over looking the square and church! Room 513! The front desk staff was so kind - all of them! And very helpful with recommendations! There are food shops with outdoor dining right outside the front steps of the hotel! We very much enjoyed this hotel and location
Stayed 3 nights in Jun 2024

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Susan

Stayed 3 nights in Jun 2024

10/10 Excellent

Jane

Stayed 2 nights in May 2024

6/10 Okay

Rachel

Travelled with family
Disliked: Amenities
very small rooms, noisy (expected that) no place in room to relax need updating rooms. musty but clean.
Stayed 3 nights in May 2024

10/10 Excellent

Miss Tamsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for location and facilities
Superb location, room and views. Lovely staff and really helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Gregory

Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff, very clean room great balcony with view of Santa novella. Many restaurants within the block
Stayed 3 nights in May 2024

8/10 Good

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well located.
Stayed 3 nights in May 2024

6/10 Okay

Deborah

Liked: Staff & service
Front desk staff were very nice. Room was unfortunately dark and unattractive . Shower very small but worked well. But the location could not have been better, good restaurants , close to train station . Budget friendly!
Stayed 2 nights in May 2024

10/10 Excellent

Simon, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the location and services provided.
Stayed 3 nights in May 2024