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HI Express El Paso Downtown, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Property amenity
Desk, iron/ironing board, free cots/infant beds, free WiFi
Point of interest
Exterior
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Southwest University Park
    8 min walk
  • Epic
    2 min walk
  • El Paso Bus Station
    12 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    15 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Feature)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Feature)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Aloft El Paso Downtown

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (880)
The price is €116
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Aloft El Paso Downtown

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel with free breakfast, near Paso del Norte International Bridge
Along with a fitness center, this hotel has a 24-hour business center and conference space. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
During your stay at HI Express El Paso Downtown, an IHG Hotel, you're just a quick walk from El Paso Scottish Rite Temple and Museum. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Paso del Norte International Bridge and 9 minutes from Fort Bliss
Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Express El Paso Downtown, an IHG Hotel. Self parking is free.
Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space (1200 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 420 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 102 out of 1006 reviews" "
Rating 2 - Terrible. 102 out of 1006 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

ANNETTE

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good, what wasn’t the best was the parking situation. We couldn’t find a parking, there was not enough space for all guest that were staying there.
Stayed 1 night in Sep 2024

10/10 Excellent

Kaja

Stayed 1 night in Sep 2024

10/10 Excellent

JUAN

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Yuji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service, spacious room
Stayed 2 nights in Sep 2024

10/10 Excellent

Moises, Norfolk

Stayed 1 night in Aug 2024

8/10 Good

Ma. de los Angeles

Stayed 3 nights in Aug 2024

8/10 Good

Mary G

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Irving

Stayed 2 nights in Aug 2024

8/10 Good

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2024

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2024

4/10 Poor

Brent

Travelled with family and small children
Checked in at midnight and the receptionist fell asleep while I was at the desk. He could not stay awake and wouldn’t stand up. I had to get his attention times to complete check in. Rooms are not the cleanest and it smell like cigarette even though it’s non smoking hotel.
Stayed 1 night in Sep 2024

8/10 Good

Brandy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs better service
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Aug 2024

10/10 Excellent

Karina

Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m always staying for concerts !!! I’ve had no problems.
Stayed 2 nights in Aug 2024

10/10 Excellent

Roberto

Travelled with family, Business traveller
Disliked: Cleanliness
Not to good I won’t be coming back to this hotel. It use to be fairly nice. They r letting run down
Stayed 1 night in Aug 2024

8/10 Good

Mia

Travelled with group
Liked: Staff & service, amenities
It was ok we had two rooms one room had a few stains on the curtains , sheets and towels but was a very quiet room and the other was pretty cleaner but extremely loud .
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location .
Stayed 2 nights in Aug 2024

6/10 Okay

Manuel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Extremely Poor Customer Service
Older front desk agent only had rudeness and sarcasm to offer. Upon check in advised that the room rate was wrong and showed her the Hotels.com app confirming lower rate. She just replied that Expedia sent over the higher rate and that’s it. No intent to correct or research. There was no one behind me, so she can’t say it was busy and there was no time. Also Hotels.com and IHG site showed the hotel offered airport shuttle. When I mentioned it she said, “if you look on the right site, it shows no shuttle available.” I was literally on IHG, the parent company of Holiday Inn Express. Why should I distrust that site? The fact that I booked based off of that sole criteria that airport shuttle was offered and not even be compensated due to a hotel error, not on one site, but multiple sites. And the only feedback you get is an “I’m sorry.” I’m sorry doesn’t pay for Uber. If you want higher ratings, FIX your online errors and don’t pushback with sarcastic remarks trying to make the customer look stupid to make yourselves look “superior.”
Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024