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3.9 out of 5

"The hotel while not in a central location is served by a shuttle bus into Florence city centre. The room was comfortable and well equipped. The restau ... " More

By a verified traveller on Sun 17 Dec 2017

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Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hilton Florence Metropole Hotel. During your stay, you'll be close to Historic Centre of Florence. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free Wi-Fi in some public areas
  • Enjoy Italian cuisine while dining at Luci Della Citta
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Historic Centre of Florence and 6 minutes from Fortezza da Basso
  • Train station pick-up and train station drop-off shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Hilton Florence Metropole Hotel ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Florence Metropole Hotel

Everyone (6) Couples (1)
4 out of 5

Great price in a superb city

Pros: -Good clean hotel -Friendly staff -Free Parking -Free shuttle bus -Good value restaurant
Cons: Bus could have dropped us closer. Bus driver might have been friendlier
Location: A little out of town
The hotel while not in a central location is served by a shuttle bus into Florence city centre. The room was comfortable and well equipped. The restaurant was quiet and we requested a menu from the bar. I had a superb triple cheese and ham toastie which was huge and very tasty. My son had lasagne and both were very reasonably priced for a Hilton in Italy. We used the shuttle bus into town which was reasonably frequent but dropped us at the railway station which was a fairly long walk into the city centre. Overall a good experience in a beautiful city.

Posted by , from Scotland on 17 Dec 2017

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4 out of 5
War einfach normal nicht wie ich erwartet habe Andere 4 Sternen Hotel waren für mich viel besser

Posted by on 3 Sep 2022

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3 out of 5

Posted by on 5 Aug 2019

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3 out of 5
Chambre pleine de poussière, salle de bain sans crochet pour mettre les serviettes éponge, mauvaise odeur dans les couloirs, cheveux et poils dans les draps

Posted by on 6 May 2019

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5 out of 5

Parfait

Confortable et bien situé ; bon petit-déjeuner. Excellente adresse

Posted by , from Paris on 12 Apr 2018

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4 out of 5
The stay at the hotel was great. Only thing didnt work properbly was the A/C but othwerwise very clean and pleasent. Shuttlebus was amazing and very very helpful.

Posted by , from Basel, Switzerland on 30 Jul 2017

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4 out of 5
Personnel accueillant,dommage que peu parle francais. Petit dejeuner un peu cher. Autrement rien a redire

Posted by on 6 Jun 2017

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About the Hilton Florence Metropole Hotel

Location Via del Cavallaccio 36, Florence, 50142

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton Florence Metropole Hotel. A train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. This 4-star Florence hotel is smoke free.

  • 1 building
  • 212 guestrooms or units
  • 15 levels
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2004
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Porta al Prato Station (5.2 km / 3.2 mi)
  • Property shuttles: Train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Florence Metropole Hotel offers 212 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Luci Della Citta – This restaurant specialises in Italian cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hilton Florence Metropole Hotel offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 30 per pet, per stay
  • Weight limit: 75 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Security system
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Covered self-parking fee: EUR 10.00 per day
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Florence Hilton Metropole
  • Florence Metropole
  • Florence Metropole Hilton
  • Hilton Florence
  • Hilton Florence Metropole
  • Hilton Metropole Florence
  • Hilton Metropole Hotel Florence
  • Metropole Florence
  • Hilton Florence Metropole Hotel Florence
  • Hilton Florence Metropole
  • Hilton Florence Metropole Hotel Hotel
  • Hilton Florence Metropole Hotel Florence
  • Hilton Florence Metropole Hotel Hotel Florence

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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