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Hotel Roma

4.0 star property
VIP Access

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Photo gallery for Hotel Roma

Exterior
Front of property – evening/night
Point of interest
Lobby sitting area
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet-friendly
  • Room service

Explore the area

Map
Piazza Santa Maria Novella 8, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Basilica of Santa Maria Novella
    ‪3 min walk‬
  • Florence (FLR-Peretola)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Single Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | View from room

Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, 2 Bedrooms, Connecting Rooms

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Double or Twin Room, 2 Bedrooms, Connecting Rooms

  • 16 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Triple Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Classic Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Classic Quadruple Room

Classic Quadruple Room

Classic Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

View all photos for Double or Twin Room, Annex Building (High floor, no lift)

Double or Twin Room, Annex Building (High floor, no lift)

Double or Twin Room, Annex Building (High floor, no lift)

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Economy Double or Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Economy Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 3 Twin Beds

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About this property

Hotel Roma

Hotel with a fitness center, steps from Basilica of Santa Maria Novella
A fitness center, a bar/lounge, and a snack bar/deli are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and a meeting room.
Hotel Roma offers 57 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Roma. During your stay, you're just a quick walk from Historic Centre of Florence. You'll find features like free WiFi in public areas, plus a gym and a bar. This property offers pet-friendly amenities like pet-sitting services.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Basilica of Santa Maria Novella and 6 minutes by foot from Florence Baptistery
  • Pets welcome for free
  • Pet-friendly amenities are available, including pet-sitting services
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a meeting room and limo/town car service.

WiFi is free in public spaces. A fitness center, multilingual staff, and tour/ticket assistance are also featured at Hotel Roma. Parking is available for a fee.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (EUR 40 per day; includes in/out privileges)
  • On-site parking options include a garage
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 for adults and EUR 5 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Fitness centre

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Couples dining
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Pet-sitting services are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 5 for children
  • Covered valet parking fee: EUR 40 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Roma
Hotel Roma Florence
Roma Florence
Roma Hotel
Hotel Roma Hotel
Hotel Roma Florence
Hotel Roma Hotel Florence

Hotel Roma Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 517 reviews
Rating 8 - Good. 175 out of 517 reviews
Rating 6 - Okay. 57 out of 517 reviews
Rating 4 - Poor. 18 out of 517 reviews
Rating 2 - Terrible. 9 out of 517 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Len

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Excellent room, staff and service. Great location, walked straight from the train station. Plus, this was one of the best mattresses I have ever slept on. I stripped the bed to find out what kind it was. Will definitely return on our next trip.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and for a family of four, it can be hard to find a place in Europe This was two rooms connected by a common door, very comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Alissa, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in Rome was well appointed, comfortable, and in a great location. We should have pre-purchased the daily breakfast option because it was fantastic.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t speak more highly of the level of customer service provided by the manager on duty when we arrived during the middle of the night due to an incident at another hotel. They went above and beyond our expectations and we truly appreciate the kindness shown. They were not obligated in any way but provided excellent service. The location is also fantastic and we will definitely be returning here. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Adela

Stayed 2 nights in Aug 2024

2/10 Terrible

Sheila

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Swarit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel. Located very conveniently.
Stayed 3 nights in Aug 2024

10/10 Excellent

Bindhumadhavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

KIN FAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staffs are friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Jun 2024

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Comfortable room. Friendly staff. Breakfast ok.
Stayed 1 night in Jun 2024

8/10 Good

Marjorie

Stayed 1 night in Jun 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo Alvarado

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent localization accessible to train station, good service and excellent staff.
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Hotel was fine, but overpriced for a small room with no windows. Beds were hard, pillows worse. It was hard to sleep as it go so stuffy and hot at night. Desk Staff did not hesitate to roll their eyes at any basic question.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lora

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Florence with my small 5.5 kg dog. The hotel staff and entire city were so dog-friendly! Amazing staff!
Stayed 4 nights in Feb 2024

6/10 Okay

Michael

Stayed 3 nights in Feb 2024

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful
The people at the front desk were sweet and friendly. Room was very clean. Would stay there again.
Minibar TV and desk
Two twins option
Bathroom
Bathroom
Stayed 5 nights in Nov 2023

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place was TERRIBLE - Dogs barking all night and staff refused to call police. Front desk staff was super rude with Lucci throwing the keys at me instead of handing them over. Do not stay here.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Florence is nice, hotel needs improvement.
Pros: Centrally located. Good maid service. Morning staff was very helpfull. Cons: Very warm room. Informed front desk. We were told to open the windows because the AC was closed. Unfortunately, it was noisy and a swarm of mosquitos entered and stung us continously. Pillows were very unconfortably thin and hard. We asked for more pillows but were told to use the ones in the closet, which were also very bad.
Stayed 3 nights in Oct 2023

2/10 Terrible

Caroline

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at many hotels across Italy and spent good money on this one because of the rating. Dirty with extremely uncomfortable mattresses. My VIP was a beautiful bottle of wine with two disgustingly dirty wine glasses. Location is 10/10 but the hotel my sister stayed at down the street was clean and much better and cheaper.
Stayed 2 nights in Oct 2023

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near train Santa maria Novella station. Walking distance to EVERYTHING in Florence. Nice safe area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in top location. So close to train station and beautiful piazza ! Lots of food options near and close to all the sights of Florence! Wish we had a few nights more to enjoy the area.
Stayed 1 night in Sep 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Read the fine print ;)
I believe some of the one star reviews are from a mismatched expectation and experience, due largely to the hotel advertising rooms that don’t match all of their offerings. Hopefully the hotel clarifies their room differences so guests will not be disappointed by the rooms, as personally I wouldn’t have paid the premium price here to stay in a classic room. I’ll try to share all my facts so that if you book you can best prepare for a great stay . Very cordial and polite staff who do their best to accommodate you, but you may be very unhappy if you end up booked in a nonrenovated room and there is no chance to change. It is important to know that the majority of photos (hardwood floors, white comforters, walk in showers) are of their newly renovated “modern” rooms, but you may land in a “classic” room instead. I recommend contacting the hotel in advance to confirm room assignment if this matters to you. The classic rooms are not renovated- tubs, carpet, yellow covers. We were initially checked into a “classic” and the ac did not work well to control the humidity. when I realized at 1130 pm there was NO blanket, the gentleman manning the front desk empathized with me but could not (would not?) leave his post to get a blanket. Between the damp, the cold, and the carpet, we woke up with runny noses and allergies. I look for hotels with hard floors for this reason. In the morning the staff was quick to move us into a modern room. These have the hardwood floors, thin down coverl
Stayed 3 nights in Sep 2023

10/10 Excellent

Gohar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good walking distance to the train station, Uffizi galery, Academia and many other attractions and restaurants. I would stay there again, the ambiance is very stylish!
Stayed 1 night in Aug 2023